Community FAQ's

How do I sign up?

There are two ways to sign up for an account – by using your Facebook account, which we recommend so that you get the best experience on our site, or by using your email address. As a new user, you get full access to salaries, reviews, and interviews for 10 days. Hopefully that's enough time to get the information you need to make your next career decision. To get unlimited access to our content, simply post an anonymous salary, company review, or interview experience of your own. It only takes a few minutes and your posts are anonymous.

Why do I need to post to get unlimited access?

We call this our "give-to-get" model and it's our way of making sure we have enough salaries, company reviews, and interview questions to share with our community. Your posts will help someone else, and their posts will help you.

We think it seems pretty fair — it only takes a minute to post one of the following (your anonymous salary, company review, or interview experience) and you'll then get access to the millions of salaries and reviews posted by our community. Or if you're not ready to post, simply create your account without posting – you'll get full access to salaries, reviews, and interviews for 10 days. Hopefully that's enough time to get the information you need to make your next career decision.

What if I'm a student and I don't have any information to post?

If you're a current student and don't have anything to post – simply create your account using your student (.edu) email address. Those using a valid student email address will get access to everything posted by our community for 12 months.

If you've already created a Basic account but did not get 12 months of access, please send an email to with your account information. A member of our team will verify your student status and extend your account access.

What do you mean by "anonymous"?

All posts are anonymous to other users. Your email address, Facebook profile, or any other personal information (optional info such as gender, birth year, etc.) is never displayed with any of your posts. Beyond that, we also give everyone the ability to post a salary or review without providing additional information that may allow others to identify you. For example, you may post your salary without identifying your employer (and thus it will never appear on the site), and you may post a review without specifying your location or job title.

Will my Facebook friends be able to see that I'm using this site?

We realize the importance of privacy for those who might be job searching, and because of that we will never post to your Facebook wall without your permission, nor will we ever display your Facebook profile next to any of the salaries, reviews, interview questions or photos that you post on Glassdoor. We do our best to ensure that nobody can see your specific activity on Glassdoor, however Facebook's settings make it impossible to hide that you're a member. But keep in mind there are many reasons to be a Glassdoor member - for example, you could be researching salary reports for an upcoming performance review or reading our career advice blog. For more information read our Privacy Policy.

What are inside connections and how do I see mine?

Inside Connections uses your Facebook friends' network to help you uncover possible referrals inside a specific company. More than 80% of Glassdoor users report that a friend, family member, or colleague has helped their career by acting as a referral – which highlights that finding an inside connection needs to use your entire network, not just your professional network. By signing in to Glassdoor with your Facebook account or visiting the Glassdoor app on Facebook, you'll instantly be able to see who you know (and who they know) at any company.

How do you verify the information is really from employees and job candidates?

Since we're unable to fully verify the identity of an anonymous user, we require each user to certify their employee relationship to the company when they post any content. We also require all users to validate their email address before their posts are made available to the community. This verification process allows us to put measures in place to identify suspicious users and/or posts. And all of these, combined with active community moderation and our commitment to review every post, allow us to have confidence in our information.

How do I know a job posting is legitimate?

We actively monitor Glassdoor for job postings that violate our Terms of Use. If we suspect fraudulent activity, we immediately remove the job posting from Glassdoor. However, fraudulent job postings can sometimes appear and we urge to you exercise caution in your job search. (Read tips on how to recognize a suspicious posting and conduct a responsible job search).

If you see a suspicious job posting, please email: If you think you have been the victim of fraud, immediately report the fraud to your local police and contact Glassdoor. We also recommend that you file an online report with The Internet Crime Complaint Center (IC3).

How do I get a post or comment removed?

If you see a post that you feel is inconsistent with our Terms of Use or Community Guidelines (it's not enough to simply disagree, it has to have crossed a line), please let us know. Simply click the "Inappropriate?" link below the post or contact our content team explaining why you feel the review should be removed (if contacting us through the form, please provide a link to the individual review). From there a member of the Glassdoor team will look into the issue and take appropriate action.

Where do you get all this salary information?

Because we require our community to post information for a current or former employer to get unlimited access to everything posted by our community, we're able to collect salary information directly from employees. This allows us to show salaries for a specific job title at a specific company, rather than simply aggregating by job title, industry, or location. In some cases we then also supplement our employee generated content with publicly available salary information posted by the employers themselves.

