rue21

  www.rue21.com
Work in HR? Unlock Free Profile

rue21 Reviews

Updated Jul 18, 2014
All Employees Current Employees Only

2.5 231 reviews

48% Approve of the CEO

rue21 President and CEO Bob Fisch

Bob Fisch

(110 ratings)

34% of employees recommend this company to a friend

Review Highlights

Pros
  • Employee discount of 25% off merchandise and an almost monthly 50% discount weekend(in 17 reviews)

  • Easily one of the best places to learn about retail and customer service(in 13 reviews)


Cons
  • Upper management (headquarters) not in touch with what the stores really had to do in the course of one day(in 19 reviews)

  • No bonuses for assistant managers (even salaried ones)(in 15 reviews)

231 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great for your first job, provides a lot of learning and is very forgiving.

    Assistant Manager (Former Employee) Fort Worth, TX

    ProsFlexible schedule. Great co workers. Fast paced. Offers a wonderful learning curve. Develops customer service, ability to sell, multitasking, and patience. Management is willing to help you learn and gives you opportunities to better yourself.

    ConsCan be overwhelming at times. Holidays and back to school are exhausting. Be prepared for angry moms and snotty kids. Selling fragrances can be difficult and will test your patience. Upper level management can seem unfair at times.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    It's fun to say hi to coworkers...thats it

    Sales Associate (Current Employee) Boise, ID

    Proscoworkers, customer service, flexible with school schedule, 50% discounts every month plus the 25% off

    Consedge on selling fragrances, no extra holiday pay (WHAT?), disorganized management, no real benefits, they don't care about your growth

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The company is lead by an intelligent, forward thinking CEO.

    Anonymous Employee (Former Employee)

    Pros*Cutting edge
    *CEO, CFO very intelligent and move the company forward even in a tough economy.
    *Diversified sales

    Cons*Turnover in the main office as well as the field
    *Lack of concern from department supervisors for employees

    Advice to Senior ManagementMr. Fisch needs to look at the reasons for certain department's constant turnover. It is not always necessarily fault of the employee. Perhaps look at the management of the department.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Sales Associate

    Sales Associate (Former Employee) Lexington, SC

    ProsWith the exception of summers and holiday seasons, this can be a pretty relaxed place to work. They were great about working me around my school schedule.

    ConsI often struggled with the company's values given most of the men's graphic tees are now pornographic among other things.

    Advice to Senior ManagementWhen I first began working for rue 21 in 2009 it was a fun, clean company. However by the time I left I was often embarrassed to work there because of the products being sold. When I left, the men's graphic tee table was riddled with pornographic images and sexual innuendos. Once, when checking a mother and her family out at the register I had to inform her that her toddler was staring at a bare chested woman. The clothing being sold at this store is designed to fit middle and high school students (although people of all ages shop here the clothing is geared towards that age in styling and size). I was also extremely embarrassed by the "WTF (what the fragrance)" promotion where "WTF" was featured in prominent letters with "What the Fragrance" written in tiny letters below it. Such a vulgar reference was unnecessary and it was poor judgement to launch such a fragrance promotion.
    I would also like to bring to your attention the Paradox of Choice. The essence of this is when people are faced with too many choices they will usually decide against making a decision. On the other hand, when people are faced with only 3 or 4 choices they are much more likely to choose one. This is because many options fluster a person so it is ultimately easier to not make a choice. This was a constant problem when I worked at rue 21. It seemed nearly every style came in nearly every color and pattern imaginable. I believe that if you reduce the colors/patterns you offer on a particular item you will see an increase in sales. Speaking of color, the way the store is organized (by color) is very disorganized. Try keeping items of the same style together even though they are different colors. Of course this is already done on tables, but do this in walls as well. Also, when many of the walls have very similar/the same color scheme it becomes nearly impossible to keep the store organized because with everything changing on a weekly or biweekly basis there isn't enough time to learn everything's new location so items which should be kept together become separated when they are put in what seems to be the correct wall because there comes a point when walking in circles around the store looking for others like the go-back you have becomes inefficient.
    Somewhat returning to the Paradox of Choice, in general, there needs to be less merchandise in the store. Too much is being sent to the stores. As a result it becomes impossible for customers to shop because the racks and the walls are so incredibly stuffed that it is impossible to see the merchandise, and it is uncomfortable to shop. You are probably thinking that's what the back room is for. Usually, the back room was filled to the brim as well even though we were told we shouldn't have any back stock, but I am sorry to inform you that was impossible unless y'all want the merchandise on the floor. We were told, "Stack it high and let it fly!" When the DM said let it fly she thought it would sell faster. My initial interpretation was that she meant fly to the floor because that's what ultimately ended up happening because there was not enough for everything so merchandise was frequently falling on the floor.

