iiNet Reviews

Updated August 19, 2015
48 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
iiNet CEO Michael Malone
Michael Malone
4 Ratings

48 Employee Reviews

Sort: Popular Rating Date
  1. Better than most

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The network and application development teams are of a good quality. It's about as nerdy as you'd expect.

    Cons

    The salary was quite low compared to what I've had elsewhere.

    Advice to Management

    Keep it up.


  2. Great environment, inconsistent managerial team.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Subiaco (Australia)
    Former Employee - Customer Service Representative in Subiaco (Australia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at iiNet full-time (Less than a year)

    Pros

    Everyone's iinet experience is slightly different. For me I don't know if I was merely lucky or somehow did certain things to avoid conflict but I never really had any problems. My pros would be: Positive comfortable work environment Friendly atmosphere Great company events Reasonable expections of emplotee Decent but monetarily average bonus system Advice for future applicants for iinet: If you can put up with the $40 pa salary, job stress and implied employee disposability, iinet is a great place to work at. As long as you keep your head down, do your work to the best of your ability, show up on time and avoid sick days, you will have a similar experience to mine - which over all I would classify as positive.

    Cons

    Although I never had any negative experiences, I found the managerial system was often employed a philosophically flawed and unfair bias to those who did not "fit in". This is a hard thing to explain because everyone's a bit nerdy and quirky and for the most part iinet has a huge range of different people accoss gender, ethnicity and even disability, the largest I've ever witnessed in my working history, but there was several times I observed unfair singling out of other employees, unfortunately if you are unlucky enough to put a thorn in one of the managers foot with a simple mistake or the way you behave, simply because the manager woke up on the wrong side of the bed, you may be made to feel at uneasy and may find your workload increasing and more than average pressure applied. Pay could be better for stress involved but I was happy enough with it as I felt the benefits far outweighed the negatives.

    Advice to Management

    Management needs to care more about employee mental health. Iinet has a pathetic solution, a free councilling service and occasionally speaking with a superior should you express stress, while these conversations are mentally therapeutic, actions speak louder than words. We are made to feel the work we do is never enough, most employees really want two love the company but we are made to feel disposable. This combined with the mediocre wage is why the company has such a high turnover rate.


  3. Think twice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at iiNet full-time

    Pros

    Fun and vibrant working enviroment.

    Cons

    Unorganised KPI sytem with too much room for error. Poor HR support.

    Advice to Management

    Hire more HR relevent people to support the ever growing staff of your company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cannington (Australia)
    Current Employee - Anonymous Employee in Cannington (Australia)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at iiNet full-time (Less than a year)

    Pros

    A few friendly managers. Work from home if you do get.

    Cons

    your job is always at risk. A single email from customer or call can risk your job. HR and management only care about stats and you are just a number. probably the lowest paying in the industry. You have more hats to wear on ur jobscope but the pay you get for it is miserable. Its not about what you know to progress but more like who you know.

    Advice to Management

    Treat employees better and not just as a stat. Its financially sound to pay well to experienced staff than to train 20-30 new staffs and only 5-6 remaining after the first few weeks of call taking.


  6. one of the best places i have worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Auckland (New Zealand)
    Current Employee - Customer Service Representative in Auckland (New Zealand)
    Recommends
    Positive Outlook

    I have been working at iiNet full-time (Less than a year)

    Pros

    Good staff at all levels competitive salary actually get rewarded for meting high KPI's active career path help

    Cons

    not enough people on phones atm

    Advice to Management

    you need more customer service staff to bring the call ques in line and ease the ppresure of your current staff


  7. Helpful (1)

    Customer service representitives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good work enviroment with some capable people

    Cons

    Company is too focused on stats and NPS and KPIs And not focused on the well being of staff at all

    Advice to Management

    Train your staff better and pay your staff better as well!


  8. Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Adelaide (Australia)
    Former Employee - Programmer in Adelaide (Australia)
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good culture in the Adelaide Office

    Cons

    Company staff turnover was starting to climb when I left and we didn't hire good quality replacements fast enough


  9. Helpful (2)

    Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Perth, Western Australia (Australia)
    Former Employee - Programmer in Perth, Western Australia (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iiNet full-time (More than 5 years)

    Pros

    If you're lucky to find a good team, you will have a great time. If you're a junior developer, you will learn a lot, but in my experience listening to the other people there on best practices, or the way to get things done, is a bad idea. Go out and research for yourself.

    Cons

    Left on my own terms, and these points are what I feel after working somewhere that is completely opposite. iiNet not a software engineering focused company, so don't expect much as far as allocating enough people to do the job right. Some projects are staffed excessively because another department "pays" for the positions, while others are massively understaffed because there's no clear owner for a system. Work/Life balance is non-existent, and even in non-operations teams you will find pressure to work late nights and weekends to meet unrealistic release deadlines which were set before the project was even scoped. Salary is abysmally low, and tends to remain at least 10-20% below the average for the city, and about 30-60% below what you'd get working somewhere like Google Sydney. The salary ranges between junior and senior developers are *massive* in an industry where those gaps are becoming smaller, and smaller by the day.

    Advice to Management

    Decide what you want the company to be. You're not an engineering company, so don't pretend to be. You actually need to have some experienced engineers to be that kind of company.


  10. Warning! - Worst Company Ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Former Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iiNet full-time (More than 3 years)

    Pros

    In my opinion, there are none.

    Cons

    I worked for iiNet (Perth) for 3 years. They are unethical in their business practices, and what they are doing to their staff. Everything is monitored and designed to turn a human literally into a machine. There is no humanity left in this company they do not care one bit about the people (customers or staff). They use intimidation and manipulation to get what they want. To me this is modern day slavery. Stay clear of these people if you want to keep your sanity and soul intact. I learned this the hard way, these people are tyrants.

    Advice to Management

    One other reviewer on here said it well. Your staff members hate you for a reason. You already have enough feedback from staff to do better, but you don't care about anything but profits.


  11. Helpful (2)

    Waste of time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Adelaide (Australia)
    Former Employee - Customer Service Representative in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iiNet full-time (More than 3 years)

    Pros

    Company provided monthly allowance for services. Monthly bonus incentives.

    Cons

    Terrible management. Highly stressful. Not worth the pay they give you when you consider the stress involved. Your starting wage is about 38-39k per year, but if feels like you should be getting paid 50-60k for your efforts. I left IInet after 4 years. I found the work environment just kept getting worse every year. The biggest issue is the lack of on going training provided to staff. I waited 2 years to be trained in some programs that were commonly used in my role. There is always some kind of new process or promotion you need to familiarize yourself with. Seniors are to focused on talking to each other socially instead of monitoring their area. In the situation when a customer calls and they have an issue that you cannot resolve, and the customer asks you to speak a manager. Managers will decline to take the escalation from you from time to time. Leaving you stuck with an angry customer, that you can't help. There's nothing worse. There is not many spots for advancement in the company. You'll find that the promotions are statistic based and not skill based. So there a lot of people who have been promoted because they're never sick and not because they're the most qualified.

    Advice to Management

    Listen to your front line staff more, not just your team leaders. Have regular on going training for all departments after their initial training to ensure they are familiar with all processes. Increase base salary to 50k per year.



Showing 48 of 49 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.