iomart

  www.iomart.com
  www.iomart.com

iomart Reviews

Updated November 17, 2014
Updated November 17, 2014
10 Reviews
2.5
10 Reviews
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iomart CEO Angus MacSween
Angus MacSween
9 Ratings

Employee Reviews

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  1.  

    Good company, unique culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I have been working at iomart full-time (more than 5 years)

    Pros

    In my position the ability to work autonomously and arrange day is a huge plus. It's a growing company and the people certainly make the workplace. iomart has a very unique culture and once employees 'bed in' they don't leave. There are lots of opportunities for growth in your career and they are supportive for gaining qualifications relevant to your job.
    The Exec team provide free tea/coffee/juices/milk plus a breakfast roll on a Friday and once a month they buy lunch for every employee.

    Cons

    Communication could be more effective across the board and quicker reactions to decisions would be a step in the right direction

    Advice to ManagementAdvice

    Communicate with everyone a little bit more.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Technician
    Current Employee - Support Technician

    I have been working at iomart full-time (more than an year)

    Pros

    Some good people on the team. Exposure to lots of technologies and companies. "Impressive" name for the CV. Occasionally longish time off between shifts (4 days max).

    Cons

    There is zero training or support. Procedures are unclear or nonexistent and change from one moment to the next and depending on who you're talking to.

    Company practices, culture and "incentive" reports promote lying and blame shifting. Management are always looking for someone to blame, there is never any positive feedback only negative. You won't be congratulated on hard work or for doing anything well but you will definitely be made aware of any slight mistake, and again, as procedures are unclear and change depending on who you speak to, you can be told off by one manager for doing one thing, and then told off by another manager for doing the other.

    Long hours and random and changeable shifts mean that you're always tired and there's no chance of a routine, it's very difficult to plan ahead, and it's incredibly detrimental to health.

    There is zero care and zero benefits, you get what you're paid, and you have to fight for every extra that you're owed. Extra pay is not given for extra time or awkward shifts like the Christmas night shift.

    Advice to ManagementAdvice

    Care more about your tech support team. Listen to their feedback instead of giving excuses about why things are the way they are. The unofficial company motto is "welcome to iomart" which is voiced by everyone including managers as a response to any complaint or shocked exclamation about the poor conditions and lack of training and support. This shouldn't be the case. Don't just accept that things are terrible and could and should be improved, actually do something about it. Care more about your employees, do more for them and they will do more for you. Don't be looking for someone to blame but instead focus on building a more supportive, teamwork orientated environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    This is not the company you want to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at iomart full-time

    Pros

    - a number of very talented people in the Technical side (but company has very poor retention rate)
    - opportunity to gain experience (but don't hope for any reasonable training)
    - coffee, tea and cereal provided (but they're total s about it)

    Cons

    - Lied to at interview... a very rosey picture was drawn but then even the manager admitted things are FAR from rosey!

    - Salary is pathetic and not standardised, e.g. someone who starts 2 years after you at a junior role can have a higher salary. Job promotions have no connection to salary. No shift allowance to the shift workers. Holiday allowance has been changed for the newbees or there'll be a revolt if they forced the change to the guys still around.

    - Training is an absolute joke! Management will keep telling you "if you want training for anything just ask", but they simply throw a book at you (ones left years ago by ex-employees) or they leave you in limbo with a false promise. There is a new training portal (full of mistakes in the course material) but you're given no time to train and told to study in your own time... considering how the working hours are, you're left with ZERO motivation to study at the end of each day.

    - Customers are lied to about EVERYTHING. More time is spent to figure out how to tell a customer how it's not the company's fault rather then saying a mistake happened and we're now fixing it.

    - "He who smelt it, dealt it" rule. If you discover a mistake or are handed something with mistakes from seniors or company veterans, blame is automatically assigned to you. People have received disciplinary over someone else's mistakes.

    - Working hard is rewarded with more work, complaints about pathetic mistakes like grammar and totally contradictory procedures continue to be churned out of management.

    If you work for this company, they will destroy your motivation, work ethic and ultimately your soul! EVERYONE speaks about leaving and in the last 2 years the numbers that are leaving is shaking the foundations of this company. Even then, the CEO always says "Sales [team] are the most important to him"... IT and infrastructure means nothing to this man and is currently in the brink of total failure, only held up by a handful and when they leave, this house of cards is going down!

    Advice to ManagementAdvice

    Why bother! Management don't listen and just shift responsibility (aka blame) to their underlings. Even writing this is a total waste of time!

    The only advice I can give, stop writing fake reviews! You ain't fooling anyone!

    Also, shareholders, you need to take charge of these ragdolls and get experienced IT executives to manage the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    No regard for support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iomart full-time (more than an year)

    Pros

    - Good experience available in terms of technologies.

    Cons

    - Lied to at interview.
     - Incentive is terrible and causes demoralisation.
     - No motivations bar being moaned at.
     - Only option for progression is to a senior role in what you currently do, no way to branch out.
     - No benefits at all in terms of tender, no bonuses, no praise.