How are the company ratings and CEO approval ratings calculated?

Our company and CEO approval ratings represent the average of all employee reviews posted for that company and are based on a five-point scale. For the company ratings, we display the average of all the 'overall rating' responses (5='very satisfied', 3='OK', 1='very dissatisfied'). The CEO approval rating is the percent of employees who give the CEO a rating of 4 or 5 (considered to be 'approve'), whereas the disapproval rating represents those employees who rated the CEO a 1 or 2. Neutral responses (a 3 rating) are not included in CEO approval and disapproval ratings.

How do I edit or remove my post?

To edit or remove previous posts, simply sign-in and visit the "My Account" section, which appears on the top right of the page. From there you will be able to see all of your previous posts on the Salaries, Reviews, and Interviews pages for your account.

If you would like to edit a post, click the "Edit" link next to that post, make the necessary changes, and click "Save Changes". Once your changes have been saved, your post will be marked as pending and unavailable on the site until a member of the Glassdoor team has reviewed and approved that post. If you would like to remove a post so that it is no longer available on the site, simply click "Delete" for that particular post.

Why can't I find my post on the site?

To maintain data quality and ensure each post is within our Community Guidelines, we review every post before it appears on the site. This means it may take as long as 24 hours for a member of the Glassdoor team to review and approve your post (and sometimes longer if you posted for a company that we didn't already have in our system).

If you're still not seeing your post after a few days, it may mean that your post was not approved for display on the site. This status will be reflected as "Removed" within My Account for that post. For those unapproved posts, you will be allowed to make changes to ensure it is within our Community Guidelines and/or meets our minimum word count requirements for display on the site. Any changes submitted after editing will then be re-reviewed for approval by a member of the Glassdoor team.

Why did I lose my unlimited access after signing into Facebook?

If you lost your unlimited access to salaries, reviews, and interviews after signing in with Facebook, it's likely that your Facebook account may not have been linked correctly to your Glassdoor account. To make sure it's linked correctly, first sign in to your existing Glassdoor account using your email address on file. Then visit the "My Account" section, which appears on the top right of the page. Look for "Facebook Settings" and follow the instructions to link your Facebook account. Next time, you can simply login using your Facebook account and your access should be restored.

How do I delete my account or disable my connection to Facebook?

If you'd like to delete your Glassdoor account entirely, simply contact customer care and let us know that you would like to permanently delete your account. Upon account deletion you will no longer have full access to salaries, reviews, and interviews and all of your content will be pulled from the site.

If you've connected to Facebook and would simply like to turn off your profile and the Inside Connections feature, you do not need to delete your account. To disable this feature simply visit the "My Account" section, which appears on the top right of the page after you sign in. Look for "Facebook Settings" and follow the instructions to de-link your Facebook account. Or you can also uninstall the Glassdoor app within Facebook by going to "Account Settings" and editing your "App Settings." If you have any other questions about your account, feel free to contact customer care and a member of our team will be a help.

Why haven't I received my activation email?

We apologize if you've been waiting for your account activation email. There can be delays or delivery issues with email providers that are outside of our control. In the meantime a member of the Glassdoor team may activate your account for you so that you have full access to reviews and/or salaries. Simply send an email to and we'll take it from there.

Will the site work with my browser?

Glassdoor currently supports Internet Explorer 8 and higher, Firefox 12 and higher, Google Chrome, and Safari (including all iOS devices, such as iPhones and iPads). For all browsers, we require JavaScript and cookies be enabled to create an account and ensure uninterrupted access to the site. If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new browser window or clearing your cache and deleting your cookies.

Employer FAQ's

How should I use this service as an employer?

We built Glassdoor to generate a real-time, constructive discussion about one of the most important parts of our lives – our work. And we believe active participation within our community has a lot to offer your organization. As an employer there are three key ways to think about using Glassdoor. We invite you to:

  • Sign up for an Enhanced Employer Profile: Every company has a story to tell – so set yourself apart from the competition by highlighting your employment brand, promoting your latest job listings, and accessing our advanced analytics and insights. Learn More.
  • Request an Employer Account: See what employees and candidates have to say about your company and get involved in the conversation. An employer account gives you full access to your company's profile so you can see what your employees and interview candidates are saying and respond to any reviews or comments. Learn More.
  • Join our Employer Advisory Panel: As a member of our panel, you will have the opportunity to provide input and get early insight to new Glassdoor features.
What's the benefit of an Enhanced Employer Profile compared to an Employer Account?

