mindSHIFT Reviews

Updated March 18, 2015
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2.7
67 Reviews
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Mona Abutaleb
19 Ratings

Pros
  • Depending on the job and location, there can be a decent work/life balance and some jobs can be flexible (in 3 reviews)

  • There are some really great people here who know their stuff and are willing to help (in 4 reviews)

Cons
  • As others will note, benefits have been bad since Best Buy bought the company (in 8 reviews)

  • Senior Management does not listen to their employees; they really seem not to care (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Decent start to IT career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Operations Engineer
    Former Employee - Technical Operations Engineer

    I worked at mindSHIFT full-time (more than 3 years)

    Pros

    You will get thrown to the wolves. There is a lot of pressure and an equal amount of cases coming in. This is great if you are able to handle the work load and learn on your own. It will teach you to do your research and become self sufficient.

    Cons

    Bad management as they only care about number of calls taken or cases worked daily. Training is non-existent.

    Advice to ManagementAdvice

    Offer training to support staff, provide better benefits to employees, and offer a more competitive salary.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful

    Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engineer in Mendota Heights, MN
    Current Employee - Customer Engineer in Mendota Heights, MN

    I have been working at mindSHIFT full-time (more than 5 years)

    Pros

    Great Culture team, always have something lined up. Whether it is Team Day, Holiday Festivities, Pot Lucks, and food challenges.

    Cons

    No back filling of Tier 1 Support, taking jobs away from Minnesota. Thus killing the culture in that office.
    Inability to hire people
    Over worked
    Having to use metrics because they cannot manage people any other way.

    Advice to ManagementAdvice

    Need better resources to hire people, departments are depleted and over worked.

    Recommends
    Negative Outlook
    Approves of CEO
  3. This company is not somewhere you want to work... In any state

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Engineer
    Former Employee - Customer Engineer

    I worked at mindSHIFT full-time (more than 5 years)

    Pros

    They do offer a flexible work schedule

    Cons

    They have a terrible senior management team. They do not treat their employees well at all. They have a lot of turn over. They have an awful helpdesk that customers complain about all the time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Relaxed environment, great colleagues, below average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at mindSHIFT full-time (more than a year)

    Pros

    Casual attire, relaxed management team. Hires inexperienced to build them into great technicians.

    Cons

    Well below average pay. Disheveled middle management relying on passive aggressive emails. No centralized knowledge-base of client info.

    Advice to ManagementAdvice

    Consider higher wages to meet industry standards; you're never going to hire experienced technicians offering them bits and strings, and you're wasting time on newbies that don't learn as fast as they should be. Open up the ability for remote work for your technicians. Advancement is difficult, but once your experienced technicians are promoted, they're gone to better paying positions within months; these are invaluable resources that need to be treated as such. Hold more trainings during the week rather than being forced to learn a product/service in the heat of it all while working with a customer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Churn, baby, churn!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager - Meat Shield
    Former Employee - Account Manager - Meat Shield

    I worked at mindSHIFT

    Pros

    Getting to work in many different verticals and sell many different industry specific technology strategies. Many of the people in the trenches are great to work with. There are some good laughs to be had with the folks in Austin - office gags and whatnot. The sales and technology training is a large focus.

    Cons

    This company churns through clients and employees at an amazing rate. The "leadership team" is a joke. The bonus structure is based on company performance, and they use every excuse to give out as little as possible. Raises are maxed at around 5%, which only the most submissive will obtain. Clear metrics for many departments are a fantasy. Most positions don't have any advancement potential what soever. The company has an overall identity crisis due to the number of acquisitions - I've counted 5 different companies hands on some client contracts. Expenses are completely unreasonable. Depending on the position, you can be given lots of responsibility, but zero authority to do anything about any problems that arise.

    Advice to ManagementAdvice

    Listen to your own all-hands-on calls. You know the churn rate is high, so why not do more than split the bonus payment to twice a year? Maybe you all could actually incentivize people to stay with real raises and career advancement? Try not to get sold by RICOH; the clients don't like the change.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. General Operating Conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at mindSHIFT

    Pros

    Fast paced, intelligent co-workers. Local management caring of employees but care doesn't translate to appropriate salaries.
    Can be viewed as a solid OJT opportunity for the short term.

    Cons

    Management understands only the numbers with no clue as to what it takes to provide great customer service. Process seems more important than outcome, driving away clients as they recognize sales promises cannot be met by overworked staff. As usual, sales folks are rewarded amply while those actually providing client services are outnumbered by both clients and administrative personnel. One field engineer supports between eight to fifteen clients while answering to up to five or more management groups.

    Advice to ManagementAdvice

    Reduce administrative overhead applying cost savings to add qualified feet on the street.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Customer Support II in Sterling, VA
    Current Employee - Technical Customer Support II in Sterling, VA

    I have been working at mindSHIFT full-time (more than a year)

    Pros

    Relaxed work environment, benefits, good opportunities for advancement

    Cons

    A lot of turning gears, typical bureaucracy, pay is not quite up to pay for industry

    Recommends
    Positive Outlook
  9. 1 person found this helpful

    Help-Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care
    Current Employee - Customer Care

    I have been working at mindSHIFT

    Pros

    Great experience and learning opportunities. As an Entry Level tech the work life balance is good with standard holiday and average health insurance and benefits.

    Cons

    They care more about numbers that customer service.

    Neutral Outlook
    Disapproves of CEO
  10. Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in New York, NY
    Current Employee - Engineer in New York, NY

    I have been working at mindSHIFT full-time (more than 8 years)

    Pros

    Ability to touch/gain experience with multiple technologies
    tons of overtime if you want the extra $$$$$
    multiple shifts so anyone will find someplace to work.

    Cons

    Work life Balance (doesn't exist)
    Favoritism - Certain people can get away with anything
    Promotions - aren't always based on skill or merit.
    Healthcare Benefits aren't all that good.
    Too much in fighting between different teams.
    A lot of oblivious people working in multiple stages of the organization

    Advice to ManagementAdvice

    There are far too many people whose job it is to just be a body. They hold meetings where nothing gets done. Start by getting rid of people who don't really have a function and aren't affective. Then move on to deal with your in fighting where teams are spending more time trying to bury each other than working together for the greater good.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. How I see it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at mindSHIFT

    Pros

    Flexible
    Pay
    Exposure to many technologies
    The rank and file are good people, mostly.

    Cons

    -Negative environment
    -Upper management lives in a dreamland, disconnected from what's actually happening and will make excuses for the innumerable problems.
    -Poor work-life balance. Dangerous culture of overworking.
    -Disorganized and no clear processes across most of company.
    -Call Center management is just... awful. Speed and metrics valued exclusively over customer experience. Customers are not blind to this. Criminally understaffed, but the metrics are "good" so this won't change.
    Metrics are based off an arbitrary baseline with no bearing on reality for this type of work where time to resolve is different between each individual issue. If there can be hundreds of cases just sitting, not being worked on, but the metrics are still positive, then those metrics are absolutely worthless to you.

    Advice to ManagementAdvice

    We're not selling people cable TV service.... fix your call center.
    Keep metrics, but base them in reality and move them from the foreground to the background.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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