optionsXpress
2.8 of 5 21 reviews
www.optionsxpress.com Chicago, IL 150 to 499 Employees

optionsXpress Reviews

Updated May 15, 2014

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2.8 21 reviews

                             

50% Approve of the CEO

optionsXpress President, CEO and Director David A. Fisher

David A. Fisher

(10 ratings)

37% of employees recommend this company to a friend
21 Employee Reviews
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    Good Work Experience

    Customer Service Representative (Former Employee)

    ProsThe people that you work with are definitely a highlight. The benefits were also great with plenty of vacation time. The company also values their employees. It is a great place for entry level workers.

    ConsLow Pay and personal growth opportunties were limited. Many people complained about not being able to move up in their careers. However, great benefits.

    Advice to Senior ManagementMore advancement opportunities

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It's just OK.

    Anonymous Employee (Current Employee)

    ProsNice people and friendly.
    Fast pace environment.
    No micro management.

    ConsCompany has no clear direction.
    Favoritism System.
    High politics.

    Advice to Senior ManagementNeed to be transparency.
    Management have no clues how to manage team.

    No, I would not recommend this company to a friend

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    OK company

    Anonymous Employee (Current Employee)

    ProsThe people employees are pretty nice.

    ConsSeems like there is little career advancement opportunities.

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    • Culture & Values
           
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    Great workplace environment and people!

    Anonymous Employee (Former Employee)

    ProsTeamwork, entrepreneurship, and hard work are valued highly. Great organizational and HR policies. Amazingly smart and friendly coworkers in every department. Wonderful continuing education and training programs.

    ConsExpectations of long working hours are one of the only downsides. Now that oX merged with Charles Schwab, might have different experience.

    Yes, I would recommend this company to a friend

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    It was ok for a first job

    Anonymous Employee (Former Employee)
    Chicago, IL

    ProsGood technology and product. The company spent time educating their clients and trying to make it a good environment for employees.

    ConsThe pay was low and they did not hire top tier employees. Because of this the turnover was very high and it was hard always working with new people.

    Advice to Senior ManagementInvest more money and time in your staff.

    No, I would not recommend this company to a friend

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    I will never recommend this company to my worst enemy such a worst company

    Anonymous Employee (Former Employee)

    ProsNo dress code, free beverages, free lunch twice a month, free birthday cakes once a month. Schwab has brought it, hope things will change but when?

    ConsThey say they don't do micro management but they are. Not all people are like that few in dev team are really good and helpful. The QA dept is the worst dept I could say VP is okay but the manager under him is too bossy, so silly they allow remote working.yearly 6 times even when you are working remotely the manager will be IMing you every 10 mins to cross check.

    Advice to Senior ManagementTreat people working under you fairly, be honest on how you treat people everyone in part of your team dont have/show partiality within your team.

    No, I would not recommend this company to a friend

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    Worked for CFO for 2 years

    Director, Finance (Former Employee)
    Chicago, IL

    ProsLots of smart people who enjoy doing their jobs. Pretty good culture. Relatively young employee base.

    ConsLacks the uniqueness the business used to have. Future autonomy with Schwab at the helm is unclear.

    No, I would not recommend this company to a friend

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    Its bad and uprofessional company unrealistic expectations

    QA Engineer (Former Employee)
    Chicago, IL

    ProsNo Dress Code,Free Soft Drink and free lunch twice a month

    ConsToo much work pressure and no support from Management.Too Much Micro management,least appreciated for any good work,for any small mistake you would be warned,No work from Home,Manager wont allow work from home even if it is a ongoing medical need.

    Advice to Senior ManagementPlease start estimating the project correctly,hire more people,i feel its only 60% staffed and everyone is overloaded and stressed(managers are not overloaded)

    No, I would not recommend this company to a friend

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    It was pretty bad.

    Account Executive (Former Employee)
    Salt Lake City, UT

    ProsNo one cared what we did so we took off as much time as we needed. We went weeks without hearing from anyone so work days were extremely short (an hour or two).

    ConsNO one cared. No support. Had to threaten with lawyers to get paid. Poorly organized company. Horribly over-valued by Charles Schwab. Upper management sold Schwab a company (optionsXpress) that was extremely misrepresented. Schwab's stock price is in part a reflection on how poor of an investment optionsXpress was.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Overall negative, though improving somewhat since the Schwab takeover.

    Trading Specialist (Current Employee)
    Chicago, IL

    ProsCharles Schwab bought optionsXpress in September 2011. This has lead to the departure of some of the upper management from optionsXpress who have been replaced by Schwab employees. The old opitonsXpress upper management was very numbers focused and did not seem to care very much about the 'little people'. Have seen some positive changes in this area since the Schwab takeover. Time will tell how much it improves. Benefits also improved with Schwab.

    ConsCan be very micromanaged and nitpicked over minor things. For example if you're on the phone with customers, your calls will be randomly reviewed. That's fine. But if the call was good, you gave the person the correct information, etc....but God forbid you didn't thank them for calling, you get dinged on your call review score. It's like you clubbed a baby fur seal or something.

    Also have some silly grade school type 'rewards' if a customer just happens to say to someone that they were pleased with how you served them on the phone. The reward is supposed to be a motivator, but it's so silly and minor, it's insulting instead.

    Advice to Senior ManagementHire more people. They run a 'lean' machine - enough people to handle things on normal days, but if it goes nuts or if more than 1 or 2 people are out for the day it can get too busy. Stop trying to turn phone people into robots with you should say this or that when you answer the phone/end the call. It's stupid.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at optionsXpress reviews and ratings — including employee satisfaction and approval rating for optionsXpress CEO David A. Fisher. All 21 reviews posted anonymously by optionsXpress employees.