With an Enhanced Employer Profile, Glassdoor is making it easier for you to take ownership of your profile while giving you all the tools needed to get more involved and manage your employment brand. Not only does an Enhanced Employer Profile allow you to tell your story with a new "Overview" tab that highlights your brand (logo, office photos, workplace awards) and recruitment messaging (social media, blogs, news), it also automatically integrates and targets your latest job openings, and provides advanced analytics to allow you to monitor traffic and benchmark against the competition.

Whereas a Glassdoor Employer Account simply allows you to see the information available on your company profile without requiring you to post content of your own. You will also be given special credentials which allow you to comment on reviews posted for your company as an official 'employer representative' while still maintaining your anonymity.

Can I delete a review or remove my entire company from the site?

No, you cannot delete a review or remove your company from the site. But if you see a post that you feel is inconsistent with our Terms of Use or Community Guidelines and should be removed, please let us know.

To do this, click the "Inappropriate?" link below the post or contact our content team explaining why you feel the review should be removed (if contacting us through the form, please provide a link to the individual review). From there, a member of the Glassdoor team will look into the issue and take appropriate action. We will reply via email with our decision; we do not accept or return phone calls.

Please keep in mind that flagging a piece of content for a second look does not guarantee that it will be removed from the site. Because of the diversity of our community, it's possible that something could be disagreeable or disturbing to you without meeting the criteria for being removed or blocked. We ask our members to understand that we apply the same standard of review for all content (whether or not the content concerns an employer client of Glassdoor). Ultimately, content decisions are within our sole discretion and we do not negotiate about our application of a guideline to our final decision as to whether or not a piece of content warrants removal. For more information, please see our Legal FAQs.

Can I respond to a review or comment?

Yes, you're an employee too! You can either create your own personal account, or you can request a free employer rep account which will give you unlimited access to everything posted by the community without having to post anything of your own. Your employer account will also give you special credentials which allow you to comment on reviews posted for your company as an official "employer representative."

What can I do to get more reviews for my company?

We're happy you asked. The easiest way to get more reviews is to invite your employees or interview candidates to post their own anonymous reviews to Glassdoor. This can be done by sending an email to your employees, including a link to Glassdoor on your intranet or within your employee newsletter, or encouraging candidates to review your company as part of your hiring and interview process.

Job Posting FAQ's

How much does a Job Posting cost on Glassdoor?

Glassdoor offers you two options on how to pay for a Job Posting. You can pay a Flat Fee of $199 or pay Cost-Per-Click which means you will only pay when someone clicks on your job posting. Depending on your job and budget, you decide which one works best for you.

A Flat Fee Job Posting costs $199 for 60 days. Glassdoor will post your job on the Glassdoor site, include it in emails to targeted candidates and post it on our partner sites all for one price. There is no guarantee of how many clicks your job will receive, but many jobs average 150 clicks in the first 30 days.

The other option is called Cost-Per-Click Job Posting. Instead of paying a large up front fee for a job posting, Glassdoor only charges you when someone clicks on your job posting. With this option, you set an overall budget amount and then specify a Cost-Per-Click (CPC) amount you are willing to pay for each click on your job posting. You can also choose to have Glassdoor auto-optimize the CPC amount to maximize your budget. Glassdoor will include your job posting on the Glassdoor site, in emails to targeted candidates and on our partner sites. (See the question below for tips on setting your budget and CPC.)

Both options will ensure the career-minded people visiting Glassdoor see your job posting. Simply choose the payment method that feels best for you. Some people like the simplicity of a flat fee, while others prefer to have more control of the total budget and cost per click.

