iQor Reviews

Updated September 10, 2014
Updated September 10, 2014
145 Reviews
2.1
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hartmut Liebel
23 Ratings

Review Highlights

Pros
  • Collections can be a rewarding career and this is a great company to start out (in 3 reviews)

  • Didn't have to interview to get job (in 3 reviews)


Cons
  • If this was someone;s first experience at a call center, it would turn them off call centers forever (in 6 reviews)

  • shift bids pay is low and lots of changes (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So far it's been a good place to gain call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor

    Pros

    Love the company even though it's a bit stressful

    Cons

    30min break for 12 hrs shift

    Advice to ManagementAdvice

    Better pay, and longer lunch break

  2.  

    Great company, where talent is rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at iQor

    Pros

    iQor has a competitive bonus package for employees. Advancement is truly based upon performance.

    Cons

    Newly hired employees must earn their way to benefits. Could take 2 months for high producers, could take 12 months for middle of the road performers.

    Advice to ManagementAdvice

    I truly understand everything comes at a cost, but in my opinion employees would commit long term to iQor if they had a maximum time in which they would qualify for benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Some Managers were professional but coworkers created a lot of distraction in the work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Columbus, OH
    Current Employee - Customer Service Agent in Columbus, OH

    I have been working at iQor full-time for more than 3 years

    Pros

    Leadership needs addressed to much personal contact outside the office with employees. Promotions were limited however, benefits were very good

    Cons

    Management was excellent with time off policies especially when illness struck my family. I felt held back on personal growth, company values were directed towards their clients regarding recovery.

    Advice to ManagementAdvice

    Same as above

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Employees are just the numbers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Agent  in  Tempe, AZ
    Former Employee - Junior Agent in Tempe, AZ

    I worked at iQor full-time for less than a year

    Pros

    Pay is okay, training is thorough, and you have regular shifts.

    Cons

    Employees as people don't matter. There are boards up on the walls ranking everyone according to their numbers. If you don't reach their expectations you are taken aside in front of all your coworkers and scolded for it. The expectations change and there is little to no opportunity for advancement, unless you are a favorite.

    Advice to ManagementAdvice

    Don't pick favorites and treat your employees like people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    The company is too virtual with no inhouse contacts when HR issues arise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President of Operations  in  Fort Lauderdale, FL
    Current Employee - Assistant Vice President of Operations in Fort Lauderdale, FL

    I have been working at iQor full-time for more than 3 years

    Pros

    The company provides a purse that offers reimbursement in different categories that enhances your benefits package

    Cons

    not easy to speak to corporate, regarding benefits, salary , concerns. pay raise based on pool instead of individual successes

    Advice to ManagementAdvice

    company needs to be more involved with the companies they oversee and learn the operations to judgue more fairly and categorize their departments better if they pay grades will be based on a pool

    Doesn't Recommend
    No opinion of CEO
  7.  

    I wouldn't recommend this place to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at iQor full-time for less than a year

    Pros

    Meeting people who you may end up knowing for a while.

    Cons

    No benefits that matter to a family oriented person, management looks down their nose at any employee especially non relatives. The systems suxk, no one around 5 help. If you ask a question the answer i is always I don't know

    Advice to ManagementAdvice

    Learn the job

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at iQor full-time for less than a year

    Pros

    There are no pros to working here

    Cons

    This is a very unprofessional environment , Supervisor are highly disrespectful and loud. Most of the reps I encountered were very childish and ghetto for lack of a better word. The training is sub par due to the fact that we did not get our log ins until the day we actually went out to the floor to take calls.

    Advice to ManagementAdvice

    Focus more on professionalism instead of attendance. You may not have such a high turn over rate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    The Worst of the Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Agent  in  Charleston, SC
    Current Employee - Senior Agent in Charleston, SC

    I have been working at iQor full-time for more than a year

    Pros

    You do get a paycheck.

    Cons

    Supervisors not only lack ethics, they lack experience, and any professional attributes.

    Advice to ManagementAdvice

    Start over with an entirely new paradigm.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    If you believe training is the company's first impression, you really don't want to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Collections  in  Tucson, AZ
    Current Employee - Customer Service Representative/Collections in Tucson, AZ

    I have been working at iQor full-time for less than a year

    Pros

    I would say a paycheck.. But really, I don't need a job this bad.

    Cons

    Training Perspective-
    Constant computer issues. We have "training" for about 4 hours out of a 7.5 shift.
    Trainers have little control over their class.
    Most trainees have worked at multiple call-centers and it shows! I would guess most were let go.
    Immature people who talk about others. It is really hell to work there.

    ~I resigned~

    Advice to ManagementAdvice

    - Start recruiting quality people. I am convinced your company hires to fill seats. Your turnover rate is an indicator.
    - There is no training on sexual harassment, safe work environments, bullying in the workplace, and sensitivity. Your company NEEDS that training.
    -It wouldn't hurt to have basic training on: how to spell, and proper grammar. You may want to review the training modules to fix all the mistakes.
    Have reliable systems.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    blehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at iQor full-time for more than a year

    Pros

    great benefits
    excellent start off pay

    Cons

    messy office environment
    disorganize
    little to employee help
    no room to advance in company

    Advice to ManagementAdvice

    offer bereavement ,and more protions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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