tw telecom

www.twtelecom.com
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tw telecom Reviews

Updated February 24, 2015
Updated February 24, 2015
141 Reviews
3.8
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
tw telecom Chairman, President, and CEO Larissa L. Herda
Larissa L. Herda
101 Ratings

Review Highlights

Pros
  • Tw provides a very good work life balance, and a plesent office culture (in 10 reviews)

  • Freedom to work from Home, Good Training, Great Work-life Balance, Good People to work with (in 5 reviews)


Cons
  • The biggest potential con of working here is the impending merger with Level 3 (in 8 reviews)

  • Bullying" type management has become prevalant, especially in operations/operations support with the apparent encouragement of upper management (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    NAM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NAM in New York, NY
    Former Employee - NAM in New York, NY

    I worked at tw telecom full-time (less than a year)

    Pros

    Small company with intimate feel

    Cons

    Not a Global company but recently acquired by Level 2 Communications

    Advice to ManagementAdvice

    Utilize your employees assets more

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at tw telecom

    Pros

    Great Manager, though it varies from office to office
    Legal Team was quick in getting contracts back
    Selling voice was a major pain, had to go through hoops and all sorts of paperwork with customers for porting
    Products are par to none

    Cons

    Territory was terrible (had one tenth of the infrastructure to sell as other markets, yet the same quota)
    Territories based on HQ, however there were little to no enterprise HQ accounts where I was
    Somewhat of a high turnover, however my management kept and fought for people who actually sell
    Recently acquired by Level3, left shortly afterwards

    Recommends
    Neutral Outlook
  3.  

    Excellent company to work. Good balance of home/work life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at tw telecom full-time

    Pros

    Excellent co-workers. True concern for customer base and ensuring customer needs are met. Good benefits with PTO and 401K.

    Cons

    Little room for advancement due to employee longevity. Mediocre health plans.

    Recommends
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at tw telecom (more than 8 years)

    Pros

    Good benefits, great training, decent management

    Cons

    Management has their favorites and if you are not one, then you can count your days

    Advice to ManagementAdvice

    Be fair to everyone

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good environment. Typical isp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Buffalo, NY
    Former Employee - Field Service Technician in Buffalo, NY

    I worked at tw telecom

    Pros

    Good hours, bonuses, vacation and pay.

    Cons

    Very low glass ceiling. No advancement.

    Recommends
    Negative Outlook
  7.  

    Local team was great, corporate was just ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive II in Nashville, TN
    Former Employee - Account Executive II in Nashville, TN

    I worked at tw telecom full-time (more than 3 years)

    Pros

    Local team from sales to operations worked hard to get the job done an keep the customer happy. Big company but still had a small company feel because you could walk down the hall and talk with a person you needed to get the task accomplished.

    Cons

    Once things left the local market, things would tend to bog down at the corporate level. Felt as if sometimes there was no sense of responsibility from corporate as they were more interested in completing a task than making sure it was done right.

    Advice to ManagementAdvice

    Keep working together at the local level to understand what is going on in each market. Get feedback and use that info to get a better sense of what the field needs to make them more successful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Summer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at tw telecom

    Pros

    This was a great summer intern program that opened up the world of telecommunications

    Cons

    There was not any cons from this company. The experience was great!

    Advice to ManagementAdvice

    This was a compensated internship which was wonderful.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Best place I'm ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Denver, CO
    Former Employee - Human Resources in Denver, CO

    I worked at tw telecom full-time (more than 5 years)

    Pros

    All cultures have their pros and cons. At tw the Leadership was very stable and very focused on their customers and employees. That is an unbeatable combination that drives collaboration, community and results.

    Cons

    Some decisions seemed "too nice" and real accountability was hard to find. But when anything started to "go south" everyone rallied together to get it done. It worked.

    Advice to ManagementAdvice

    It will be a hard act to follow...

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Good Guys Finish Last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Littleton, CO
    Former Employee - Director in Littleton, CO

    I worked at tw telecom full-time (more than 5 years)

    Pros

    Sheltered from so much of the rest of telecom madness; they had solid products, very smart sales reps, smart expansion methods, and a surprisingly unified back office for all its quirks and annoyances. Don't think we ever saw a layoff. Let the idea people do their thing in many cases, and gave them rewards. It was clear near the end though they were pulling back (the acquisition soon answered why). Love or hate it, Larissa and a stable C-team there from the beginning set a specific strategy, course and culture, again very unique in the telecom world.

    As the good times came to an end, the management did their best to take care of the employees who were being thrown into the Level 3 Colosseum, though they refused a lot of severance packages that should have been granted knowing that Level 3 was going to get rid of them one way or another, anyway.

    Cons

    Bought by a bad actor in the telecom space. Mediocre company, mediocre leadership, mediocre results, and mediocre vision. Although it won't be advertised, there were and are plenty of layoffs going on, and it will only escalate as time goes on. tw telecom had many chances to grow and advance, and their conservative approach ended up getting the best of them. There was a vision for the future that was well underway, and they let it slip away. Another result of an impatient and petulant, ignorant shareholder base and probably Board, as well. The tw employee base is already waking up to the debacle of Level 3 a mere 2 months in, and will soon find themselves very lost and abandoned.

    Advice to ManagementAdvice

    Larissa, thank you for all you did for us and for the space and our customers. I wish we had been ready to keep taking on the challenges before us, but I guess I get it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Milwaukee, WI
    Former Employee - Network Engineer in Milwaukee, WI

    I worked at tw telecom full-time (more than 10 years)

    Pros

    Very efficient Sales and Operations

    Cons

    Run a little lean in certain departments

    Advice to ManagementAdvice

    Ease up on some process changes until bugs are worked out.

    Recommends
    Neutral Outlook
    Approves of CEO

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