What are some tips on setting a Budget and Cost-Per-Click for a Job Posting?
  1. First, set your Budget (the total amount you want to spend on your Job Posting). You can change your budget at anytime to increase or decrease the amount you want to spend. However, once your job is live, you cannot decrease your budget lower than what has already been spent.
  2. Next, decide if you want to have Glassdoor auto-optimize your cost-per-click (CPC) or if you want to manually set your own CPC. In either case, you will only be charged when someone clicks on your job posting
    • If you choose to have Glassdoor auto-optimize the CPC for you:
      • Rest assured our technology will continuously work to maximize your budget and deliver you the most targeted clicks.
      • It's in our best interest to make your posting successful.
      • Most clicks will cost between $0.15 and $1.50.
    • If you choose to manually set your own CPC, remember:
      • The CPC is the maximum amount you are willing to spend for each click on your job posting.
      • A higher CPC ensures your job will show up more often and you'll get clicks sooner.
      • The number of clicks you'll receive on your job posting depends on the Budget and CPC you set:

        Number of clicks = Budget/CPC

      • You can change the CPC at anytime
    • Ready to Post a Job? Post a Job Now
How does the $50 Free offer work for a Cost-Per-Click Job Posting?

We are so confident a Glassdoor Job Posting will work for you, that we want you to try it for free. Simply Post a Job with our Cost-Per-Click version and set your budget at $50. We will deliver the first $50 of clicks to you for free and you will never be charged for anything more.

If you like what you see, you can increase your budget to more than $50 and we will continue to run your Job Posting on Glassdoor, only charging you for the clicks you receive above the $50 budget. The cost of each click depends is typically around $0.80 but varies based on the job title and geography. You can also specify a maximum cost-per-click you are willing to spend, and we will never charge you more than that.

This offer is only valid one time per account holder or credit card.

Where will my Job Posting appear?

Your Job Posting will appear in multiple areas of the site, in targeted emails we send to our users and on select partner sites.

We used an advanced targeting algorithm to show your Job Posting to users who fit the criteria you are looking for in a candidate.

Is there a specified radius of who will see my Job Posting?
Yes, the radius is set to 25 miles. Therefore, if a user is searching for a job in a particular location, they will see all jobs matching their criteria within 25 miles of that location.
How many clicks can I expect from my Job Posting?

This answer depends on the popularity of the job title and your geography.

Glassdoor optimizes the placements of your Job Posting to make sure it gets the most clicks possible from qualified candidates. If your Job Posting is for a job that many people are looking for, you will receive more clicks than a Job Posting with fewer potential candidates. On average, Job Postings receive 150 clicks per month. But that can vary widely based on the job title and location.

For instance, a Retail Associate Job Posting may receive more clicks than a Java Engineer Job Posting because there are more people looking for or are qualified for that job.

Glassdoor is still a great place to post the jobs that are harder to fill, like a Java Engineer, but the number of clicks on the job posting will likely be lower than the Retail Associate.

Your geographic location is another criteria that will affect the number of clicks your posting will receive. If the job is located in a more urban area, you'll likely receive more clicks than a job in a less populated area.

If you have chosen to use a Cost-Per-Click Job Posting, the number of clicks your job posting will receive will equal your Budget divided by your Cost-Per-Click.

# of Clicks = Budget/Cost-Per-Click

Glassdoor will continue to run your job posting until you receive that number of clicks.

How many applicants can I expect from my Job Posting?

This answer depends on the number of clicks you receive (see above) and how you've written your Job Posting description.

Only a portion of the clicks you receive will actually turn into job applicants. The ratio of clicks to applicants varies greatly by job posting. However, you can increase the number of applicants to your job posting by writing a great job description (see below).

What are some tips on writing a great job description?

In order to encourage applicants to apply to your Job Postings, we recommend you follow these tips:

Choose a Clear, Concise Title for the Position This is the first thing job seekers will see on Glassdoor. Make sure that title is descriptive of what this person will do. Be careful to not make it too long or obscure.

Describe the Position and Day-to-Day Duties Potential hires will want to know about your company, the team they'll be working with and the types of projects they'll be working on. Provide enough information to attract people who are a good fit for your team.

Describe the Work Environment Is it noisy or quiet? Will the employee be required to do any heavy lifting? Will they need to operate any equipment as part of their job duties? These details should be part of the job description so candidates know what to expect and whether the job will be a good match for them.

List the Skills That Matter Most to You Make sure you include the top three or four skills you want a candidate to have to qualify for this job. This will also help weed out applicants who are not qualified for your job.

Include Needed Work Experience or Educational Requirements Be clear what type of past experience or education is a must-have or nice-to-have to qualify for the job. If you would be willing to consider a candidate who does not meet these criteria, be sure to include that information too.

Get them Excited! If you want to attract top talent, you need to get them excited about the prospect of working with you, and that means telling them why they can't pass up the opportunity of applying for your job.

