nTelos

www.ntelos.com

nTelos Reviews

Updated January 7, 2015
Updated January 7, 2015
45 Reviews
3.3
45 Reviews
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nTelos CEO and Director James A. (Jim) Hyde
James A. (Jim) Hyde
21 Ratings

Employee Reviews

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  1.  

    Great pay-No direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at nTelos full-time (more than an year)

    Pros

    Made 40K while in college and the people are nice to be around for 40 hours per week

    Cons

    Upper Management has no direction for the company. Lack of upward job growth. Can feel like I am working for high schoolers at times. Wearing a uniform each day makes me feel like management wants too much control over things that don't matter.

    Advice to ManagementAdvice

    Be more involved with daily operations and show an interest in the direction of your company. nTelos doesn't seem to be breaking any industry barriers. In fact, we are behind on a lot of the industry standards.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader in Clarksburg, WV
    Current Employee - Sales Leader in Clarksburg, WV

    I have been working at nTelos full-time (more than 5 years)

    Pros

    Family like environment, competitve pay, great employee phone perks

    Cons

    Not alot of training or guidance but this company has treated me great

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Rewarding, smaller company with competitive pay and training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Newport News, VA
    Former Employee - Store Manager in Newport News, VA

    I worked at nTelos full-time (more than an year)

    Pros

    training, small business feel and pay was competitive. Great company that take what their employees have to say seriously.

    Cons

    I didn't experience any, if your willing to put in the work theres opportunity to move up and build a career

    Recommends
    Positive Outlook
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  5.  

    nTelos

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at nTelos

    Pros

    Easy, Good Money, quick, can be busy

    Cons

    Wont get a raise, cap hourly is very low

    Advice to ManagementAdvice

    Managment is great

  6. 1 person found this helpful  

    not what it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Waynesboro, VA
    Current Employee - Telesales in Waynesboro, VA

    I have been working at nTelos full-time (more than 5 years)

    Pros

    offers good benefits with a good vacation policy. love my coworkers. offers good benefits with a good vacation policy. love my coworkers.

    Cons

    bad commission structure makes it impossible to make good money anymore, middle managment does bare minimum and does not care about employees. will fired people quickly if they dont see eye to eye instead of focusing on training or imporvement. really bad work place morale. very high stress level

    Advice to ManagementAdvice

    stop pretending like there are no issues. expect people to have bad months and work with them to get back to where they can be. acknowledge the morale and how unhappy people are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A very tech driven company, with many truly good people working for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at nTelos

    Pros

    The small family feel to the company is the best part about working for nTelos. There are some great people working there. It is a very tech-centric company, so it's a fantastic place to stretch your skillset if you're an IT pro, and even if you're not. You will definitely learn a lot a nTelos.

    Cons

    Some of the management (not all) is very much like a popularity contest or a clique. There are certainly members of management who are there simply because of who they know, rather than based on merit or qualifications. That becomes amplified at such a small business, because everyone knows who these people are. Look out for those people, because they're ruthless.

    Still, there are plenty of good managers there, and plenty who have earned their place in the org.

    The single biggest con however, is that there isn't much room for movement in a company this size. You will encounter a glass ceiling - people in vertical positions aren't leaving and you're not getting promoted. It is the nature of the beast in this size organization, so be prepared for that if you accept a position. It may take YEARS longer than it would at a larger company to get a promotion.

    Advice to ManagementAdvice

    Even in a down economy, talented people have choices, and nTelos isn't the type of place who can compete financially with other similar organizations. Be careful not to run your talent off with witch hunts, or bizarre policy, or with those managers who are part of a clique. If you have the talented people, keep them happy.

    Figure out a way to reward your talent when you can't promote them. Figure out a way to promote them when the opportunity arises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Average at best

    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative

    I have been working at nTelos full-time (more than 5 years)

    Pros

    + decent pay
    + benefits
    + opportunity to interact with management

    Cons

    + decrease in commission over time I was there
    + increased restriction on calls (scripting)

    Advice to ManagementAdvice

    Give the team members guidance, but not a script. Let them be personable and create connections without reading verbatim from a piece of paper.

  9.  

    A small corporation born with a home-town field slowly migrating towards a more brand-centric entity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager in Charlottesville, VA
    Former Employee - Retail Sales Manager in Charlottesville, VA

    I worked at nTelos full-time (more than 5 years)

    Pros

    It size allows for more contact between middle and upper level management

    Cons

    Sometimes lack in communication between departments despite its size

    Advice to ManagementAdvice

    More hands-on approach to mid and upper level management with its frontline employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Struggling company trying to make it....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager
    Former Employee - Retail Sales Manager

    I worked at nTelos full-time (more than an year)

    Pros

    Great challenge for a sales person. Not many phones to learn about. Cheap plan rates

    Cons

    Outdated phones, 6mths-1yr behind. Don't even carry a majority of the most popular phones. Service is horrible in a lot of areas. Not 4g

    Advice to ManagementAdvice

    non

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Like a high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at nTelos

    Pros

    Good benefits and decent pay for the surrounding area

    Cons

    If you don't fit in the managements clique you will not get anywhere with this company, they do not promote based on ability and knowledge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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