    In a nutshell, significantly reduce the amount of merchandise in stores (probably by at least 50%), organize by style rather than color, and censor the products so the store can return to being age appropriate.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Bad retention rate, no appreciation for employees

    FT Assistant Manager (Former Employee) Fort Oglethorpe, GA

    ProsEmployee discount of 25% off merchandise and an almost monthly 50% discount weekend.

    ConsDead-end job, little ability to move up in management, poor pay rate, bad hours if you aren't a manager

    Advice to Senior ManagementCare about your employees!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    NO Work Life Balance allowed at rue21

    Store Manager (Current Employee) North Chicago, IL

    ProsGreat Discount. That's all !

    ConsNo Payroll, overwhelming Tasks, Non Supportive Field Managers. No Work/Life Balance.

    Advice to Senior ManagementNo support from Field Management, When asking for more payroll hours due to large amounts of Task, your told that " your a salaried member of management , this is why you get paid all the big money " Or " this is not a 42 hour a week job, you need to be putting in 60 hour weeks to make it happen. We are not Robots! Company sells Story's and dreams to recruit you. You need to use better grammar and speak more professional. Stop Gossiping between other stores and trying to crate animosity between other store managers. Field Management that has never worked a day in there life in a Rue store should never given the right to tell you how to run your store, unless They were promoted from store manager to Field Managers with in the brand. If hired from out sourcing, they have no clue in what there saying or doing half the time. Field Managers need to Dress the Part and Look the part of the Brand. When your CEO and VP's dress better then you, Its a Problem. Practice what your Preach.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Do you Rue? I did, unfortunately.

    Anonymous Employee (Former Employee) State College, PA

    ProsI made a few good friends and got some management experience under my belt. I also got really good at ignoring jealous, overbearing, favorites-playing members of management.

    ConsWork/life balance. Underpaid for the overwhelming workload and added pressure from other members of management. Even the discount wasn't all that great considering the clothing fell apart after one or two washes.

    Advice to Senior ManagementI think it's really cool that rue21 wants to "go green" with their Eco fragrances, but don't you guys think it'd be a little more conducive to the cause if you'd just eliminate the insane amount of paperwork you make the managers print every single day. Think of the trees you'd save by doing that instead of hocking a ten-dollar bottle of gross.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I liked this job.

    FT Assistant Manager (Current Employee)

    ProsThe people, The hours, Discount, Cute clothes

    ConsOrganization,
    Leadership,
    How late you can be there

    Advice to Senior ManagementCommunicate

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great work environment!

    Sales Associate (Former Employee) New York, NY

    ProsFriendly work place, great opportunities

    ConsNot enough hours were given, discount was pretty poor.

    Advice to Senior ManagementBetter discount and more appreciation for employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good job while in school.

    Sales Associate (Former Employee) Gurnee, IL

    ProsFlexible scheduling, room to learn new areas

    ConsInexperienced store management, should work with staff more to train

    Advice to Senior ManagementCoach and educate staff more

    Yes, I would recommend this company to a friend

Worked for rue21? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.