When will my Job Posting go live on Glassdoor?
Jobs Postings typically take a few hours to appear in the search on Glassdoor. You can confirm your job posting is active by visiting My Jobs and checking the status. It will show whether your job is still pending or whether it is active.
How do I add a logo to my Job Posting?

To add a logo to your job listing, your company must have an active Company Profile on Glassdoor, and you must have an Employer Account for your company.

If you do not have a Company Profile on Glassdoor, you will need to create one by posting a review for your company. Company Profiles are created once our internal teams approve your review.

When your Company Profile is created, you can then request an Employer Account. Our internal teams will validate you are eligible to access your Company Profile and create an Employer Account for you (you will be notified by email when you are approved.)

Finally, login to your Employer Account and upload a logo to your Company Profile. All jobs associated with your company will automatically show the logo on the Job Posting.

We know this is a long process and we are working to streamline it for employers; thank you for your patience in the meantime.

Where can I view, edit and track the jobs I've posted on Glassdoor?
Jobs you post as a hiring manager on Glassdoor are shown in the My Jobs section of the Employer Center. You will be the only one in your company who will be able to see these jobs and edit them. Others in your company with an Employer Account for your company will not be able to edit the jobs you've posted.
What is the My Jobs section on the Employer Center?
The My Jobs section of the Employer center is where you can view, edit and track the jobs you've posted to Glassdoor. These jobs are only viewable by you, not by others in your company
Where can I see information on applicants that have applied to jobs I've posted?

Depending on how you setup your job posting, applicants will either fill out an application on Glassdoor or be directed to an external site URL you specified.

  • If your applicants filled out an application form on Glassdoor, you can view each applicant from My Jobs section in the Employer Center. We will also email this information to you as applicants apply.
  • If you directed applicants to an external URL, we will not have any information on your applicants. Please check your internal systems for applicant's resumes.
Why can't I see applicants for jobs I've posted?

When you setup your job posting, you specified if you wanted the applicants to apply online through Glassdoor or be sent to an external site URL. If you directed applicants to an external site URL, Glassdoor will not have any information on them. Please check your internal systems for applicants' resumes.

If you want to switch from an external site URL and have applicants apply through Glassdoor instead, edit your Job Posting by clicking on the edit link next to your Job Posting from the My Jobs page.

How do I remove a Job Posting?
Go to My Jobs page in the Employer Center. There you will see a listing of each job you have posted with an edit link. Click the edit link on the job you wish to close and you will be taken to the job details page. At the bottom of this page, click 'Close this job' link. This will remove the job from Glassdoor. It can take a few hours for the job to completely disappear from search results.
Why was my job voided?
Per the Terms and Conditions of Glassdoor, we may void your job because we determine that it violates our Terms. This means your job will be removed from Glassdoor and you may not receive a refund for any clicks (for CPC jobs). We reserve the right to reject or remove postings that we consider not in the best interest of Glassdoor.

If you feel your job meets the standards of our terms and conditions and should not be voided, please contact support.

Common examples of postings we generally do not accept include:

  • work from home positions
  • multi-level marketing opportunities
  • jobs where there is not a specific live job open

Legal FAQ for Requests to Remove Content

Why won't Glassdoor remove a review after being informed that the review contains false facts?

When it comes to whether or not the substance of the reviews on Glassdoor are true or false, it is often impossible for us to make that determination. We do not remove content in these circumstances, as we do not feel that we can act as the finder of fact. Glassdoor’s general position is that a review is valid from the standpoint that it is one person’s personal experience and understanding of their job and company.

Each review on our site contains the author's own subjective opinions and may also contain factual statements reflecting that individual's personal experience working at a company. When members accept our Terms of Use by submitting reviews, they are representing to us that the factual statements they make (those capable of being proven true or false) are indeed true.

We endeavor to screen from our site posts that, in our discretion, contain obvious falsehoods (i.e. those that do not involve weighing the believability of the author vs. a party who objects to a post). But we do not act as judge and jury for factual disputes. And our Terms of Use makes clear that the user alone is responsible for what they post.

Why won’t Glassdoor remove a review after being informed that the review represents a breach of an employee or candidate contractual obligation (such as confidentiality or non-disparagement)?

