iSoftStone
3.3 of 5 30 reviews
www.isoftstone.com Beijing, China 5000+ Employees

iSoftStone Reviews

Updated Apr 8, 2014
All Employees Current Employees Only

3.3 30 reviews

                             

65% Approve of the CEO

iSoftStone Chairman and CEO Tianwen (T. W.) Liu

Tianwen (T. W.) Liu

(17 ratings)

60% of employees recommend this company to a friend
30 Employee Reviews
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    Strong company culture and exciting future

    Anonymous Employee (Current Employee)
    Kirkland, WA

    ProsI've worked for iSoftStone for over a year now and am extremely please with the company. It's exciting to be a part of a global company with so many opportunities and hardworking, fun, smart people.

    I'd recommend working here to anyone and love the culture. Leadership is solid and the executive team recently launched the next 5 year business plan. I'm excited about the direction of the company. Even though it's a sizable company, still has a startup feel. You can propose a program/idea/solution, present it and own it.

    In one year, I've been promoted and given the opportunity to build a new program based on my passion, experience, and interest. Not many companies provide such great growth opportunities.

    Also, office is gorgeous and right on the water. A big plus, especially in the summer.

    ConsCorporate communication could be more frequent, consistent. Could improve introductions of new employees, it's hard when many consultants work outside of the office.

    Advice to Senior ManagementKeep focus on the 5 year plan, continue to communicate it out to all employees (especially those not regularly in the office / out on client site).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Horrible..

    SEO Analyst (Current Employee)
    Los Angeles, CA

    ProsYou do not need any experience for this position and they will only hire if you live in the United States. They post job Ads on Indeed and Craigslist. They pay once a month via direct deposit working only 25hr per week, $12/hr.

    ConsYou have no one to guide you and they won't talk to you about the materials you need. They will hand you a site to watch videos and read guidelines and they send it in a way as if you are wasting their time and tell you other people want this position. Training is completely on your own. There is a toolbar you will need to use with Internet Explorer and it has bugs. No one answers your emails or questions regarding your training or the job position.

    Advice to Senior ManagementTreat your "work from home" employees as you would to in-office employees. Talk to the people you hire and let them know the progress of their training. More interaction can go a long way. Be more involved is all i can say.

    No, I would not recommend this company to a friend

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    Great workplace

    Anonymous Employee (Current Employee)

    ProsiSoftStone has been the catalyst for my career, really helping me grow into my current position, after working on multiple projects and in different departments throughout the company. The environment here is extremely welcoming and warm, without the stiff atomosphere you'd find at other consulting companies. There is a lot of cross collaboration and some pretty cool opportunities to learn new things if you express interest.

    ConsWhen you are on project and have to work outside the iSoftStone office. The space on Lake Washington is beautiful

    Advice to Senior ManagementKeep enhancing the strong focus on morale.

    Yes, I would recommend this company to a friend

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    Big promises, even bigger excuses why promises can’t be met!

    Anonymous Employee (Former Employee)
    Kirkland, WA

    ProsBeautiful office with a great view of Lake Washington. There are still a few great people left doing awesome delivery.

    ConsI got so tired of hearing how committed the company was to the people, “you are our future, without great people iSoftStone won’t be what it is today”, well nearly all the good people have left and gone off to start new companies or moved to more reputable already established companies. It’s really very sad, iSoftStone was once a company made up of smart people with integrity, people you could be proud to call your coworkers. Few remain that are experienced and respected in the industry, very junior people are promoted to senior level roles lacking consulting professionalize (polished communication, appropriate business attire (no mid-drifts in the office, please), ability to articulate business solution with client executives), let alone basic management skills. I believe HR had their hands full dealing with complaints.

    Here is what you can expect if you join iSoftStone:
    Salary below market (the head of the technology group openly shares that she likes to hire at the bottom to low-middle of the pay scale). If you get hired above that you will never get an increase. If you are eligible for an increase you can expect 1-3% on a good year.

