kgb

  www.kgb.com
  www.kgb.com

kgb Reviews

Updated November 12, 2014
Updated November 12, 2014
64 Reviews
2.8
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
kgb Chairman and CEO Robert A. Pines
Robert A. Pines
37 Ratings

Review Highlights

Pros
  • You can work from home and earn a competitive salary at the same time (Around P 2000- 10 (in 4 reviews)

  • I learned a lot of random facts and some useful tips for looking things up on line (in 3 reviews)


Cons
  • Call center leaders are completely afraid of NYC leadership (in 7 reviews)

  • Senior management does not listen to line management or staff (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company culture, set of standards and competencies, but needs to work on employee remuneration.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at kgb full-time (more than 8 years)

    Pros

    People are generally nice and warm, encourages open communication between management and subordinates.

    Cons

    Lacks activities to motivate and uplift employee morale and other rewards/compensation for excellent performance.

    Advice to ManagementAdvice

    Allot more resources for boosting employee morale and study compensation packages to be at par with leading BPO companies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bethlehem, PA
    Current Employee - Anonymous Employee in Bethlehem, PA

    I have been working at kgb full-time (more than 10 years)

    Pros

    PTO policy is very good. Benefits are expensive but mostly due to Obamacare. The people we work with daily (non-management) are great. Everyone is willing to jump in and help if there is a need regardless of who's job it is.

    Cons

    Building condition is sub-par. Salaries are not to par as annual increases are less than the annual increase in the cost of living. HR treats us like we are in adult daycare. Communication on things that directly impact the employees is horrible. There is no opportunities for employee growth. Work-life balance is not cared about. Feeling is that the company is trying to make working conditions so bad that employees quit so they don't have to pay any severance. There is a concern with the future of our care business as we only see any new business out of 1 or 2 sales people.

    Advice to ManagementAdvice

    Address the Cons listed above and consider how you can make this place a better place to work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Always willing to have you do and learn more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at kgb full-time (more than 5 years)

    Pros

    The leadership is willing to take risks and enter new markets.
    There is a strong pay for performance culture with merit based pay increases and a quarterly bonus system which right for the changing goals of company.
    Very international and hard to find a job that will not be supporting teams in another country.
    The leadership is a mix of long term people and new people which gives a nice diversity.
    Very smart people trying to solve customer and client problems.

    Cons

    Planning is not always done in detail which can be frustrating.
    When always looking to solve problems this means always looking to find problems. That can sometimes become a negative if you become depressed about not celebrating the success.

    Advice to ManagementAdvice

    Thank people more.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Toughest Company You'll Ever Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at kgb

    Pros

    kgb will challenge you at every turn. They constantly strive to be better, stronger, and faster. If you're up for it, you'll love it. If you're looking for a passive place to ride out your career (not that there is anything wrong with that), this probably isn't the best place for you.

    Cons

    They're so focused on continuous improvement that they tend to be a little tough on themselves, in my opinion. There are lots of opportunities to celebrate more, but at times they focus on what else they could have achieved in the time alotted.

    Advice to ManagementAdvice

    Smile...you deserve it.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A solid and progressive company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at kgb

    Pros

    My experience with KGB was positive. It is a fast growing and dynamic company.

    Cons

    High turnover in customer service department.

    Advice to ManagementAdvice

    Experiment with was to reduce turnover.

  7. 1 person found this helpful  

    Read This Before Deciding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at kgb full-time

    Pros

    There are some good people who work here and great exposure to different places around the world in this very global company.

    Cons

    How I wish I had checked Glassdoor before accepting a position here! However, I was convinced the local office, at least, would be great. This place has one of the worst cultures I have ever experienced - and I have been around.

    Let me tell you about the place using the exact words of the Chief People Officer in a presentation. He described the kgb culture as a) Direct, b) Controlled Chaos, c) Impatient, and d) Pessimistic. To illustrate that last point, he picked up an open bottle of juice and said, "not only is this half-empty, but it is dirty and not what I wanted" and slammed it down. Little did I know, he was being kind.

    I have steered many associates away from this place and am telling you now, save yourself the trauma.

    Advice to ManagementAdvice

    People are not interchangeable resources--they are human beings. But seriously, nothing will change until you remove the sociopath from the head office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Fast pace, constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bethlehem, PA
    Former Employee - Anonymous Employee in Bethlehem, PA

    I worked at kgb full-time (more than 3 years)

    Pros

    It can be exciting how quickly things happen, fair wages & benefits packages, likable coworkers. I had fun working here, and you can see that lower management tries with what they have to work with.

    Cons

    High pressure to perform to unrealistic deadlines, overtime is the norm. Constant change is intolerable to some, unsettling to most. High turn over - a lot of internal expertise is lost through employee attrition. Some of the executives believe yelling at people is an effective motivator.

    Advice to ManagementAdvice

    Communication needs improvement. Lack of formal/official communication leads to gossip and information that be confidential becomes common knowledge.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    steady paycheck not much else to offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Care Representative in McClellanville, SC
    Former Employee - Wireless Care Representative in McClellanville, SC

    I worked at kgb full-time (less than an year)

    Pros

    paid on time, gatherings events, pay was ok, great people to meet, good training and easy job, little edu to ge the job

    Cons

    breaks can be altered due to calls, no vacation time, underqualified people for all positions, and not much room for advancement, would recommend if u r desperate

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It's a pretty pleasant atmosphere with a couple of perks like dinners and parties and benefits.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at kgb

    Pros

    Promotions are based on your productivity not seniority. The job does come with a benefit package and vacation time and they are pretty good at putting up different job bids so you can attempt to get a better schedule!

    Cons

    Management sucks and feel they know everything and are not open to suggestions when they are just like everyone else.

    Advice to ManagementAdvice

    Listen to some of your employers and different suggestions they may have, even if you don't listen to all, at least the ones you know have a good education.

  11. 1 person found this helpful  

    Senior Management has complete lack of people skills!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at kgb full-time (more than an year)

    Pros

    They pay you a salary and benefits while you are there

    Cons

    CEO is out there, disengaged, lack of social skills. COO screams at her staff, yes really screams. Call center leaders are completely afraid of NYC leadership. No engagement whatsoever with the employees. Everyone is afraid of losing their job. Very strange environment.

    Advice to ManagementAdvice

    Bring in new management to run the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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