iProcess Online Reviews

Updated April 9, 2014
Updated April 9, 2014
7 Reviews

2.4
7 Reviews
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Clifford Harris
1 Rating

Employee Reviews

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  1.  

    A rough start has turned into a smooth road...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Treasury Accountant  in  Baltimore, MD
    Current Employee - Treasury Accountant in Baltimore, MD

    I have been working at iProcess Online full-time for less than a year

    Pros

    Opportunity to offer your opinion without getting in trouble. Lots of learning that occurs every single day. Great benefits including a membership to the gym. Flexible schedules, including a late shift that works well when you are not a morning person. Variety, the days are never boring. Free parking and a really cool office, although you'd never know it from the outside of the building.

    Cons

    Learning to drop everything you are doing because a different client calls and wants everything immediately. You have to be able to juggle a lot of different things at the same time. Advancement has been a little slow because they feel that you really have to put your time in where you are in order to move up. Overtime has to be approved so if you're hourly and count on extra hours, this is not the place. Some of the clients can be demanding...

    Advice to ManagementAdvice

    More formalized training. Although OTJ training is good, having a quiet environment to learn in where there is no pressure to work at the same time is important. More fun events, they seem to have stopped recently.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    It's a real shame

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD

    I have been working at iProcess Online full-time

    Pros

    Casual yet hard-working environment, great employees, excellent benefits and opportunity for growth.

    Expectations are based on what employees present as their skill set and follow up is consistent.

    There is a lot of comraderie between the team members and everyone is willing to pick up and help anyone else. Learning is encouraged and most people are certified in their respective field or working on their certification.

    Cons

    Unfortunately, there have been situations recently where new employees have mis-represented their skill set and were clearly unable to perform in the position for which they were hired. This sets off the entire balance of the teams and because the company is small, it's difficult to recover without having other employees pick up the slack until a replacement can be hired.

    Advice to ManagementAdvice

    Be more diligent in your hiring practices and perhaps do more testing to make sure that new hires are really capable of doing what they say they can. There are also personality tests that can help with vetting out people who are going to be team players versus people who only come in for the sake of him/herself.

    Recommends
    Positive Outlook
  3.  

    Steer clear from this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD

    I have been working at iProcess Online full-time

    Pros

    Atmosphere can be fun at times (except when upper management is in a foul mood). Almost everyone is young (mid to late 20's) so it's easy to make friends. Location is great, especially in the warmer months, but I'm pretty sure they are moving their office in the near future. Casual dress code.

    Cons

    Nothing is ever good enough for this company. Upper management will always tell you what you're doing wrong, but never praise you for doing a good job. Everyone feels like they are not appreciated. There is a ridiculous amount of turnover - you make one mistake, you're out.
    Work/life balance is non-existent. The hours are ridiculous. Upper management expects your life to revolve around iPO. There were employees who would work until 7-8 at night, and then bring work home and work nights and weekends, and that still was not enough.
    Nothing is ever their fault - they are always trying to blame someone else if something goes wrong with a client. Usually you will get an email from upper management belittling you and making you feel worthless. And they always have to copy the entire department, as if getting a nasty email berating you isn't embarrassing enough.

    Unless you don't mind working ridiculously long hours and never feeling appreciated, I would not accept an offer here.

    Advice to ManagementAdvice

    When you read or hear negative things about your company, take it into consideration. Stop trying to blame everyone else and look at what YOU are doing wrong.
    The nasty emails that are sent out on almost a weekly basis do nothing but get your employees angry, especially when it is clearly about one person and you send it to the entire office. Stop threatening. It does nothing but make your employees not care about the company or the work they do for their clients.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Don't take the job offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at iProcess Online full-time for less than a year

    Pros

    The happy hours and other celebrations were a lot of fun. The office was young, so you made friends with fellow employees very easily. The location was also great as it was the downtown area yet had free parking, and you could spend your lunch breaks relaxing on the pier just a few steps away.

    The dress code was fairly casual. Employees would wear jeans anywhere from one to five days a week.

    The "pods" (cubicles) were also nice, as they were not the usual cubicle style. They were only about four feet tall, so you could easily talk to others around you-- you were not confined by six-foot grey walls.

    Cons

    Employee dissatisfication was off the charts. No one enjoyed their job and everyone was either actively looking for a new job or in the process of doing so. There was no proper training, and it was more of a "figure it out on your own" methodology. Yet, if you made a mistake, you could spend the afternoon crying in a bathroom stall for they way you were treated. Management wanted to hire people who were inexperienced in the field so they could train them into their own ways, yet no actual training took place. Because of this, employees went into work every morning not knowing if they'd make it through the day without being fired.

    Employees constantly felt that a black cloud was hovering at all times, just looking for you to make the wrong move to give them the opportunity to reprimand you, sometimes even fire you. The amount of negative emails from management were also high as when something was done incorrectly, instead of advising as to how to fix it, they chose name-calling and rude, unprofessional emails to handle it.

    Management constantly scolds (usually via email) for gossip among the employees. In reality, its among management. They talk poorly of all employees, usually after hours when some of the "hard-working" employees are still in the office, and sometimes even openly to other employees.

    Then of course there's the hours. Upon taking the job, employees are usually told 8:30 to 5:30, yet don't leave at 5:30 because you'll be thought of as lazy and "not a productive member of the team." And lunch breaks are frowned upon too, so expect to eat lunch at your desk 90% of the time.

    As a result of all these items, people were constantly fired, or if they had the chance to beat them to it, they quit. Employee turnover was unbelievably high, with many employees lasting no more than a few months.

