vCustomer Reviews

Updated May 30, 2014
Updated May 30, 2014
32 Reviews
3.5
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sanjay Kumar
18 Ratings

Employee Reviews

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  1.  

    it was great i handle customer service at target gift card

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)

    I worked at vCustomer as a contractor for less than a year

    Pros

    fun environment, friendly people, clean

    Cons

    co employees, some trainees are arrogant

    Advice to ManagementAdvice

    be sensitive to all employees

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It was nice at the very start, they have very friendly environment, approachable TLs and Managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Care Executive  in  Manila, Manila (Philippines)
    Former Employee - Senior Customer Care Executive in Manila, Manila (Philippines)

    I worked at vCustomer full-time for more than a year

    Pros

    Salary is competitive if you have Overtimes. They had great pay if you will track what you have rendered.

    Cons

    Overtimes are very tiring. My account is an online shopping account and it was very stressful specially BEr mos. You really need to work as hard as you can. There's no personal growth because I believe that politics runs in this company. One of my colleagues was promoted since he is handsome and my boss is gay and he likes him so much. Good for him that he's good looking :P office culture is somewhat good at the very start but later on you need to also get through the people. Just don't listen to hearsays. People here are like the ones on a talkshow, very funny but true. Though your not popular they will make stories so they will talk about you until you were push down thru your limit.

    Advice to ManagementAdvice

    Be realistic with your employees. They are not robots that you could just reprimanded on. Always think what employees would feel not only meeting the target with the clients. We need to rest also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    TSE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at vCustomer

    Pros

    Easy job nice environment no pressure

    Cons

    Salary was very less compared with competitors

    Advice to ManagementAdvice

    Nothing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Support Officer  in  New Delhi (India)
    Former Employee - Senior Technical Support Officer in New Delhi (India)

    I worked at vCustomer full-time for more than 3 years

    Pros

    Opportunities to learn and excel

    Cons

    Less Out of turn promotions

    Advice to ManagementAdvice

    I simply enjoyed working with VCustomer

    Recommends
    Approves of CEO
  6.  

    work culture is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer  in  Pune (India)
    Current Employee - Technical Support Engineer in Pune (India)

    I have been working at vCustomer full-time for less than a year

    Pros

    good exposure to outside world and training module is also getting better.

    Cons

    outdated technology and the equipments mostly are faulty and need immediate attention.

    Advice to ManagementAdvice

    Stop selling,its not ur cup of tea.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Engineer  in  Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)

    I worked at vCustomer full-time for less than a year

    Pros

    Good working atmosphere, Good drop/pick service

    Cons

    over all good experience , the technical training should be more in depth.

    Advice to ManagementAdvice

    more in depth training can be more helpful

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    vCustomer has the best working Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer  in  New Delhi (India)
    Former Employee - Technical Support Engineer in New Delhi (India)

    I worked at vCustomer full-time for less than a year

    Pros

    The only reason why vCustomer was better is its work culture.

    Cons

    Services aren't good enough, be it hygiene or food.

    Advice to ManagementAdvice

    You got to look into matters more rather than just taking alibi of Seniors.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    v good.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative  in  Pune (India)
    Current Employee - Customer Services Representative in Pune (India)

    I have been working at vCustomer part-time for more than 3 years

    Pros

    for me customer is god......

    Cons

    i work good customer care service (cc). one had we there in early. 6:00 am to 12:00 pm at night leave contius log in hour was total 16:20 were i take break only for 20 min. that time i achieve my goal for work hour and in all floor i was 1st in rank for working hour + good + Quality score 98%...

    Advice to ManagementAdvice

    management was good

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Vcuustomer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer  in  Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)

    I worked at vCustomer full-time for more than a year

    Pros

    Team Work was good and lot into technical

    Cons

    Sales was a cons as sales was given more importance than Resolution.

    Advice to ManagementAdvice

    Employees and Customer are always asset to the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Simply amazing and awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SDM  in  New Delhi (India)
    Former Employee - SDM in New Delhi (India)

    I worked at vCustomer full-time for more than a year

    Pros

    The organization is Employee centric and the employees are the best.

    Cons

    There are no downsides at all as the company is awesome.

    Advice to ManagementAdvice

    The upper management has the best of people who aree the expertise in their respective filds

    Recommends
    Positive Outlook
    Approves of CEO

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