vCustomer Reviews

Updated June 12, 2015
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3.3
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Recommend to a friend
Approve of CEO
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Sanjay Kumar
18 Ratings

33 Employee Reviews

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  1. Applying Review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at vCustomer full-time

    Pros

    Excellent ambiance of the company

    Cons

    low salary of the company


  2. Satisfying but highly limited one

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)

    I worked at vCustomer full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Knowledge - State of art and up-to-date devices available - If you work you shine, so scope for promotion and recognition

    Cons

    - Deviation from actual work, - Workload sometimes more hours than usual, thanksgiving, Christmas holidays are dream - As tech support personnel one is also asked to indulge in marketing of devices - Limited learning experience above which there remains no scope so climbing ladder becomes hard.

    Advice to Management

    Management is good. In area of improvement, keep programs for employees who wish to climb the ladder.


  3. It was nice at the very start, they have very friendly environment, approachable TLs and Managers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Care Executive in Manila, Manila (Philippines)
    Former Employee - Senior Customer Care Executive in Manila, Manila (Philippines)

    I worked at vCustomer full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary is competitive if you have Overtimes. They had great pay if you will track what you have rendered.

    Cons

    Overtimes are very tiring. My account is an online shopping account and it was very stressful specially BEr mos. You really need to work as hard as you can. There's no personal growth because I believe that politics runs in this company. One of my colleagues was promoted since he is handsome and my boss is gay and he likes him so much. Good for him that he's good looking :P office culture is somewhat good at the very start but later on you need to also get through the people. Just don't listen to hearsays. People here are like the ones on a talkshow, very funny but true. Though your not popular they will make stories so they will talk about you until you were push down thru your limit.

    Advice to Management

    Be realistic with your employees. They are not robots that you could just reprimanded on. Always think what employees would feel not only meeting the target with the clients. We need to rest also.


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  5. TSE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at vCustomer

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy job nice environment no pressure

    Cons

    Salary was very less compared with competitors

    Advice to Management

    Nothing


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Support Officer in New Delhi (India)
    Former Employee - Senior Technical Support Officer in New Delhi (India)

    I worked at vCustomer full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Opportunities to learn and excel

    Cons

    Less Out of turn promotions

    Advice to Management

    I simply enjoyed working with VCustomer


  7. work culture is good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Pune (India)
    Current Employee - Technical Support Engineer in Pune (India)

    I have been working at vCustomer full-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    good exposure to outside world and training module is also getting better.

    Cons

    outdated technology and the equipments mostly are faulty and need immediate attention.

    Advice to Management

    Stop selling,its not ur cup of tea.


  8. Nice experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)

    I worked at vCustomer full-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Good working atmosphere, Good drop/pick service

    Cons

    over all good experience , the technical training should be more in depth.

    Advice to Management

    more in depth training can be more helpful


  9. Helpful (1)

    vCustomer has the best working Environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in New Delhi (India)
    Former Employee - Technical Support Engineer in New Delhi (India)

    I worked at vCustomer full-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The only reason why vCustomer was better is its work culture.

    Cons

    Services aren't good enough, be it hygiene or food.

    Advice to Management

    You got to look into matters more rather than just taking alibi of Seniors.


  10. v good.......

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Pune (India)
    Current Employee - Customer Services Representative in Pune (India)

    I have been working at vCustomer part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    for me customer is god......

    Cons

    i work good customer care service (cc). one had we there in early. 6:00 am to 12:00 pm at night leave contius log in hour was total 16:20 were i take break only for 20 min. that time i achieve my goal for work hour and in all floor i was 1st in rank for working hour + good + Quality score 98%...

    Advice to Management

    management was good


  11. Vcuustomer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)

    I worked at vCustomer full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Team Work was good and lot into technical

    Cons

    Sales was a cons as sales was given more importance than Resolution.

    Advice to Management

    Employees and Customer are always asset to the company.



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