Our Terms of Use prohibit users from posting content that violates contractual obligations. This means that when users accept our Terms of Use by submitting content, they are representing to us that they are not violating a binding contractual obligation. When it comes to determining whether or not the author of the post is violating a binding obligation, it is often impossible for us to make that determination. We are not in a position to conclusively determine the existence of an obligation, its applicability to the posted content, and whether the obligation is enforceable under applicable federal and state law. We do not remove content in these circumstances, as we do not feel that we can act as the finder of fact.

We endeavor to screen from our site posts that appear to us, in our sole discretion, to contain valuable trade secret information (e.g. non-public financial data, marketing plans, product paths, pricing, and other company trade secrets). But we do not act as judge and jury for factual disputes about violations of contractual obligations. And our Terms of Use makes clear that the user alone is responsible for what they post.

Will Glassdoor consider evidence offered to substantiate that a review is false or was posted in breach of a contractual obligation?

We are not well suited to determine the accuracy, completeness, or authenticity of evidence supplied by an interested party objecting to a particular post. And evidence supplied by an interested party is nearly always open to some degree of dispute. We do not want to find ourselves censoring the viewpoints expressed on our site when we cannot be certain it is warranted.

Can Glassdoor be held liable for the content of the reviews hosted on its site?

Glassdoor cannot be held liable for the user-generated content we host on our site. In 1996, the US Congress – recognizing the threat to the development of the internet if web platforms were held responsible for the accuracy of every piece of content posted by their users – enacted Section 230 of the Communications Decency Act, 47 U.S.C. §230, (the "CDA"). The CDA provides that, with limited exceptions for certain intellectual property claims and federal criminal activity, web platforms cannot be held liable for the content authored and posted by third parties. Specifically, the CDA states: "No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider." Because Glassdoor is not the "publisher" or "speaker" of the content submitted by our users, we are not liable for most types of claims arising from this content.

Does Glassdoor waive its immunity under the CDA by moderating content to decide whether or not to display a post?

No. A website's decision whether or not to display a post does not, by itself, amount to participation in the creation of that content and thus does not constitute a waiver of immunity. In addition, the CDA specifically provides (in 47 U.S.C. §230 (c)(2)): "No provider or user of an interactive computer service shall be held liable on account of – (A) any action voluntarily taken in good faith to restrict access to or availability of material that the provider or users considers to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable whether or not such material is constitutionally protected." Wikipedia has an informative entry to explain that Section 230 forbids the imposition of publisher liability on a service provider for the exercise of its editorial and self-regulatory functions.

Does Glassdoor waive its immunity under the CDA by leaving content up after Glassdoor has been notified it is defamatory?

No. Websites do not have to remove content from their site if they receive notice that the material is defamatory. For more information on this point and others, the Digital Medial Law Project has an informative entry on online activities covered by the CDA.

What if an Employer believes a posting violates Glassdoor's Community Guidelines but Glassdoor will not remove the post?

Glassdoor’s Community Guidelines are recommendations for how users can write reviews so that other members of our community will find them credible and useful. They also represent an effort to encourage a certain quality of discourse on our site. But while the Guidelines help inform our decision on whether or not to remove a particular post, they do not operate as a guarantee that we will remove a post whenever a user claims to have identified an infraction.

If a user believes a post does not follow the recommendations of a Community Guideline, we ask that the user flag the post for further review. Our content team will then re-review the flagged post and decide whether we think the challenged content should be considered "Prohibited Content" under the Terms of Use. If we agree with the user who flagged the post, we will remove the content.

We ask our users to understand that we apply the same standard of review for all content (irrespective of whether or not the content concerns an employer client of Glassdoor). Ultimately, content decisions are within our sole discretion and we do not negotiate about our application of a Guideline to our final decision as to whether or not a piece of content warrants removal.

Does Glassdoor breach of its own Terms of Use by declining to remove content that an employer believes to be a violation of those terms?

No. Our Terms of Use make clear that the user alone is responsible for what they post on our site. Moreover we are normally not in a position to determine whether a particular piece of content is actually "Prohibited Content" as defined by our Terms of Use. Given the important free speech principles involved, we may defer to the relevant court to make that determination. Lastly, Section 4.3 of our Terms of Use explains that our enforcement of the Terms of Use by removal of content is our right but not an obligation.

What happens if, despite the CDA, someone sues Glassdoor for a claim arising from the user-generated content hosted by Glassdoor?

