iQor

www.iqor.com
Employer Engaged

iQor Reviews

Updated February 28, 2015
Updated February 28, 2015
190 Reviews
2.2
190 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
iQor President and CEO Hartmut Liebel
Hartmut Liebel
40 Ratings

Review Highlights

Pros
  • there were no pros to working for this company (in 3 reviews)

  • Easy to learn work from home no micro managing (in 3 reviews)


Cons
  • Most trainees have worked at multiple call-centers and it shows (in 8 reviews)

  • No benefits until becoming an agent which they will find any excuse to prevent you from becoming one (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor

    Pros

    No pros worst job I've ever hade

    Cons

    NO HR dep the managment is a joke

    Doesn't Recommend
    Negative Outlook
  2.  

    Big promises and didn't deliver.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Planner in Tampa, FL
    Former Employee - Production Planner in Tampa, FL

    I worked at iQor full-time (more than 10 years)

    Pros

    They have a lot of opportunities in many different sites.

    Cons

    They don';t have a great plan on combining the companies that they have acquired.

    Advice to ManagementAdvice

    Be honest and share more with your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Dallas, TX
    Current Employee - Tech Support in Dallas, TX

    I have been working at iQor full-time (more than 5 years)

    Pros

    The pay was ok,overtime was great!!

    Cons

    Little breaks,management has no understanding of life and thinks you have to plan something ahead of time like oh I'm going to be sick on such and such day

    Advice to ManagementAdvice

    Go to work and mind your own business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor

    Pros

    great freedom management was not babysitter

    Cons

    large territory making for long weekends for some state coverage.

  6.  

    Pretty Decent Place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor

    Pros

    Deadlines can be met within a reasonable time. Bosses are pretty cool about most things.

    Cons

    No paid vacation or sick days or holidays. Instead you only get "earned" time off.

    Advice to ManagementAdvice

    Be more professional..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    good luck to you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Miramar, FL
    Former Employee - Customer Service Representative in Miramar, FL

    I worked at iQor full-time (less than a year)

    Pros

    you get to make friends and learn some great skills that you can use down the road.

    Cons

    the job is too demanding for little pay. customers aren't going to be nice all the time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor

    Pros

    the best part about this job is great pay

    Cons

    the hours and the supervisors don't care

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    just "ok"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in North Charleston, SC
    Former Employee - Collections Representative in North Charleston, SC

    I worked at iQor full-time (more than a year)

    Pros

    The best part about the job are the incentives. In the 2 years that I worked there I won a netbook, a flat screen and a visa gift card for $275. That's in addition to bonuses on my paycheck.

    Cons

    I worked collections and I hated it. I hated the whiny customers and the way it was celebrated squeezing peoples last penny from them. it was sickening. when I got switched from collections to customer service for another client, I thought it would be better but it I still wasn't happy.

    Advice to ManagementAdvice

    Be nicer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    I love working for Iqor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President, Operations in Miramar, FL
    Current Employee - Assistant Vice President, Operations in Miramar, FL

    I have been working at iQor (more than 5 years)

    Pros

    The company is performance driven, meaning there is a fair reward for those who go above and beyond for the company

    Cons

    Iqor could perform better with technology as the equipment used at my location appears to be a bit outdated

    Advice to ManagementAdvice

    More growth opportunities need to be created in order to decrease the attrition. My location has had some stunt in growth and sooner or later the agents will leave due to the lack of growth opportunities within the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President, Operations in Plymouth, MN
    Current Employee - Assistant Vice President, Operations in Plymouth, MN

    I have been working at iQor

    Pros

    Lots of opportunity to move up within the company to management if you let everyone know. Excellent work life balance

    Cons

    Once you get to managing a team very hard to get up to the VP level. Only a few departments pay really well where you can earn 75k+ a year. If you get stuck in a low paying department you can't transfer out of it.

    Advice to ManagementAdvice

    Motivate your teams when there are center contests.

    Recommends
    Positive Outlook
    Approves of CEO

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