iQor

  www.iqor.com
  www.iqor.com

iQor Reviews

Updated December 15, 2014
Updated December 15, 2014
177 Reviews
2.3
177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hartmut Liebel
37 Ratings

Review Highlights

Pros
  • there were no pros to working for this company (in 3 reviews)

  • Easy to learn work from home no micro managing (in 3 reviews)


Cons
  • Most trainees have worked at multiple call-centers and it shows (in 8 reviews)

  • No benefits until becoming an agent which they will find any excuse to prevent you from becoming one (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love working for Iqor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President, Operations in Miramar, FL
    Current Employee - Assistant Vice President, Operations in Miramar, FL

    I have been working at iQor (more than 5 years)

    Pros

    The company is performance driven, meaning there is a fair reward for those who go above and beyond for the company

    Cons

    Iqor could perform better with technology as the equipment used at my location appears to be a bit outdated

    Advice to ManagementAdvice

    More growth opportunities need to be created in order to decrease the attrition. My location has had some stunt in growth and sooner or later the agents will leave due to the lack of growth opportunities within the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President, Operations in Plymouth, MN
    Current Employee - Assistant Vice President, Operations in Plymouth, MN

    I have been working at iQor

    Pros

    Lots of opportunity to move up within the company to management if you let everyone know. Excellent work life balance

    Cons

    Once you get to managing a team very hard to get up to the VP level. Only a few departments pay really well where you can earn 75k+ a year. If you get stuck in a low paying department you can't transfer out of it.

    Advice to ManagementAdvice

    Motivate your teams when there are center contests.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    GREAT PAY, GOOD MANAGEMENT IF YOUR LUCKY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sale Associate in Charleston, SC
    Former Employee - Sale Associate in Charleston, SC

    I worked at iQor

    Pros

    Good bonuses, potential to make $700 a check or more, good schedules, easy to switch to different departments

    Cons

    Every supervisor is different, quick to discipline, pay bi-monthly, management sucks

    Advice to ManagementAdvice

    I'd you don't like the function of YOUR job, pick a new one

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    I work at a call center collecting money owed by customers for phone services as an escalations supervisor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Junior Agent in Tempe, AZ
    Current Employee - Junior Agent in Tempe, AZ

    I have been working at iQor full-time (less than an year)

    Pros

    paid training, very easy job, benefits after 90 days, there are attendance bonuses, and once overtime becomes available its unlimited, and learn a lot about cell phone industry on the company view side instead of a consumer.

    Cons

    can be stressful, raises are based on reviews, reviews are once a month after 90 days on, once you reach a full dollar raise you get promoted to agent. once agent you get paid time off, promotes after that may or may not be a long way away based on availability. tech issues are to often

    Advice to ManagementAdvice

    increase base pay, get a better IT team, and better benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    A great company to start with if your new to customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Miramar, FL
    Former Employee - Customer Service Representative in Miramar, FL

    I worked at iQor full-time (more than an year)

    Pros

    There are many incentives for their top performers and a good potential to grow.

    Cons

    Some employees can be unprofessional and cause your average work day to be filled with stress.

    Advice to ManagementAdvice

    Be careful of who you hire.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, MS
    Former Employee - Customer Service Agent in Houston, MS

    I worked at iQor full-time (less than an year)

    Pros

    Very professional and dedicated to customers abd and employees

    Cons

    I did not have any

    Advice to ManagementAdvice

    To keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Agent in Tempe, AZ
    Current Employee - Collection Agent in Tempe, AZ

    I have been working at iQor

    Pros

    Good pay, team incentives, easy job

    Cons

    It was hard collecting from people who were broke, the sob stories. Then management changed our breaks from 15 minutes to 5! Had to be at work at 5am to start calling people on the east coast.

    Advice to ManagementAdvice

    A 5 minute break is inhumane.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Working at iqor

    Current Employee - Customer Service Representative in Miramar, FL
    Current Employee - Customer Service Representative in Miramar, FL

    I have been working at iQor full-time (less than an year)

    Pros

    Unlimited overtime, everybody is young, bonuses

    Cons

    No flexibility, calls back to back, pressure from monthly reports

  10.  

    Not what it Used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Vice President, Operations
    Former Employee - Assistant Vice President, Operations

    I worked at iQor full-time (more than 5 years)

    Pros

    Large company with lots of international opportunities

    Cons

    New executive leadership is ruining the company.

    Advice to ManagementAdvice

    Executive leadership needs to realize that treating your employees like crap and trying to screw them over in every way possible is not that way to run a successful business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Chicago, IL
    Current Employee - Specialist in Chicago, IL

    I have been working at iQor as a contractor (less than an year)

    Pros

    good pay, flexible schedule, easy work

    Cons

    as contractor no pay raises

    Recommends
    Neutral Outlook
    No opinion of CEO

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