iQor Reviews

Current Employee – been working at iQor full-time for more than a year

Pros – -Starts off at 10.00 per hour
-No Experience
-Laid back attendance policy.

Cons – -Working customer service sucks.
-Benefits package is iffy.

Advice to Senior Management – Make it a little bit more structured in the sense that people who work there actually feel they have a job.

Current Employee – been working at iQor

Pros – flexible, no late checks, and good pto

Cons – they are run by finance guys

Advice to Senior Management – read some books by john maxwell

Former Employee – worked at iQor full-time for less than a year

Pros – A job if you can are really desperate for a job.

Cons – A not so good job, terrible computer which efffect your pay

Advice to Senior Management – learn how to treat people

No, I would not recommend this company to a friend

Current Employee – been working at iQor full-time for more than 10 years

Pros – The company has a very rewarding bonus structure for high producing associates and managers. You are in controll of your bonus and are given all the tools to be successful. Benifits package is customizable to fit everyones individual needs.

Cons – There is structure and guidelines for each job. Employees that simply want to punch a clock and take a paycheck are left out of bonus and advancement oppertunities.

Advice to Senior Management – Continue to focus on technology initiatives and balance the needs of the employees with the needs of the customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at iQor full-time for more than a year

Pros – cant think of any pros.

Cons – they do not appreciate their employees. its all about numbers. Their system really sucks, its always messing up. They dont interview, just hire anybody. worked for this company for over a year. No benefits. Employees are poorly trained.

they dont pay more for working night shift and/or for being bilingual.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at iQor full-time for more than 10 years

Pros – It's a job, i guess.

Cons – Pay. Benefits. Upper management. Treatment of longterm employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at iQor full-time for more than a year

Pros – good salary and bonus structure

Cons – they pick at you constantly no matter how good you are at your job

Advice to Senior Management – stop picking all the time and let employees do what they were hired to do

No, I would not recommend this company to a friend

Former Employee – worked at iQor full-time for less than a year

Pros – If you are young and enthusiastic, you may be able to last a few months and establish yourself. My team of 10 reps were mostly good spirited and tried hard.

Cons – Horrible, horrible corporate culture, outdated technology, minimal benefits, and pathetic pay structure. Starting reps are paid basically near minimum wage and get no benefits. Salaried AVPs compensation are nowhere near competitive. Pitiful IT, computers constantly crashing. Facilities were disgusting and subpar. Depressing atmosphere, had a purveying sense of hopelessness. If this was someone;s first experience at a call center, it would turn them off call centers forever. The fact that they will hire people without an interview shows that they really dont expect people to last more than a month.

Advice to Senior Management – This entire company needs change from the ground up. Pay your reps more, and maybe they will last more than a month. Invest in better technology. Treat your reps like people, like prison inmates - actually, I think prison inmates have it better. Iqor wants to be the walmart of call centers, getting by with cutting corners and pinching pennies. Eventually, your clients will figure out that unhappy iqor reps arent doing much for their customers and will find a better alternative.

Former Employee – worked at iQor full-time for less than a year

Pros – Good pay, plenty of O/T

Cons – Constant nagging on talk time on phone (looking for 6 minutes a call), collection of $3000 per 8 hour shift, shout at you when you're over 6 minutes and the customer hears it, tell you to listen to customer and figure out solution.

Advice to Senior Management – Give better training, and learn how to be respectful of others instead of harping on time and money. Give better customer service.

No, I would not recommend this company to a friend

Former Employee – worked at iQor full-time for more than 3 years

Pros – Great agents good avp's. Good hours

Cons – African Americans can not advance at this company
System is terrible
They only hold avp and agents accountable for poor performance and not vp's and above.
Executives are out of the loop of front line.
svp's discriminate and harass

Advice to Senior Management – make changes fast. Be proactive instead of reactive ...stop giving svp and Vp multiple oppertunities to loose clients.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company