rentalcars.com Reviews

Updated April 5, 2015
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3.0
19 Reviews
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Ian Brown
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Employee Reviews

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  1. Helpful (1)

    Terrible work and life balance combined with low wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Manchester, England (UK)
    Current Employee - Reservations Agent in Manchester, England (UK)

    I have been working at rentalcars.com full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People in the Call Centre are great. Good atmosphere in a multinational environment. The building is well located and pretty nice for Manchester standards. That's all.

    Cons

    You must be prepared to start work at 7:00 am one day and at 14:30 on the next. You may finish at 15:30 on Monday and at 23:00 on Tuesday. You must also work at public holidays such as Christmas, New Year or Easter. No sick pay and you will face a meeting with a manager when coming back to work after being sick. Very low wages and very hard to hit the targets for a decent bonus. Decent Internal jobs are all given to someone who has some connections inside the company unless you apply for internal crap positions like a reservation agent or confirmations you might not stand a chance. It is ok to do this jog for a few months or no more than a year but after that it becomes a nightmare.

    Advice to Management

    Go and do some research of how to motivate a team on low wages and no life balance then please let me know.

  2. Growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at rentalcars.com

    Pros

    Different departments and opportunities to progress

    Cons

    Shifts and strictly conditions for the departments working with reservations

  3. Good Opportunities but very poor salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Reservations Agent in Manchester, England (UK)
    Current Employee - Inbound Reservations Agent in Manchester, England (UK)

    I have been working at rentalcars.com (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of opportunities to start in the Labour Market and to change to different departments

    Cons

    Bonus Scheme not Transparent at all.
    1 hour Break + a 7.5 hours journey. However, you can have 45 minutes break on the first 2 hours and the 6 hours taking call after call with a 15 minute break is not sane.

    Advice to Management

    Hear employee suggestions in order to be more productive and increase sales.

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  5. Strategic partnership manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at rentalcars.com full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great colleagues, central office and company events like summer and Christmas party
    Fast growing company

    Cons

    Since are getting better since new CEO stepped in however the management needs training, very pressured environment and mangers will have a lot of attitude and hard words some times, not the work place for "sensitive" people.

    Advice to Management

    Keep on training management
    Put in place an Ombudsperson or a help line for anonymous guidance for harassments and other issues
    More vacation day, 20 a year is far too little
    Competitive salary

  6. Helpful (1)

    Not best company for work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agenti in Manchester, England (UK)
    Current Employee - Reservations Agenti in Manchester, England (UK)

    I have been working at rentalcars.com

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work not difficult to learn, nice work environment with colleagues

    Cons

    Stressfull job at the phone, company seems like not driven by professionists

    Advice to Management

    Invest in it, add all the info on the sistem

  7. Helpful (1)

    On the right road.....Long way to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at rentalcars.com full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture, great atmosphere. A little disappointed with the new "we are listening" campaign/employee survey - the questionnaire did not give much room for adding own points of view or employee suggestions. Satisfaction guaranteed with job/colleagues - but shame to see people leave after a short time. Impressed with the new COO - great communicator and very approachable. Hope that his ideas & work ethos/ethic will filter into the rest of the business.

    Cons

    Length of service means little as far as annual pay increase goes. No language bonus package for multilingual staff either. We have one of the lowest salaries for call center agents in Manchester - irrespective of a "attractive" bonus structure. Attrition is atrocious - apart from free tea & coffee and a pension scheme - there are no more "perks" to keep the call center staff in the company.

  8. Just to pay the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Manchester, England (UK)
    Former Employee - Sales Agent in Manchester, England (UK)

    I worked at rentalcars.com full-time (more than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    People: they're just great, colleagues are awesome, doesn't matter which department/floor.
    Full paid training: it´s a brainwashing actually, but easy to overcome ;-)
    Bonus are pretty good but...

    Cons

    ... but also targets are quite unrealistic, particularly in low season.
    Middle management: the worst I ever met before, at least in the whole call centre/operations/etc. Only a couple of team managers worth it.
    Salary is the lowest in the industry.
    HR policy: as the salary, just peanuts. There´re very interesting activities (parties, skiing), but at last nothing but informal dress code and free coffee.
    .

    Advice to Management

    Take care of your people, they´re your best asset. Listen to them, not only what your department managers say. Or do you believe the attrition levels are just normal?

  9. Things are looking up...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)

    I have been working at rentalcars.com full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    rentalcars.com are moving on and starting to implement a lot of changes which are beneficial to employees since the new COO arrived. Finally some healthy investments in staff including a decent pension, recognition of life events (such as birthdays, weddings, births, long service etc.), free beverages, communication improvements, throwing parties at the end of summer & Christmas and efforts to improve the working enviroment. They're continually pushing the boundaries to keep the company growing in the fashion we've seen over the years, so there are exciting times ahead! All the staff are really friendly with a great mix of cultures and nationalities and lots of social circles that you're always welcome in to. Company wide events such as runs, BMX biking, football, annual 5 a side competition and much more are all great to take part in.

    Cons

    Some salaries are not competitive, holidays lack consistency across all employees, work space is a bit blanding although a great building to work in. I believe actions are being taken to improve things with staff surveys etc.

    Advice to Management

    Keep up the constant improvement of the business and improve staff relations and enviroment and growth will continue

  10. Helpful (2)

    Bad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at rentalcars.com

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    4weeks paid training/good people

    Cons

    Night shift /manager are full of them self

    Advice to Management

    Na

  11. Who thought car hire could be so much fun?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)

    I have been working at rentalcars.com full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredible culture, everyone is made to feel welcome, so many different nationalities and cultures make it really interesting, excellent career development prospects, and a growing company that is changing all the time. It's still a work in progress but this will be one of the top places to work in the North of the UK in the near future.

    Cons

    It's only a few years since getting taken over, but progression on benefits has been pretty slow. Holiday for example has been an issue for ages when compared to other companies.

    Advice to Management

    Keep your promises and the culture the same and the success will continue. The diversity and amazing mix of people is what makes this place different from anywhere.

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