iQor
2.4 of 5 118 reviews
www.iqor.com New York, NY 5000+ Employees

iQor Reviews

Updated Apr 12, 2014

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2.4 118 reviews

                             

36% Approve of the CEO

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Hartmut Liebel

(11 ratings)

33% of employees recommend this company to a friend
118 Employee Reviews
Relevance Date Rating
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Great job

Anonymous Employee (Current Employee)

I have been working at iQor

ProsThis is a great job

Consno issues with this company

Advice to Senior Managementkeep doing what you are doing

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Good job while going to night school

Anonymous Employee (Former Employee)

I worked at iQor full-time

ProsFlexible hours, early shift for night school

ConsNot a lot of advancement

Yes, I would recommend this company to a friend

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Short tenure

Executive Assistant (Former Employee)
New York, NY

I worked at iQor full-time for less than a year

ProsThere aren't any pros that come to mind.

ConsManagement is a joke. The CEO at the time had 3 assistants to support him. One can't possibly be that much maintenance!

Advice to Senior ManagementHopefully the company is in a better position now that new management has taken over.

No, I would not recommend this company to a friend

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Good co- workers and direct supervisors.

Customer Service Representative (Former Employee)
Simi Valley, CA

I worked at iQor full-time for more than 8 years

ProsGood starting salary and benefits for low skill. Company does provide parties to help maintain morale .

ConsLimited growth opportunities and certain employees are favored in types of calls received.
Clients have tendency to require representatives to solve problems that should have resolved by company.

Advice to Senior ManagementInsist that clients set reasonable expectations and empower representatives to resolve issues that are causing dissatisfaction with company.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Frustrating, unfriendly, deceiving.

Credit Analyst (Former Employee)
Bethlehem, PA

I worked at iQor full-time for less than a year

ProsI liked my direct manager. I liked 9-5 Mon. thru Friday schedule. It was nice to have cafeteria on site.

ConsThere is minimal training. The computer systems often go down. You are expected to perform with goals even when computers are down and when you haven't been trained appropriately. There is favoritism, cliques. I feel the company and the companies they employ are less than honest. Very political environment, run by the bigwigs who have probably never dealt in customer service at all. They do not really recognize a good performer, with intelligence, experience and integrity. They want people to be loyal but do not warrant loyalty. You CAN and WILL be fired, even if your performance is above average and stats are good, if just one member of management has an issue with your personality. A lot of favoritism and bad leadership.

Advice to Senior ManagementJust do what is right. Don't play favorites. be kind and empathetic and understanding. Care more about individuals than stats. Have a backbone, stand up for what is right. Don't be a bully. Treat people the way YOU want to be treated. Do not humiliate people.

No, I would not recommend this company to a friend

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Horrible

Collections Specialist (Former Employee)
Columbus, OH

I worked at iQor full-time for less than a year

Prosthere were no pros to working for this company

ConsEverything about this company and this job sucked, treated you like a robot

Advice to Senior ManagementStop being threatened by your personnel

No, I would not recommend this company to a friend

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worst call center

Customer Service Representative (Current Employee)
Miramar, FL

I have been working at iQor full-time for more than 3 years

Prosschedule can be flexible, its a great Place if you are a student .nothing else is good . one or two supervisors are great persons

Conssalary, they discount a lot in taxes if you do overtime , supervisors are a joke , they just want to do their numbers and goals and they do not care about employee. when they want to fire u they do it .

– I'm not optimistic about the outlook for this company

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Just got worse...and worse...and worse

Customer Service Representative (Current Employee)
North Charleston, SC

I have been working at iQor full-time for more than 5 years

Prosco-workers are great, lots of training, pay is ok for the area, incentive paid by some clients (not iqor)

ConsThey change metrics often, and sometimes without telling you! Lack of incentives. They took away a lot of incentives and change the metrics so often it was hard to know how well (or not well) you were doing. In the years that I worked there they took away shift differential, a bonus system, vacation hours, and changed the bonus structure so much it was impossible to make a decent bonus.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Has given me new opportunities

Assistant Vice President, Operations (Current Employee)
Houston, TX

I have been working at iQor full-time for more than 3 years

ProsA lot of advancement opportunities

ConsLow pay. Very chaotic work environment, but that comes with call centers.

Advice to Senior ManagementProvide more feedback

Yes, I would recommend this company to a friend

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Collections Agent

Anonymous Employee (Former Employee)

I worked at iQor full-time for more than a year

ProsExcellent experience in regards to working the phones and some negotiation skills. Great spot to go when you are looking for work. Collections can be a rewarding career and this is a great company to start out. Work hard and you will do fine. Can be competitive, managers are pretty easy going as long as you are punctual and actually work.

ConsChanged different standards for work frequently including break scheduling and pay. Pay was low at first, but was also an entry level position.

Advice to Senior ManagementTry not to mess around with the employees pay and breaks.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at iQor reviews and ratings — including employee satisfaction and approval rating for iQor CEO Hartmut Liebel. All 118 reviews posted anonymously by iQor employees.