iQor Reviews

Updated March 26, 2015
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2.3
208 Reviews
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Recommend to a friend
Approve of CEO
iQor President and CEO Hartmut Liebel
Hartmut Liebel
49 Ratings

Pros
  • there were no pros to working for this company (in 3 reviews)

  • Easy to learn work from home no micro managing (in 3 reviews)

Cons
  • Most trainees have worked at multiple call-centers and it shows (in 8 reviews)

  • No benefits until becoming an agent which they will find any excuse to prevent you from becoming one (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Great place to work hrs are avaliable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor

    Pros

    Overtime available at all times

    Cons

    Shift bids dont know what hours you will be working after training

    Recommends
    Positive Outlook
    Approves of CEO
  2. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at iQor

    Pros

    at first the company was a very family oriented work environment now they don't care.

    Cons

    Don't care about employees that have been with them for years

    Advice to ManagementAdvice

    Better back ground checks on people that are being hired

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Iqor (samsung ) is a good company it's just like any other call center. The Avp's are great an positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent in Richards, TX
    Current Employee - Technical Support Agent in Richards, TX

    I have been working at iQor

    Pros

    Benifits are awesome
    positive vibe,bonus every 3 months also you can win extra money on you performance everyday you come in to work

    Cons

    Dress code, the point system

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great team and support with managers and co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at iQor

    Pros

    Promote from within, bonus available

    Cons

    Schedule changes frequently and no tenure to keep it the same

    Advice to ManagementAdvice

    Keep from becoming too personal with other managers to have favoritism

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. It was really laid back

    Former Employee - Customer Care Representative in Miramar, FL
    Former Employee - Customer Care Representative in Miramar, FL

    I worked at iQor

    Pros

    Good training, great peers, you get close to employees easily

    Cons

    Not very professional. Low starting salary

    Recommends
    No opinion of CEO
  7. The collectors were scary!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Minneapolis, MN
    Former Employee - Specialist in Minneapolis, MN

    I worked at iQor full-time (more than 3 years)

    Pros

    IQor- Dept of veterans affairs: Great pay, huge bonuses, free insurance, super laid back work environment, attainable goals. SUPER ENTERTAINING (see below)

    Cons

    The VA dept closed and everyone was either laid off or transferred to a collector job. The VA was nice because we were segragated from the bill collectors.

    You "punch in" with your fingerprint. The computer randomly asks you to scan your finger and if you're not at your desk, it clocks you out. If you're on a bathroom break that extends longer than 6 minutes - it clocks you out. Same if you're asking your manager a question that last longer than 6 minutes, sending a fax, ect... Work an 8 hour day? You'll be lucky to get paid for 7.15.
    No desks -tables. Tables with no drawers.

    No purse / phone at your table. You literally have a little middle school locker in a company wide locker room-bring your own lock.

    The bill collectors are scary! Seriously, they're ghetto. To name a few experiences:

    Locks picked and purses stolen from lockers.
    Reports of a gun in the locker room.
    Collectors FIGHTING a in the Parking lot.
    Collectors engaging in sexual activity in the parking lot - throwing used condoms on the grown.
    hair weave tracks on the bathroom floor.
    A cup full of pee with a pregnancy test Sticking out in the bathroom.
    One day, the brought an external company in to conduct random drug testing and over 50 collectors just left.
    I clearly remember one woman getting escorted out screaming another employee gave her a disease. In the parking lot, she carved this diseases name on the mans car.
    Girls dress like they're going to the club.
    If the parking lot was full, they'd make an additional / thirds row behind parked cars & trap the middle car there.
    No HR department on site.
    Restaurants won't deliver once you give them the address / company band because they've had too many encounters with the collectors.
    IQor shares a building with UHC, but UHC banned IQor employees from using the shared bathrooms, break room, bus stop thing made for smokers and hallway because of encounters with the collectors- the whole company is forced to use the non shares facilities. Wouldn't be a big deal if the cleaning guy didn't close the ladies room for an hour each day to clean.
    couldn't have food / drinks at their desk unless it was in a clear, capped bottle.
    Collectors couldn't wear ear buds/ head phones.
    Casual Friday is not inclusive to tennis shoes?

    Have to buy your PTO. I'm serious.
    Random companies would pay IQor to have their marketing team come in and sell random goods at inflates prices so they'd comandeer the breakroom.

    Every word that should be spelled with a "C" is spelled with a "Q". "Qollections"

    Advice to ManagementAdvice

    Seriously? Monitoring your employees by fingerprint? They need cubicles; card tables are not sufficient when your on the phone all day.

  8. Big promises and didn't deliver.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Planner in Tampa, FL
    Former Employee - Production Planner in Tampa, FL

    I worked at iQor full-time (more than 10 years)

    Pros

    They have a lot of opportunities in many different sites.

    Cons

    They don';t have a great plan on combining the companies that they have acquired.

    Advice to ManagementAdvice

    Be honest and share more with your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Customer service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor

    Pros

    No pros worst job I've ever hade

    Cons

    NO HR dep the managment is a joke

    Doesn't Recommend
    Negative Outlook
  10. Training is a joke! One wrong comment and suspended!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Trainee in Houston, TX
    Current Employee - Customer Service Representative Trainee in Houston, TX

    I have been working at iQor full-time (less than a year)

    Pros

    Not physically demanding, get to sit while working

    Cons

    No training, unprofessional management, revolving door of new employees

    Advice to ManagementAdvice

    Training is a joke! You get thrown in answering calls from an excessive amount of angry customers calling back asking you to fix the mistakes that the last undertrained person made. There is also a short call time limit to fix the cluster of mistakes. So if you need help from the one supervisor per ten trainees, your angry customer is put on hold while you wait!
    Lack of training and the pressure to rush the customer off the phone, creates allot of irate customer calls.
    I saw new people coming in every day, that should have been my sign! A revolving door of new employees.

    Doesn't Recommend
    Negative Outlook
  11. Low pay, lots of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miramar, FL
    Current Employee - Customer Service Representative in Miramar, FL

    I have been working at iQor

    Pros

    Discount on phone services but thats it

    Cons

    Easy to get fired, steer clear

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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