iiNet Reviews

Updated June 26, 2015
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2.9
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iiNet CEO Michael Malone
Michael Malone
2 Ratings

42 Employee Reviews

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  1. Better than most

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iiNet

    Pros

    The network and application development teams are of a good quality. It's about as nerdy as you'd expect.

    Cons

    The salary was quite low compared to what I've had elsewhere.

    Advice to Management

    Keep it up.


  2. Customer service representitives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iiNet

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good work enviroment with some capable people

    Cons

    Company is too focused on stats and NPS and KPIs
    And not focused on the well being of staff at all

    Advice to Management

    Train your staff better and pay your staff better as well!


  3. Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Adelaide (Australia)
    Former Employee - Programmer in Adelaide (Australia)

    I worked at iiNet

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good culture in the Adelaide Office

    Cons

    Company staff turnover was starting to climb when I left and we didn't hire good quality replacements fast enough


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Perth, Western Australia (Australia)
    Former Employee - Programmer in Perth, Western Australia (Australia)

    I worked at iiNet full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you're lucky to find a good team, you will have a great time. If you're a junior developer, you will learn a lot, but in my experience listening to the other people there on best practices, or the way to get things done, is a bad idea. Go out and research for yourself.

    Cons

    Left on my own terms, and these points are what I feel after working somewhere that is completely opposite.

    iiNet not a software engineering focused company, so don't expect much as far as allocating enough people to do the job right. Some projects are staffed excessively because another department "pays" for the positions, while others are massively understaffed because there's no clear owner for a system.

    Work/Life balance is non-existent, and even in non-operations teams you will find pressure to work late nights and weekends to meet unrealistic release deadlines which were set before the project was even scoped.

    Salary is abysmally low, and tends to remain at least 10-20% below the average for the city, and about 30-60% below what you'd get working somewhere like Google Sydney. The salary ranges between junior and senior developers are *massive* in an industry where those gaps are becoming smaller, and smaller by the day.

    Advice to Management

    Decide what you want the company to be. You're not an engineering company, so don't pretend to be. You actually need to have some experienced engineers to be that kind of company.


  6. great people,

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iiNet full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    people are great, become real friends

    Cons

    while the culture is great, there is an overall lack of professionalism

    Advice to Management

    develop staff


  7. Helpful (1)

    An okay first job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Former Employee - Customer Service Representative in Perth, Western Australia (Australia)

    I worked at iiNet full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    National & International travel opportunities for those that perform well.
    Bonus program up to $600/mo is (depending on team/department) easily achievable if you do your job properly.
    Staff drinks are on regularly, company definitely celebrates their wins well.
    MM (former CEO) is super approachable.

    Cons

    You're micromanaged like CRAZY.
    A customers view on the company, not you, affects your bonus severely.
    The pay is way too low.
    The "career opportunities" they brag about are non-existent.
    Resourcing is horrible. Understaffed call centres = customers waiting for hours and subsequently abusive.

    Advice to Management

    Invest in your staff and you'll see your turnover rate decrease. I'd still be there if it weren't for the horrible salary.


  8. It is a good place to start with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist
    Current Employee - Technical Specialist

    I have been working at iiNet full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Large technical team
    Expose to diversified technologies.

    Cons

    Project can be driven by politics from time to time.
    No clear communication of long term goals.


  9. Interesting projects, fun work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iiNet

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Challenging work / deadlines, good for building experience.

    Cons

    Lower rates of pay than enterprise/other big telcos.

    Advice to Management

    Bring back regular end of week drinks


  10. Good place to start a tech career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney (Australia)
    Former Employee - Customer Service Representative in Sydney (Australia)

    I worked at iiNet full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team, incentives to do well, social gatherings and at the forefront of technology

    Cons

    Can feel like you are being treated like a minor at times. Micro management feelings can occur


  11. Helpful (1)

    The small ISP that continues to have a backyard business mentality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iiNet full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lack of operational and engineering standards, processes and policies mean you can get away with almost anything.
    Free fruit.

    Cons

    Pays at the bottom end of the ISP/telco employers.
    Has no concept of operational excellence.
    Has no concept of "engineering".
    Organizationally refuses to improve and learn from failures.
    Does not support engineers' initiative for improvement.
    Unclear corporate and technology strategies.
    Absentee management.

    Advice to Management

    Respect your talented engineers.
    Take operations seriously.



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