iQor

  www.iqor.com
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iQor Reviews

Updated August 8, 2014
Updated August 8, 2014
135 Reviews

2.2
135 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hartmut Liebel
18 Ratings

Review Highlights

Pros
  • Collections can be a rewarding career and this is a great company to start out (in 3 reviews)

  • Didn't have to interview to get job (in 3 reviews)


Cons
  • If this was someone;s first experience at a call center, it would turn them off call centers forever (in 6 reviews)

  • shift bids pay is low and lots of changes (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Iqor is a great place to start to get customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    Pros

    Co workers, bonuses, overtime, and available to work from home

    Cons

    shift bids pay is low and lots of changes

    Recommends
    No opinion of CEO
  2.  

    Company Takes Care of Top Performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President, Operations  in  Bethlehem, PA
    Current Employee - Vice President, Operations in Bethlehem, PA

    Pros

    Great pay for top performers. Innovative technology. Lots of locations world-wide, so tons of opportunity to move around.. My local office has a phenomenal culture committed to being an employer of choice and great focus on community service. Great leadership that truly cares about employees.

    Cons

    Technology is not always reliable and resources to fix issues are inadequate for the number of employees. Benefits package is not terribly competitive.

    Advice to ManagementAdvice

    Explore possibility of improving benefits package to help retention.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Once it was a good company named RMS, and now it's an awful company named Iqor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bethlehem, PA
    Current Employee - Anonymous Employee in Bethlehem, PA

    Pros

    None anymore. The old RMS atmosphere has been wiped clean by Iqor

    Cons

    Pay, benefits are a joke, and the company isn't investing in any capital improvements.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Worst job experience ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Miramar, FL
    Current Employee - Customer Care Representative in Miramar, FL

    Pros

    The benefits once you reach $11.00.

    Cons

    Some trainers don't care if you learn the material and will fire on the spot for not knowingit. If you are fired during training, theyreduce your pay rate to minium wage. The people there can be very rude and unprofessional.

    Advice to ManagementAdvice

    Your customers are important but your employees are just has important. Without loyalty to your employees your company can't be succesful, show them that they matter. Also, consider changing your training methods because some of those trainees that failed may have passed if you all took a little more time to properly prepare them.

    Doesn't Recommend
    Neutral Outlook
  6.  

    from Happy to Misserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector/Custmoer Service  in  Tempe, AZ
    Current Employee - Collector/Custmoer Service in Tempe, AZ

    Pros

    Good schedules some good supervisors , good oportunities to grow

    Cons

    Salaries not moving up , comapny values just a few if you are getting paid more than $ 11 hr the{ll fire you wit any minimn excuse

    Advice to ManagementAdvice

    Your e part of the company you don{t owe the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great pay for type of work.

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Supervisor get a lot of creative rights to how to perform their job.

    Cons

    Once you are hired on for a specific shift, it's almost impossible to change to another one

    Advice to ManagementAdvice

    It would be great if the schedules were more flexible. Doing schedule bids or updating schedules by seniority annually may help to retain employees and reduce turnovers.

  8.  

    Incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound First Party Collections  in  Tempe, AZ
    Former Employee - Inbound First Party Collections in Tempe, AZ

    Pros

    Considering the company, there are no pros to working at iQor.

    Cons

    The training is a waste of time considering approximately every two weeks the system would change without warning. Also, consistent system issues with no help from IT or any other technical support. We were told to "work through it," when systems would freeze and damage our call handle time.

    Headsets are going to be stolen, so do not leave them at your desk. Lunches from the break room will be stolen, so you are taking a gamble every time you leave your lunch in there. Pictures, pens, notebooks, and other desk supplies have been taken from desks.

    Will not offer standing desks for those with back pain/back issues, and are told that only AVPs can have a higher desk for supervisory reasons.

    The rules kept changing for attendance without notice. AVPs (team "supervisors") are on "power-trips" and feel that it is completely unnecessary to notify their teams of any changes. AVPs will speak to you as if you are incompetent, and will patronize you.

    Management closed the women's restroom without notice to other employees to film something ambiguous while dressed in costumes in June. Signs were placed around the women's restroom stating that men were at work. No men were performing maintenance in the restroom. OSHA should have been notified since the restroom was closed for over 45 minutes.

    Attendance policy:
    -Mondays, Saturdays, Holidays, and the day following a holiday are considered as two absences.
    -Being tardy three times will count as an occurrence. You must be logging into the system 10-15 minutes before your scheduled work time, or you are considered tardy/late.
    -Five unexcused absences in a 30-day period result in a warning. One absence (excused or unexcused) in the 30-day warning period will result in a final warning. With one absence (excused or unexcused) in the final warning period will result in termination.
    -A physician's note would excuse any medical appointments/emergencies, but that rule was expunged and removed from the notifications white board, so that rule is in limbo.
    -There will be no excused absence for a funeral or other major event that requires your presence.

    Advice to ManagementAdvice

    Treat the employees as people and understand that those without children might have scheduling conflicts every once and a while. Hire competent employees who will be the correct choice to promote in the future.

    Stop treating this place like a high school. Attendance is important, and a physician's note is understandable, but other emergencies occur and should not negatively impact performance on an employee.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    High school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent
    Current Employee - Agent

    Pros

    Nothing. Not a single thing.

    Cons

    The constantly changing rules and requirements. It's a set up for failure.

    Advice to ManagementAdvice

    Be positive and stop nitpicking

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Don't relocate for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Grew quickly through the ranks from collector and ultimately to the executive level.

    Cons

    Slave-like hours for management. Lack of support (financial and moral) when relocating for the organization.

    Advice to ManagementAdvice

    Honor your commitments, especially to long-term successful employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Lack of Vision & Management support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repair Manager  in  Memphis, TN
    Current Employee - Repair Manager in Memphis, TN

    Pros

    Good employee benefits…..with a low pace working environment.

    Cons

    Lacks a proper vision for tho site, site level team have a fan club going on,so no one have any opportunity to grow, woking here for more than 5 years still just told to run around to get job done and survive another forecast. no engineering support on the floor to improve productivity or support the operators.

    Advice to ManagementAdvice

    Need a higher corporate level support to really dig into the stats and understand who is really making things work in this site and not just what gets presented…..

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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