    Advice to ManagementAdvice

    Consider treating underlings like they actually have a pulse instead of shift goons.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Very good - and sometimes ok - and sometimes - its just work !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer in Glasgow, Scotland (UK)
    Former Employee - Developer in Glasgow, Scotland (UK)

    I worked at iomart full-time (more than 5 years)

    Pros

    Good chance to progress - the company has grown tremendously over the years, when many other are failing. Pay rises most years and if you get involved there is opportunity to progress.

    Cons

    More communication and more team building would be good - but generally its ok.

    Advice to ManagementAdvice

    But given the massive growth - not too bad. See cons also.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    will not progress to where they want to go with current exec team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at iomart full-time (more than 5 years)

    Pros

    very flexible offerings, ability to get a decision quickly, able to pretty much sell what ever the client needs.

    Cons

    Total lack of internal communication. left hand has no idea what right hand is doing. exec team managed by woefully inept woman, who frankly gets paid purely to shout at staff/clients off. the strategy changes on a daily basis depending on what was eaten last night apparently. replace the exec team with professionals and the company is a gold mine. no share incentives in place for staff, shocking.

    Advice to ManagementAdvice

    please leave and let the board employ a professional team. current lot are amateurs

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    A race to get out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Agent in Glasgow, Scotland (UK)
    Former Employee - Support Agent in Glasgow, Scotland (UK)

    I worked at iomart full-time (less than an year)

    Pros

    Support Team generally left to work things out, work well together and generally very few issues between the team. Good people to work with. Wide skill sets and always someone you can go to for help with an issue.

    Cons

    Management don't seem to talk to one another. No organization or planning. You are expendable, sit up and shut up attitude. If you're not in there sales team, you're not worth hanging on to. Low pay, no work/life balance. Company lacks morals. Spend half your day advising customers that they can't have payments refunded. Generally no motivation to actually support the company. Hired under the impression you support a single company, find out you are supporting 5. Within 2 months they had brought in another 2 companies, within 4 months another 2 had been bought. Same support team, same size now supporting around 9 separate companies with no salary or incentice increase.

    Advice to ManagementAdvice

    Realize how good a Support Team there is in the Maryhill office. They fix the screw ups of the sales team on a daily basis. Provide incentives, try and hold on to staff rather than hiring the next cheapest option. Attempt to comply with employer law. Aim for some customer retention, take a look at the company morals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    It's just about OK - but could be much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer
    Former Employee - Systems Engineer

    I worked at iomart full-time (more than 3 years)

    Pros

    Great opportunity to work on a wide range of technologies and build experience on enterprise level equipment. If your in the correct position you can control your own work flow day-to-day, but this isn't always possible for everyone.
    External training and exams available, and as long as you can justify a business benefit you can choose a course/exam you'd like to do and the costs will be covered for you.
    Salaries can be fair (but not always).

    Cons

    Little in the way of reward or appreciation for doing a good job. You need to be able to motivate yourself and keep yourself on track. Unless you can get yourself in a position where you can control your own work flow it can be rather depressing. The mentality of people who've been there a long time can be quite demotivating.
    Lack of project management and bad communications across levels of the company can lead to greatly annoying situations which could be easily avoided.
    Watching others getting away with avoiding work with no recourse simply reinforces peoples dissatisfaction.

    Advice to ManagementAdvice

    Invest in your staff. Reward all of them (not just the beloved sales team) for keeping the company growing. The directors need to treat the managers as they want their staff to be treated. If the managers are not reviewed, rewarded and exemplified, they will not do the same to their teams. Just tell people when they do well, and then tell others! Make it worth their while to do good.

    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Report Card reads, Good, could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I have been working at iomart

    Pros

    iomart is a challenging, interesting, evolving company seeking to be the market leader for internet hosting. The people working for iomart make it a special place to work.

    Cons

    Its not a bad company to work for, all it needs to do is be more open with the people who work for them. They need to improve communication between staff and management.

    Advice to ManagementAdvice

    iomart is a machine that depends on all functions working collectively to be succesful. Oiling one part and not appreciating the other parts leads to machine failures. It is important that you demonstarte that you do appreciate the work carried out by all parts.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Dont work here unless you are not looking for a challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - NOC Technician in Glasgow, Scotland (UK)
    Former Employee - NOC Technician in Glasgow, Scotland (UK)

    I worked at iomart

    Pros

    As a company Iomart dont seam to bothered as to how well there staff perform so long as they get through a set number of mundane tasks every day. If you are willing to sit at a desk and look busy. You will get no complaints from management. No one seams to bother about how well you do your job so long as no customers send in specific complaint about you in person.

    Cons

    As a company Iomart see there staff as a disposable assete apart form maybe 20 key employess.
    Training does take place but it is a very low priority. Any who come up with ideas to improve productivity or help with training initiatives is very quickly put to the outside. There is the right way to do ajob and the Iomart way.

    Advice to ManagementAdvice

    The management seriously need to talk to there junior staff and find out how they could provide beter technical training for them. Senior management want to try and concentraight less on sales sales sales , and look at the quality of after sales they provide for their customers.

    Doesn't Recommend
    Approves of CEO

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