    You will be brought on as an hourly employee and be told that after performing well, you will have the option to be converted to salary. You will need to ping your manager starting at your one year anniversary and depending on where that falls in the year, it might be quite a while before you see a salary offer that naturally will be lower than what you are making as an hourly employee.

    Once converted to salary, you will be told about the bonus structure that is paid out twice a year if the company makes its numbers. Depending on your level that will 5%-15% of your salary. The problem is the company never makes its numbers and thus only very few employees ever see bonus dollars and not anywhere close to the targets (1K).

    3-5 year old laptop, that will resemble a 8-14 pound brick. Be prepared for your client to make fun of your antiquated equipment.

    If you are assigned a desk, don’t leave personal items there, they will get stolen from your desk top and from your file cabinet drawers.

    You will receive a good amount of time off (PTO), but if you are on the bench, you will be ask to use your PTO to cover the non-billable time.

    No clear career path to getting promoted.

    No training or conference budget. Even if a client asks you to attend a conference with them, iSoftStone will not cover the cost, so be prepared for out of pocket expenses if you want any type of training.

    Too many people working in the office that are not billable and bringing in revenue. Very top heavy for the low touch management of consultants and low client touch.

    High turnover, as you make friends in the company, don’t expect to see those people for very long. The turnover is extremely high and growing all the time.

    NOTE: If you have read some of the recent positive posts, you might find it interesting that an email was sent to a select group of people (those identified as content) requesting they post something positive on Glassdoor to refresh the company image. The email went to approximately 50 people and so far there are less than a handful of positive posts, so what does that tell you?

    Advice to Senior ManagementImprove company communication, share information don’t hide it, even if it’s not always good. With the high level of turn over you’ve stopped announcing when people leave and it makes everyone wonder what is going on. Send messages letting the company know people are moving on, wish them well, and take the mystery out of the nearly empty office. When org changes happen, make the announcement before people update their Linked in profiles, again get ahead of the messages, so people know what is going on and don’t waist cycles wondering if there are other changes happening that they aren’t privy too. Bottom line, take responsibly for the management decisions that are made, communicate them out, and be open to feedback.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Buyer beware

    Anonymous Employee (Former Employee)
    Kirkland, WA

    Prosvery nice people, some individual rockstars in delivery, beautiful physical offices

    Consno leadership or vision, not scalable to provide services, very weak recruiting team, no marketing, no brand awareness in the PNW and won't invest to grow company, great story but nothing to back it up with reality

    Advice to Senior Managementbring in a leader that can invest appropriately and grow the company, you have a good story but no one leading the ship to take the company forward

    No, I would not recommend this company to a friend

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    iSoftStone - not sure of the destination

    Anonymous Employee (Current Employee)

    ProsSmart people, might leverage Chinese work force for low tech mass response, interesting high tech Google-based division, strong consulting heads

    Consstaffing on demand, short bench for consulting

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    QA Analyst

    QA Analyst (Current Employee)
    Hampton, GA

    ProsEveryone I have met is friendly and professional during my tenure. They are all flexible and work with your schedule when ever needed.

    ConsSome contract positions pay at the end of the contract. Make sure you get the terms of the contract before accepting it. Though the pay is good when you get it all in one lump some you have the all that time with nothing.

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Career Stagnation, Poor Compensation and a Bad Reputation

    Anonymous Employee (Former Employee)

    ProsWork/Life balance is excellent, Full time employees will bill 40 hours a week to their clients but rarely work more than 30.

    Expectations of employees are so low, the smallest amount of extra effort makes an employee appear as a rock star.

    ConsCons randomly ordered below:

    1. Pay is 30% below the northwest industry norm.

    2. Employees will routinely be pitched for projects beneath their skills sets or to projects far outside their areas of expertise. While there is a "defined" career path to build skills, management routinely under-values the potential of their in-house talent and rarely promotes employees. This is in large part due to the high level of turnover the company experiences with it's employees.

