tw telecom Reviews

Updated March 28, 2015
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Employee Reviews

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  1. Good Guys Finish Last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Littleton, CO
    Former Employee - Director in Littleton, CO

    I worked at tw telecom full-time (more than 5 years)

    Pros

    Sheltered from so much of the rest of telecom madness; they had solid products, very smart sales reps, smart expansion methods, and a surprisingly unified back office for all its quirks and annoyances. Don't think we ever saw a layoff. Let the idea people do their thing in many cases, and gave them rewards. It was clear near the end though they were pulling back (the acquisition soon answered why). Love or hate it, Larissa and a stable C-team there from the beginning set a specific strategy, course and culture, again very unique in the telecom world.

    As the good times came to an end, the management did their best to take care of the employees who were being thrown into the Level 3 Colosseum, though they refused a lot of severance packages that should have been granted knowing that Level 3 was going to get rid of them one way or another, anyway.

    Cons

    Bought by a bad actor in the telecom space. Mediocre company, mediocre leadership, mediocre results, and mediocre vision. Although it won't be advertised, there were and are plenty of layoffs going on, and it will only escalate as time goes on. tw telecom had many chances to grow and advance, and their conservative approach ended up getting the best of them. There was a vision for the future that was well underway, and they let it slip away. Another result of an impatient and petulant, ignorant shareholder base and probably Board, as well. The tw employee base is already waking up to the debacle of Level 3 a mere 2 months in, and will soon find themselves very lost and abandoned.

    Advice to ManagementAdvice

    Larissa, thank you for all you did for us and for the space and our customers. I wish we had been ready to keep taking on the challenges before us, but I guess I get it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Milwaukee, WI
    Former Employee - Network Engineer in Milwaukee, WI

    I worked at tw telecom full-time (more than 10 years)

    Pros

    Very efficient Sales and Operations

    Cons

    Run a little lean in certain departments

    Advice to ManagementAdvice

    Ease up on some process changes until bugs are worked out.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at tw telecom

    Pros

    Great processes and simple applications

    Cons

    Bought out by Level 3 and this will make them less effective.

    No opinion of CEO
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  5. Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Denver, CO
    Current Employee - Project Manager in Denver, CO

    I have been working at tw telecom full-time (more than 3 years)

    Pros

    It's good OK? Really good

    Cons

    It's good, really, it is

    Advice to ManagementAdvice

    Stay good and be good to the good.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Outstanding in the early years- comfortable yet challenging as time went on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at tw telecom (more than 10 years)

    Pros

    The company worked hard to create a balanced environment and recognized the value of continuous communication. The work from home program is flexible and allows for increased productivity . Definitely a collaborative atmosphere ... very few silos. The company is committed to both technical and "life" training to produce a better employee.

    Cons

    Sales focus sometime undermines the contributions of other departments. HR policies and systems can sometimes hamper the goals they are trying to promote.

    Advice to ManagementAdvice

    Remember to invite folks to tell the whole truth.

    Recommends
    Negative Outlook
    Approves of CEO
  7. Great place to work,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at tw telecom

    Pros

    Empowered employees, good work life balance, rarely required to work over time as long as the job is done

    Cons

    Could be more flexible with work from home and time, disconnect between units at time

    Advice to ManagementAdvice

    Put more emphasis on planning to obtain greater velocity in Development

  8. Great Company that empowers employee's to make a difference with their customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Orlando, FL
    Current Employee - Senior Account Executive in Orlando, FL

    I have been working at tw telecom full-time (more than 5 years)

    Pros

    Flexibility and small company attitude. Management will support employee's when it comes to making the customer's experience a positive one.

    Cons

    very complex and and vague processes. Poor communication between corporate and local market employee's. Salaries lower than industry average but the company culture makes up for that.

    Advice to ManagementAdvice

    Keep on doing a great job!

    Recommends
    Positive Outlook
    Approves of CEO
  9. not many good things say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at tw telecom full-time (more than a year)

    Pros

    I really don't have many nice things to say other than their customer is very good. network in small compared to major competitiors and makes it difficult to compete on price for similar services. decent benefits for healthcare and 401k.

    Cons

    extremely long time to get paid on sales due to long installs of services sold. expectations of management are more focused on door to door sales rather than developing long term relationships/sales in enterprise accounts.

    Advice to ManagementAdvice

    not much to say since they have been acquired by competitor.

    Doesn't Recommend
    No opinion of CEO
  10. Fair, consistent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenwood Village, CO
    Current Employee - Anonymous Employee in Greenwood Village, CO

    I have been working at tw telecom full-time

    Pros

    Descent, dependable but what will happen with Level 3 buyout?

    Cons

    Lack of educational benefit plan

    Recommends
    Neutral Outlook
    Approves of CEO
  11. Great place to work and strong growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - COSP Specialist in Denver, CO
    Current Employee - COSP Specialist in Denver, CO

    I have been working at tw telecom full-time (less than a year)

    Pros

    Strong focus on team work
    innovating system platforms that out pace industry
    keep talent is a plus

    Cons

    to many layers of management
    need to stream line departments with better focus of inter department collaboration

    Advice to ManagementAdvice

    Leaner third level management

    Recommends
    Positive Outlook
    Approves of CEO

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