iQor Reviews

Updated August 27, 2014
Updated August 27, 2014
139 Reviews

2.2
139 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hartmut Liebel
20 Ratings

Review Highlights

Pros
  • Collections can be a rewarding career and this is a great company to start out (in 3 reviews)

  • Didn't have to interview to get job (in 3 reviews)


Cons
  • If this was someone;s first experience at a call center, it would turn them off call centers forever (in 6 reviews)

  • shift bids pay is low and lots of changes (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Iqor is a great place to start to get customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at iQor full-time for more than a year

    Pros

    Co workers, bonuses, overtime, and available to work from home

    Cons

    shift bids pay is low and lots of changes

    Recommends
    No opinion of CEO
  2.  

    The company is too virtual with no inhouse contacts when HR issues arise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President of Operations  in  Fort Lauderdale, FL
    Current Employee - Assistant Vice President of Operations in Fort Lauderdale, FL

    I have been working at iQor full-time for more than 3 years

    Pros

    The company provides a purse that offers reimbursement in different categories that enhances your benefits package

    Cons

    not easy to speak to corporate, regarding benefits, salary , concerns. pay raise based on pool instead of individual successes

    Advice to ManagementAdvice

    company needs to be more involved with the companies they oversee and learn the operations to judgue more fairly and categorize their departments better if they pay grades will be based on a pool

    Doesn't Recommend
    No opinion of CEO
  3.  

    The Worst of the Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Agent  in  Charleston, SC
    Current Employee - Senior Agent in Charleston, SC

    I have been working at iQor full-time for more than a year

    Pros

    You do get a paycheck.

    Cons

    Supervisors not only lack ethics, they lack experience, and any professional attributes.

    Advice to ManagementAdvice

    Start over with an entirely new paradigm.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    blehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at iQor full-time for more than a year

    Pros

    great benefits
    excellent start off pay

    Cons

    messy office environment
    disorganize
    little to employee help
    no room to advance in company

    Advice to ManagementAdvice

    offer bereavement ,and more protions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    If you believe training is the company's first impression, you really don't want to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Collections  in  Tucson, AZ
    Current Employee - Customer Service Representative/Collections in Tucson, AZ

    I have been working at iQor full-time for less than a year

    Pros

    I would say a paycheck.. But really, I don't need a job this bad.

    Cons

    Training Perspective-
    Constant computer issues. We have "training" for about 4 hours out of a 7.5 shift.
    Trainers have little control over their class.
    Most trainees have worked at multiple call-centers and it shows! I would guess most were let go.
    Immature people who talk about others. It is really hell to work there.

    ~I resigned~

    Advice to ManagementAdvice

    - Start recruiting quality people. I am convinced your company hires to fill seats. Your turnover rate is an indicator.
    - There is no training on sexual harassment, safe work environments, bullying in the workplace, and sensitivity. Your company NEEDS that training.
    -It wouldn't hurt to have basic training on: how to spell, and proper grammar. You may want to review the training modules to fix all the mistakes.
    Have reliable systems.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Once it was a good company named RMS, and now it's an awful company named Iqor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bethlehem, PA
    Current Employee - Anonymous Employee in Bethlehem, PA

    I have been working at iQor full-time for more than 5 years

    Pros

    None anymore. The old RMS atmosphere has been wiped clean by Iqor

    Cons

    Pay, benefits are a joke, and the company isn't investing in any capital improvements.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Worst job experience ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Miramar, FL
    Current Employee - Customer Care Representative in Miramar, FL

    I have been working at iQor full-time for less than a year

    Pros

    The benefits once you reach $11.00.

    Cons

    Some trainers don't care if you learn the material and will fire on the spot for not knowingit. If you are fired during training, theyreduce your pay rate to minium wage. The people there can be very rude and unprofessional.

    Advice to ManagementAdvice

    Your customers are important but your employees are just has important. Without loyalty to your employees your company can't be succesful, show them that they matter. Also, consider changing your training methods because some of those trainees that failed may have passed if you all took a little more time to properly prepare them.

    Doesn't Recommend
    Neutral Outlook
  9.  

    from Happy to Misserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector/Custmoer Service  in  Tempe, AZ
    Current Employee - Collector/Custmoer Service in Tempe, AZ

    I have been working at iQor full-time for more than 8 years

    Pros

    Good schedules some good supervisors , good oportunities to grow

    Cons

    Salaries not moving up , comapny values just a few if you are getting paid more than $ 11 hr the{ll fire you wit any minimn excuse

    Advice to ManagementAdvice

    Your e part of the company you don{t owe the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Company Takes Care of Top Performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President, Operations  in  Bethlehem, PA
    Current Employee - Vice President, Operations in Bethlehem, PA

    I have been working at iQor full-time for more than 10 years

    Pros

    Great pay for top performers. Innovative technology. Lots of locations world-wide, so tons of opportunity to move around.. My local office has a phenomenal culture committed to being an employer of choice and great focus on community service. Great leadership that truly cares about employees.

    Cons

    Technology is not always reliable and resources to fix issues are inadequate for the number of employees. Benefits package is not terribly competitive.

    Advice to ManagementAdvice

    Explore possibility of improving benefits package to help retention.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great pay for type of work.

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor

    Pros

    Supervisor get a lot of creative rights to how to perform their job.

    Cons

    Once you are hired on for a specific shift, it's almost impossible to change to another one

    Advice to ManagementAdvice

    It would be great if the schedules were more flexible. Doing schedule bids or updating schedules by seniority annually may help to retain employees and reduce turnovers.

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