36% of the CEO
Robert A. Pines
I worked at kgb full-time for more than a year
Pros – Excellent medical benefits that's it
Cons – Horrible turnover rate and work conditions
Advice to Senior Management – Figure out how to retain quality employees without stressing them out
2013-08-06 16:39 PDT
I worked at kgb full-time for less than a year
Pros – Lots of room for improvement as a company. Good people and co-workers. Very skilled staff. Good line managers trying to do the right thing. Learned a lot in a short time.
Cons – Senior management does not listen to line management or staff. Senior management always pushes for more work. No real growth opportunities. Nature of work does not allow for good work/life balance. Good ideas are squandered for ad-hoc changes without any real thought.
Advice to Senior Management – Listen to the expertise of your staff. Be in tune with the realities of the staff. Improve the work life balance of staff.
2013-10-21 16:50 PDT
I have been working at kgb
Pros – they offer benefits, but you pay
Cons – very political environment. management is not open to suggestions and even enjoys firing employees.
2013-10-15 21:12 PDT
I worked at kgb full-time for less than a year
Pros – One pro is that you might get lucky and meet a like minded person who also feels that this place is awful, and you will make a good friend. Also Chik-Fil-A comes every Friday and sells food in the break room downstairs.
Cons – Where to start... I'll address the word "disgusting" in my review title. The place looks like it's had the same carpeting for about 25 years. There are gigantic, nasty stains EVERYWHERE. Also there is paint peeling off the walls in some areas of the building. I saw another review that said "bring Lysol" with you to work, that's actually not a bad idea.
On to work equipment. Every single desk chair in the place is broken in some way, shape or form, that is no exaggeration. If you are a tall person, good luck, because you might get stuck with a chair that is about 10 inches off the ground. The backs of the chairs just fly backwards, there is no back support at all. The computers are very outdated also. The computer that I had in the training classroom sounded like it was going to blow up at any moment.
The training itself. All trainers at this place are different of course and will have different teaching styles. The trainer I had was a nice person, but I feel as though he was trying too hard to be a nice guy and not actually focus on teaching. He made friends with several guys in the class and in the middle of class, they would just start talking about random things, (some subjects very inappropriate at that). Everyone else in the class would just be sitting there like, "What are we doing?" A lot of the "teaching" was the trainer just reading boring statements verbatim from PDFs that we would follow along with. You must pass a test every two weeks. The test will be on what you "learned". You get two chances to pass, if you fail a 2nd time, they fire you. After every test we took, the average was about half the class failing on the first try. Not everyone is just an idiot, it was the training being completely subpar, that's why people were failing. We are not allowed to take any notes home and study, (per Verizon rules).
Also, they promised a $150 gas subsidy to us because we would be "work at home" agents. They did not tell us that it would be split up into 2 payments and that we would get $75 after passing the first two tests and $75 after passing the last test. We found that out in week 2 of training. Such wonderful news that was.
If you are training to be a Work At Home agent, keep in mind that you will be 100% responsible to purchase all of their REQUIRED equipment. They require an expensive web cam that can do a 360 degree scan of your work area at home. Why? Because you can have no open doors, no windows that are uncovered and nobody in the room with you. Also, no writing materials are allowed at your desk at all. Everything must be hard wired. Those nice wireless mice or keyboards? Nope, can't use those. If you only have a cell phone, get ready to pay another bill because you must have a home phone line to work from home.
Thinking of just working in the building? There are employees who currently work in the building, not from home, who say that some days there aren't even enough work stations to sit at! People are just standing around, waiting for a long time, unable to work! That is unacceptable! Also be prepared to use about 15 different programs for troubleshooting. Almost all of them slow and not user friendly.
Also, if you have a decent education behind you, or you have had some pretty good jobs in the past, I can tell you that this is NOT the place for you. You will want to leave after day one. The pay is BAD. It's $9 an hour for training and if you are a work from home agent, it goes to $10 once training is over. They try to lure you in with visions of "bonuses". You have to meet certain requirements on every call to get those bonuses. Good luck with that.