    Advice to ManagementAdvice

    Focus on your employee satisfaction. Members of management constantly belittle their employees and make them feel as if they're not a valuable member of the team. When the employees have little confidence in their job, they are likely to do it poorly. If you want the work to be done correctly, you need to ensure that your employees are comfortable in their job. Everyone likes to be appreciated, and constantly scolding them for mistakes without assisting them in preventing or correcting them is not the way to handle it.

    Doesn't Recommend
    Negative Outlook
  6.  

    Overworked and not appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at iProcess Online

    Pros

    Very flexible hours, even though overtime was often neccesary. If overtime is needed, the company does not hesitate to allow you to work it. Located on an impressive waterfront campus overlooking the Inner Harbor. Small company, fun parties. They are willing to give their employees dedicated responsibilities that they can be proud of.

    Cons

    Though you were only supposed to work an 8 hour day, days typically turned in 13 hour shifts without lunch in order to get work done. Understaffed, not willing to hire more employees unless someone is fired or quit. Always in fear of loosing job no matter how long you've been there. High turn-over rate. Rude to their clients. It was difficult to get days off. Say they are willing to train and will allow you to take on more responsibility, but do not allow others enough time to learn a new task/job before they give up on the person. Employees are typically thrown to the wolves. I had done very well at the company; however, I have seen many others fail from being overwhelmed and afraid to ask for help or training. Management tended to be very intimidating with little patience. Parking is very competitive. Furthest parking spot takes about 10 minutes to reach the offices.

    Advice to ManagementAdvice

    Leadership needs to focus more on employee satisfaction and they will have a greater output with better results. Your coworkers are also your customers.

    Doesn't Recommend
  7.  

    Opportunity for those that choose to take it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iProcess Online full-time for more than a year

    Pros

    As others have mentioned, the location is amazing. Close to lots of restaurants, shopping, and right on the water. The dress code is also great. Business casual with the ability to wear jeans everyday, and casual fridays.

    iProcess Online will pay for your certification if you choose to take the classes and the tests. They will also train you with online trainings, as well as webinars, and conferences. I have personally received 50% in raises from my beginning salary at iProcess Online. They encourage employees to strengthen their skills and become certified in their area of expertise. The ability to create your own position in a growing company is one that many other employers do not offer.

    For a small company, iProcess offers wonderful benefits. They provide all of the standard benefits (medical, dental, vision, life) along with some additional perks, including 401k with employer match and a 100% employer paid gym membership.

    Cons

    As also mentioned, the hours can be long at times. As a company that deals with client banking and payroll services, this is absolutely brought up in the interview process.

    There has been some recent turnover, largely due to misrepresentation of candidates in interviews, and the high quality iProcess expects from their employees and their work. Additionally, the turnover has been largely in entry-level positions. And yes, as other reviews mentioned, people have been let go due to unsatisfactory behavior and work performance. Also, literally half of the current employees have been with the company for over two years. That isn't turnover as high as some would like you to believe.

    When it comes down to it, some employees want to work hard, and some don't. iProcess Online only wants the former.

    Recommends
    Positive Outlook
  8. 3 people found this helpful  

    Wolf in Sheep's Clothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iProcess Online full-time

    Pros

    The location is perfect. You are close to gas stations, grocery store, restaurants and with it being right on the water you can take the water taxi over during lunch. Being able to sit out on the pier and enjoy the sun is a nice break (given you get a break). The company will pay for your certifications and for the study materials needed. The benefits package is good in my opinion. Free parking is huge plus for working in the city.

    Cons

    The sad thing is there are so many cons I don't even know where to start. During your interview you are told, promised if you will, certain things which draw you in, yet those things never happen. You are asked if you mind working some overtime, well the reality is you will work 10 hours almost every day. As a salaried employee you are still responsible for clocking in and out, this includes smoke breaks. If you work three ten hour days and then take an extra ten minutes for lunch you will get asked about that; even though you are salary. If you chose to accept a position be prepared to work a minimum of 60 hours a week.

    Managment has a horrible habit of talking down to employees and it is done openly, never in a private more professional manner. If you make one mistake you will be basically black listed. Once you have shown you are human and make an error you will forever be labled as a slacker, loser and not a team player. When an employee leaves, either voluntarily or involuntarily, management talks negatively about that employee for weeks after the fact. The only way to ensure you aren't talked about is to never make a mistake, never try to leave and better yourself and keep your nose up managements butt. The further up their butt you are the further you will go.

    Payday is on the 15th and last day of the month but you are paid with a paper check. This check is held until 5 pm on payday to ensure employees work all day that day. On most payday's you have to repeatedly ask for you check. With that being said, most banks close at 5 therefore you technically don't have access to your funds until the next business day that the banks are open. So if it's a friday and your bank isn't open Saturday you can't access funds until Monday, meaning technically you aren't paid on time.

    Your emails, IM's and phone calls are monitored. This provides a means of ammo for them to let you go and refuse to pay you unemployment. If hired be very selective in what you say in any form of communication while at work because it will come back to haunt you no matter how innocent. Sadly, you can't trust anyone there.

    There is a very high rate of turnover (lots of layoffs or employees run as soon as they have an offer) which makes it hard to have any sort of proper procedures in place. There are no real training materials and yet you are expected to do anything and every thing asked as soon as you sit down day one.

    Advice to ManagementAdvice

    Stop being so emotional and petty about everything. You are the owner of a company, you are not there to make friends and participate in the gossip of people. Nor should you share your personal issues, on any level, with your employees. This almost relates to a parent-child relationship. If you try to be the friend instead of the parent you will never get the respect you deserve. The potential is there for the company to be good and successful and you had great employee's to help you reach that however, you are so caught up in the BS that you pushed them all away. Don't belittle your employee's over group emails, be more professional and do it privately. And when you hire anyone keep an open line of communication in a professional way, not an "im your keeper do as i say" way.

    Doesn't Recommend
    Negative Outlook

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