Every party filing a lawsuit has a duty to review the facts and the law before they file suit so that they can demonstrate that the lawsuit was filed in good faith. Glassdoor conducts its business so that we do not run afoul of any exceptions to our CDA immunity from liability for third party content. If someone chooses to ignore the clear application of CDA immunity to Glassdoor and attempts to sue us for the content provided by our users, that party could be required to pay attorneys' fees and be subject to sanctions for having filed a frivolous lawsuit.

Can Glassdoor be sued outside the United States?

Glassdoor is incorporated in Delaware, USA and located in California, USA. We operate our website and host all our content within the USA. Proper jurisdiction for a lawsuit is in the U.S. For suits filed outside the U.S., the SPEECH Act precludes enforcement in the US of foreign defamation judgments that are contrary to (1) the US Constitution’s First Amendment protections for speech or (2) the immunity for internet service providers hosting such speech under the CDA (an immunity that applies to Glassdoor's hosting of employee reviews). Wikipedia provides some useful background on the SPEECH Act.

Foreign parties should consider the application of the SPEECH Act and the penalties for failure to prevail in a US enforcement action before undertaking legal action in a foreign jurisdiction in connection with a post on Glassdoor.

How does Glassdoor respond to civil subpoenas requesting identifying information of our users?

Glassdoor is located in Marin County, California. The California Civil Code requires that subpoenas for out-of-state actions must be domesticated in California by way of a validly-issued and properly-served California subpoena in order to be enforceable in California. Similarly, federal subpoenas must be issued from a court in our district. In addition, other states’ discovery procedures require such subpoenas to be served in compliance with the law of the state where the recipient of the subpoena is located – in this case, California. Subpoenas should be served on our registered agent in California: Glassdoor, Inc., c/o CT Corporation, 818 W Seventh Street, Los Angeles, CA 90017.

Because such subpoenas request the identifying information of individuals exercising their qualified First Amendment privilege of anonymous free speech, and because our users have an expectation that we will safeguard their privacy when they post on our site, we do not simply hand over this information upon receipt of a civil subpoena. We require the party requesting this information to make the proper legal showing to demonstrate that the user has waived their First Amendment privilege. To date, Glassdoor has successfully defeated in court all such efforts to obtain our user information.

Why does Glassdoor have this policy regarding demand letters and subpoenas?

If Glassdoor were to comply with demand letters requesting the removal of content where we cannot independently determine a violation of our Terms of Use, or if we released the identifying information of a user promptly upon receipt of a civil subpoena (or left it solely to our users to challenge such subpoenas), the resulting chilling effect on free speech would undermine the utility of our site as a public forum for job seekers to share and discover the full spectrum of views about workplace experiences.

Does Glassdoor remove negative reviews for employers who buy its services?

No. We apply the same standard of review for all content (whether or not the content concerns an employer client of Glassdoor). We take this policy extremely seriously. If we decline to remove a negative review before an employer becomes a client, that employer won't have any better luck convincing us to remove the review once they do become a client (no matter how much they spend with us).

Furthermore, we believe each employer has the right to respond to a review left by a member for free. The tools we offer employers to manage their reviews are the same for client and non-client companies alike. Non-client companies can gain access to these tools for free by requesting a Free Employer Account. So when we suggest an employer engage with Glassdoor to manage its reviews on our site, it is not restricted in any way by whether they are a paid client or not.

How do employers manage their reviews on Glassdoor?

In our experience, those companies that recognize the value of social media, notwithstanding their concerns about individual reviews, benefit from the decision to manage their reviews through meaningful engagement with our website. Employers can flag reviews on our site that they feel violate our terms. Those reviews will be given a second look by the content moderation team to see if we missed something the first time. If we do not find a violation of our Terms of Use and an employer believes a review is not representative of the workplace experience at their company, we recommend that the employer provide an employer response to the post at issue - which response is the only comment we allow. In our experience, thoughtful, professional employer responses go a long way to diffusing the effect of negative posts (especially those posts not so professional in tone). Also, those companies that encourage their workforce to provide unbiased reviews generally benefit from the resulting larger sample size of content: the greater number of reviews, the more likely that extreme reviews will interpreted as outliers (to the extent they do not reflect the prevailing view of employees) – and readers tend to discount the reliability of outlier reviews. Here's a link to our tips for managing reviews on Glassdoor.