iQor Reviews

Updated October 19, 2014
Updated October 19, 2014
157 Reviews
2.1
157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hartmut Liebel
28 Ratings

Review Highlights

Pros
  • there were no pros to working for this company (in 3 reviews)

  • Easy to learn work from home no micro managing (in 3 reviews)


Cons
  • Most trainees have worked at multiple call-centers and it shows (in 7 reviews)

  • Also, consistent system issues with no help from IT or any other technical support (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome place to work for first job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor

    Pros

    Great management and pay is great if it's your first job

    Cons

    Dealing with irate customers and long hours

  2.  

    It was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at iQor full-time (more than an year)

    Pros

    The employee was good people and they understood a lot.

    Cons

    Manager was mean and disrespectful.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    I have been working at iQor full-time (more than an year)

    Pros

    many positive people that provide a good work enviroment

    Cons

    It maybe a bit confusing needs to provide more training for new hires.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Billing and Enrollment Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing and Enrollment in Plano, TX
    Former Employee - Billing and Enrollment in Plano, TX

    I worked at iQor full-time (less than an year)

    Pros

    I really wish I could find something good to write about the company, beside It's a job and a pay check.

    Cons

    Micromanagement, low starting pay, terrible training, too many restrictions, set times for lunch and breaks. 30 minute lunches. The work area is too close to your coworker and it's hard to hear the customer. They put you on the phone with the customer too soon. They don't allow you to write anything down; paperless environment. They hire anything one coming through the door. They do not have 401K.

    Advice to ManagementAdvice

    Ask the employees what we really think about the company.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Fast setting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor

    Pros

    Hours are flexible and there is no track of time

    Cons

    Salary can be better and benefits

    Advice to ManagementAdvice

    .

  7. 1 person found this helpful  

    Great company, where talent is rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at iQor

    Pros

    iQor has a competitive bonus package for employees. Advancement is truly based upon performance.

    Cons

    Newly hired employees must earn their way to benefits. Could take 2 months for high producers, could take 12 months for middle of the road performers.

    Advice to ManagementAdvice

    I truly understand everything comes at a cost, but in my opinion employees would commit long term to iQor if they had a maximum time in which they would qualify for benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    So far it's been a good place to gain call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor

    Pros

    Love the company even though it's a bit stressful

    Cons

    30min break for 12 hrs shift

    Advice to ManagementAdvice

    Better pay, and longer lunch break

  9. 1 person found this helpful  

    Some Managers were professional but coworkers created a lot of distraction in the work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Columbus, OH
    Current Employee - Customer Service Agent in Columbus, OH

    I have been working at iQor full-time (more than 3 years)

    Pros

    Leadership needs addressed to much personal contact outside the office with employees. Promotions were limited however, benefits were very good

    Cons

    Management was excellent with time off policies especially when illness struck my family. I felt held back on personal growth, company values were directed towards their clients regarding recovery.

    Advice to ManagementAdvice

    Same as above

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Highschool Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainee
    Current Employee - Trainee

    I have been working at iQor full-time (less than an year)

    Pros

    Some of the training was very on point, some of the people working there were very fantastic (as people), the hours were nice for me at least.

    Cons

    Training was done over the phone from an entirely different state, we had to fill out all the information HR would normally handle because they do not have HR in the building, you have to use your "fly in" if you have HR issues making it a very hard environment to work when you have no one to turn to regarding paycheck information and general HR Questions, we had forced schedules of when we were allowed to have breaks, the pay is substandard for the amount of work required to be done. There weren't even passwords for us on our first day we had to use people in the departments password, all around this place is very unprofessional, there's no time off at all until you reach a certain "pay grade" or you've been there a year. Sick days don't even exist.

    Advice to ManagementAdvice

    Get rid of cliques, get rid of inter client mingling (aka hooking up for a less professional term), stop having the aura of "I'm better than you because I know my pay grade is different" attitude.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    A mess that needs to be tended too Immediately!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Tucson, AZ
    Current Employee - Collections Representative in Tucson, AZ

    I have been working at iQor full-time (less than an year)

    Pros

    co workers....yep that's all folks. There is nothing else.

    Cons

    As others on here have said before..you do not get paid for the hours you have worked. IQOR has managed to scheme a way to not pay employees all their time. If your screen times out during slow periods...you are clocked out. Automatically. This may be after 30 seconds up to 2 mins. Depends on how your terrible system feels. I hope IQOR goes out of business. I really do. I am looking for another job.

    Advice to ManagementAdvice

    LEAVE, let ppl who will care about the employees and the customers take over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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