iQor Reviews

Updated August 28, 2015
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2.4
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Recommend to a friend
Approve of CEO
iQor President and CEO Hartmut Liebel
Hartmut Liebel
72 Ratings

Pros
  • there were no pros to working for this company (in 3 reviews)

  • Easy to learn work from home no micro managing (in 3 reviews)

Cons
  • Most trainees have worked at multiple call-centers and it shows (in 8 reviews)

  • No benefits until becoming an agent which they will find any excuse to prevent you from becoming one (in 6 reviews)

More Pros and Cons

284 Employee Reviews

Sort: Popular Rating Date
  1. Great Place of Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New Albany, OH
    Current Employee - Senior Customer Service Representative in New Albany, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The compensation was great! I personally liked the fact that you could earn additional paid time off as you worked. The management team was very energetic and outgoing! There were plenty of give aways and bonuses ranging from gift cards, cash, and electronics monthly! And there were equal opportunities for promotion constantly!

    Cons

    One of the only things I didn't like about Iqor holdings was the frequent schedule and policy changes that were implemented by the clients.

    Advice to Management

    I would advise management to stay engaged with the agents more while catering to clients needs.


  2. Above Minimum Wage but dont expect raises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    You start off at 9$ but move to 10$ after a month Consistent hours Flexible with hours Vacations off (depends on your client) Dental and vision are actually very good Good job as a stepping stone while you search for something better

    Cons

    Raises are now 2 times a year and its competitive amongst the entire company now Horrible when it comes to bad weather no opportunity to advance Horrible, Horrible Health Insurance

    Advice to Management

    Stop being so frugal with our paychecks


  3. Was good while it lasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Phoenix, AZ
    Former Employee - Customer Service Agent in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    I was able to get the schedule I wanted but that is about it. It was not a hard job.

    Cons

    I was let go for not sticking to my schedule. They did not let me switch schedules even though I know other people got to do it.

    Advice to Management

    Agents should be able to change the schedule to work for them not for the company. If you have other people who switch schedules, let everyone switch.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. IQor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Passionate people work at iQor

    Cons

    does not offer career growth opportunities


  6. Account Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Tempe, AZ
    Former Employee - Account Specialist in Tempe, AZ
    Recommends
    Positive Outlook

    I worked at iQor full-time (More than a year)

    Pros

    Early shifts. personal attention to individuals to assist them and the financial status as well as protecting or flagging credit

    Cons

    under certain situations I would have to send accounts further out for reconciliation which would not allow certain leeway to be flexible


  7. Iqor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iQor (More than a year)

    Pros

    a very welcoming company, all about business. i like companys about there numbers

    Cons

    the employees were to loud, always trying to fight

    Advice to Management

    no i didnt, but i can honestly say i could have


  8. Loved it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work place and good growth

    Cons

    High goals with do many angry customers

    Advice to Management

    None


  9. Collections Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Agent in Tempe, AZ
    Former Employee - Junior Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    Training is the only "ok" part

    Cons

    Everything else, rarely ever get two days off in a row unless your lucky. Break & lunch systems are a joke. Scripts are pointless.

    Advice to Management

    Up the pay, add longer lunches, hire better AVP's/Managers


  10. Work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good start pay , move up quick, good hours,

    Cons

    Company make promises they can't keep, slow system


  11. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook

    I worked at iQor full-time (More than 8 years)

    Pros

    You can obtain bonuses with hard work

    Cons

    at times environment could be hostile



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