    3. Promotions are common in terms of added responsibility and title change; however, it's extremely difficult to get a raise greater than 1% during review time unless you come with an outside offer in hand threatening to leave the company (in which case you could be lucky enough to receive of up to 7%)

    4. Benefits are mediocre there are no added perks.

    5. The sales force is disorganized and unprofessional. They are unable to maintain critical client relationships and force their delivery staff to over-deliver to ensure that PO's stay open, SOW are written, etc.

    6. Leadership fails to appropriately delegate critical internal business function roles to their senior leadership. This lack of authority causes an extremely fragmented experience for employees which largely depends on which management resources they have access to.

    7. The internal prospective of iSoftstone is that of a high tier consulting firm, but externally they are viewed as a lower middle tier "body shop" similar to a VMC or CompuCom. They have a reputation among other consulting firms as a place where undesirable employees go for the shelter of low expectations.

    8. If you start working for iSoftStone prepare to buy your own computer. You will recieve a complimentary laptop as a "perk" of course, but due to the overall stingy nature of the company these are typically 3-4 years old an unable to drive some of the most basic functionality of windows 8. If you are staffed at Microsoft, prepare to be laughed at due to the monstrous size and overall low quality of your machine. For emphasis, the experience is similar to being told you'll be provided a free corporate phone only to find out you'll be receiving a brick from the 1980s that doubles as a paper weight.

    9. High Turnover - turnover is currently so high at isoftstone (Q1-2014) that the company has had to discontinue employee departure announcements. I speculate this is to avoid causing a panic and creating a mass exodus situation (which i personally believe is already in progress).

    10. Market forces appear to be destroying the company's niche. Microsoft no longer appears to be interested in a middle tier professional services type of company, instead preferring a low cost/high value offering (eg TCS) or a high cost/high quality offering (Big 5). This middle tier approach means that isoftstone has a mixed resource pool of really high quality talent that is under paid and really lousy talent that is over paid.

    11. Honestly i think isoftstone is a sinking ship. I'll be shocked if they're still a company in 6 months.

    Advice to Senior Management1. Figure out a simple go to market strategy you can communicate to your employees without confusing them. Must of your employees believe that your ambiguity is intentional to mask the fact your plan sucks. Progress toward the plan should be frequently communicated to employees to eliminate a sense of imminent doom.

    2. Stop the turnover. Employees are the source of your revenue stream and with their constant departure it's generating massive costs to the company. Stop the turnover problem in three simple steps:
                   1 - Pay everybody fair market value and improve benefits.
                   2 - Delegate responsibility to senior leadership so they have the power to make
                        impactful change. The steve jobs model clearly isn't working.here.
                   3 - Management 101 lesson, use 1:1 with your directs to ensure that the new
                        management model is cascading down the appropriate channels.

    3. Your employees are technology professionals, give them the tools that enable them to be successfull. The hardware you issue your employees is a joke (so is your IT department).

    4. There is too much waste in your corporate structure. There is no need to for salesforce and full time IT department at such a small company. Better sales incentives for delivery staff, Office 365 and a bi-annual laptop stipend could save you all a fortune in unnecessary costs and make your workforce happy for a change. (see point 2 above)

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good experience

    Senior Web Developer (Current Employee)
    Bothell, WA

    Prosi really like the work environments and gathering parties

    Consthere is no cons so far

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fun and exciting

    QA Tec II (Former Employee)
    Kirkland, WA

    ProsI was put in positions that I could learn and grow as a leader

    ConsDidn't prepare for the future very well

    Advice to Senior ManagementDon't wait for things to happen create it

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at iSoftStone reviews and ratings — including employee satisfaction and approval rating for iSoftStone CEO Tianwen (T. W.) Liu. All 30 reviews posted anonymously by iSoftStone employees.