tw telecom Reviews

Updated August 28, 2015
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150 Employee Reviews

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  1. Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and an amazing culture!!

    Cons

    None that come to mind.


  2. attorney

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at tw telecom full-time

    Pros

    Nice facilities in a great location. Salaries are on the average side (but they will try to low ball you in negotiations). Benefits were very good, but expensive.

    Cons

    Watch out for bait & switch hiring practices; people were hired to fill one position only to find that they had completely different responsibilities upon arrival. Example: hired to do corporate work but switched to sales work prior to start. Company organized along the lines of corporate fiefdoms where you "belong" to your manager & can be shifted about, traded or exchanged w/o notice or input. Employees can be hired or fired, promoted or demoted, etc. w/o any sort of accountability.

    Advice to Management

    Take a look at what your management is doing. Cut out the office politics and satrapies so that employees work for whom they are hired & are judged accordingly. The very highest levels of management seem to be disconnected from the company and its employees. The next level seems to view the company and its employees as means to further their own (rather than their company's objectives). So much potential; so much wasted effort.


  3. Great Company to Work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Caring employees and management Great company culture

    Cons

    none everything was great there

    Advice to Management

    none - wish it could have stayed that way


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  5. A great culture to be a part of

    Former Employee - Vice President In Finance
    Former Employee - Vice President In Finance

    Pros

    Terrific team spirit for all levels

    Cons

    A complex business to articulate

    Advice to Management

    None


  6. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - IT in Denver, CO
    Former Employee - Manager - IT in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at tw telecom full-time (More than 10 years)

    Pros

    Employees are empowerment by management to make decisions, Emphasis on work-life balance by executive management. The employees want to do the right thing and band together to avoid failure. CEO is honest and cares for employees. She is approachable and makes an effort to know her employees

    Cons

    Resources are single threaded in most instances to reduce cost. It is sometimes difficult to obtain resources to further specific projects since everyone is busy working on various efforts.

    Advice to Management

    There isn't anything I can think of that needs to be changed from the Corporate point of view. I believed in our mission statement and the focus for moving forward each year.


  7. NAM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NAM in New York, NY
    Former Employee - NAM in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at tw telecom full-time (Less than a year)

    Pros

    Small company with intimate feel

    Cons

    Not a Global company but recently acquired by Level 2 Communications

    Advice to Management

    Utilize your employees assets more


  8. Excellent company to work. Good balance of home/work life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at tw telecom full-time

    Pros

    Excellent co-workers. True concern for customer base and ensuring customer needs are met. Good benefits with PTO and 401K.

    Cons

    Little room for advancement due to employee longevity. Mediocre health plans.


  9. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Great Manager, though it varies from office to office Legal Team was quick in getting contracts back Selling voice was a major pain, had to go through hoops and all sorts of paperwork with customers for porting Products are par to none

    Cons

    Territory was terrible (had one tenth of the infrastructure to sell as other markets, yet the same quota) Territories based on HQ, however there were little to no enterprise HQ accounts where I was Somewhat of a high turnover, however my management kept and fought for people who actually sell Recently acquired by Level3, left shortly afterwards


  10. Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at tw telecom (More than 8 years)

    Pros

    Good benefits, great training, decent management

    Cons

    Management has their favorites and if you are not one, then you can count your days

    Advice to Management

    Be fair to everyone


  11. Good environment. Typical isp.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Buffalo, NY
    Former Employee - Field Service Technician in Buffalo, NY
    Recommends
    Negative Outlook

    Pros

    Good hours, bonuses, vacation and pay.

    Cons

    Very low glass ceiling. No advancement.



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