A lot of the people you see in this place look super depressed and like they can't stand being there. The only people who look somewhat happy, look like people who are straight out of high school and they just do not know any better. There are so many immature people there it is ridiculous. Again, if you are used to any kind of professional environment, DO NOT WORK HERE.
This was a last resort job for me and it may be for you as well. If you have ANY other options, please try those first. You will not be happy here, I assure you.
Advice to Senior Management – Please pay attention to how your trainers are teaching their classes. Also, update your equipment and get new carpeting. If you expect a lot out of your employees, actually compensate them properly.
2013-10-09 20:11 PDT
1 person found this helpful
I have been working at kgb full-time for more than a year
Pros – The only two good things that can be said of this place is that they offer you benefits and they pay above minimum wage.
Cons – The pay for tech support is lower than any other company I have come across. Be forewarned that if you work from home your base pay will always be lower than someone who works in the call center; yet both of you will take the same exact calls and have the same responsibilities.
Advice to Senior Management – It would be nice to see management's behavior reflect what can be found in the management "responsibilities" section of their own internal job postings.
No, I would not recommend this company to a friend
2013-08-27 12:00 PDT
I have been working at kgb full-time for more than 5 years
Pros – Good people, clean environment, and close to home.
Cons – Mobility; pay raises stopped; tuition reimbursement stopped;
Advice to Senior Management – Reinstate yearly pay raises relevant to COL standards.
No, I would not recommend this company to a friend
2013-07-02 14:41 PDT
I worked at kgb full-time for more than 5 years
Pros – Very fast work day - calls are fast and makes time go quickly
Good management team
Part time and full time work
Cons – Pay is very low
Benefits could be better
Call Center Closed in my city
You are graded on a lot of metrics
You can take up to 1000 calls a day
Advice to Senior Management – Just pay your employees better they might stay longer.
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-05-31 18:47 PDT
I worked at kgb as a contractor for more than 3 years
Pros – -Schedule your own shifts
-Have fun searching what people are thinking about
-If you worked from 2009 to 2011, and worked many hours, you probably received a nice "back wages" settlement.
-Some "agents" go out of their way to help you out.
Cons – -Not hiring in the USA, despite being called KGB USA.
-No chance of scheduling a shift after the influx of "independent contractors" hired out of the USA.
-Too much cleaning up work after other "agents" hired out of the country.
-No recognition for accomplishments.
-The smallest benefits, or "contests" vanished over time.
-KGB charges WAY more than what the customers deserve for their money.
-The bottom line for this company is money. We twisted questions customers asked as a way to charge them money.
I came across a few "agents" who didn't know what the acronym 'kgb' stood for. Many "agents" were completely dishonest for not completing their work.
Advice to Senior Management – Expect no advancement.
2013-06-06 21:34 PDT
I worked at kgb full-time for more than 3 years
Pros – - Opportunity for Advancement
- YOU have a good chance of getting hired
- My 2 supervisors and manager was always there for me. Always... but I always told myself if I had to switch to other supervisors teams I would quit because of the stuff I heard.
- Potlucks and cookouts at times (not much but can't complain on that one)
Cons – - They give no raises, I was there for MANY years working technical support still at the same wage... and people just coming out of training was making more than me. I brought this to one of the supervisors attention and he basically lied and said it wasn't true. They say because they have a commission that they don't give raises.
- Place is pretty dirty, I'd recommend bringing Lysol disinfectant.
- Too many to list
- I ended up resiging because I wasn't motivated at all to goto work and my attendance was slipping and couldnt get a raise for nothing
Advice to Senior Management – - Give raises , commission plans in which your attendance and quality has to be good is ok, but your not going to keep top performers.
2013-06-04 03:56 PDT
I worked at kgb as a contractor
Pros – Setting your own schedule, working as many or as few shifts as you'd like
Cons – By the time I quit working kgb, the quality of employees had gone downhill (mostly be expanding to non-English-speaking employee bases), and there were not as many available tasks due to the increase of foreign employees and the loss of quality probably drove away customers. They pay of 10c per question is absurdly low.
2013-02-21 10:06 PST
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