tw telecom

  www.twtelecom.com
  www.twtelecom.com

tw telecom Reviews

Updated October 30, 2014
Updated October 30, 2014
129 Reviews
3.7
129 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
tw telecom Chairman, President, and CEO Larissa L. Herda
Larissa L. Herda
96 Ratings

Review Highlights

Pros
  • Tw provides a very good work life balance, and a plesent office culture (in 10 reviews)

  • Personal and Professional Growth, Team Work, Employee Satisfaction, the place is a very flexible and good work environment (in 7 reviews)


Cons
  • The biggest potential con of working here is the impending merger with Level 3 (in 7 reviews)

  • Constant occurrence, multiple times though out the week NO WORK LIFE BALANCE (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Denver, CO
    Current Employee - Project Manager in Denver, CO

    I have been working at tw telecom full-time (more than 3 years)

    Pros

    It's good OK? Really good

    Cons

    It's good, really, it is

    Advice to ManagementAdvice

    Stay good and be good to the good.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Outstanding in the early years- comfortable yet challenging as time went on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at tw telecom (more than 10 years)

    Pros

    The company worked hard to create a balanced environment and recognized the value of continuous communication. The work from home program is flexible and allows for increased productivity . Definitely a collaborative atmosphere ... very few silos. The company is committed to both technical and "life" training to produce a better employee.

    Cons

    Sales focus sometime undermines the contributions of other departments. HR policies and systems can sometimes hamper the goals they are trying to promote.

    Advice to ManagementAdvice

    Remember to invite folks to tell the whole truth.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Fair, consistent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenwood Village, CO
    Current Employee - Anonymous Employee in Greenwood Village, CO

    I have been working at tw telecom full-time

    Pros

    Descent, dependable but what will happen with Level 3 buyout?

    Cons

    Lack of educational benefit plan

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    not many good things say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at tw telecom full-time (more than an year)

    Pros

    I really don't have many nice things to say other than their customer is very good. network in small compared to major competitiors and makes it difficult to compete on price for similar services. decent benefits for healthcare and 401k.

    Cons

    extremely long time to get paid on sales due to long installs of services sold. expectations of management are more focused on door to door sales rather than developing long term relationships/sales in enterprise accounts.

    Advice to ManagementAdvice

    not much to say since they have been acquired by competitor.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Great Company that empowers employee's to make a difference with their customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Orlando, FL
    Current Employee - Senior Account Executive in Orlando, FL

    I have been working at tw telecom full-time (more than 5 years)

    Pros

    Flexibility and small company attitude. Management will support employee's when it comes to making the customer's experience a positive one.

    Cons

    very complex and and vague processes. Poor communication between corporate and local market employee's. Salaries lower than industry average but the company culture makes up for that.

    Advice to ManagementAdvice

    Keep on doing a great job!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work and strong growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - COSP Specialist in Denver, CO
    Current Employee - COSP Specialist in Denver, CO

    I have been working at tw telecom full-time (less than an year)

    Pros

    Strong focus on team work
    innovating system platforms that out pace industry
    keep talent is a plus

    Cons

    to many layers of management
    need to stream line departments with better focus of inter department collaboration

    Advice to ManagementAdvice

    Leaner third level management

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Network Lab Engineer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Lab Engineer in Boulder, CO
    Current Employee - Network Lab Engineer in Boulder, CO

    I have been working at tw telecom as an intern (less than an year)

    Pros

    The culture is awesome and I have learned much being in the lab environment. I was able to play with different types of routers, switches, servers, DWDM and SyncE equipment. This was everything from setting up, power management, configuration, troubleshooting and regression testing. Having this experience compliments with my Electrical Engineering degree.

    Cons

    Not much to complain about my experience. For an intern I felt the pay way great, but no benefits. Trying to get a full time position seems to be difficult though.

  9.  

    Avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fayetteville, NC
    Former Employee - Anonymous Employee in Fayetteville, NC

    I worked at tw telecom full-time (more than 3 years)

    Pros

    The company runs thin with it's technicians. this is as good as it is bad. You will wear many hats and get your hands on a lot of different aspects to the industry. wages are good.

    Cons

    Extremely poor management. Mercenary culture, awful work to life balance.

    Advice to ManagementAdvice

    You are sunk now that L3 owns you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    TW Telecom - A Very Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AE II in Atlanta, GA
    Current Employee - AE II in Atlanta, GA

    I have been working at tw telecom full-time (less than an year)

    Pros

    Freedom to work from Home, Good Training, Great Work-life Balance, Good People to work with. Good Core Values.
    Great Commission Structure.

    Cons

    Lack of upward Mobility, some positions are dated in terms of how they function within the company. Not sure how the Level 3 merger will affect the quality of service that TW has been able to offer its customers

    Advice to ManagementAdvice

    Think outside the box a little more, be more aggressive in the market.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I absolutely love tw telecom!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at tw telecom full-time (more than 10 years)

    Pros

    tw telecom in general is closer to the customer and that sets us apart. We all have a very good work ethic and maintain our integrity. Our leadership has always been top notch and could never be replaced.

    Cons

    The Level 3 take over really needs to consider all of the worker bees. There are several that may be overlooked from tw telecom. We have a lot of valuable people that have a LOT of knowledge and can bring the business to another level. tw telecom is good at that, and notorious for success.

    Advice to ManagementAdvice

    Get to know the people you are taking on personally.

    Recommends
    Positive Outlook
    Approves of CEO

tw telecom Photos

Signage
C.O.

+ Add Photo

Work at tw telecom? Share Your Experiences

tw telecom

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.