Employee FAQ's

How do I sign up?

To sign up for an account, simply post an anonymous salary, company review, or interview review of your own. It only takes a few minutes to post, and we will create your account upon submission. Members receive full access to salaries and/or reviews (depending upon which information you posted) for 12 months, at which point we'll ask that you post again to renew your account.

Why do I need to post to get access?

We call this our "give-to-get" model and it's our way of making sure we have enough salaries, company reviews, and interview questions to share with our community. Your posts will help someone else, and their posts will help you. We think it seems pretty fair – it only takes a few minutes to post one salary or review, and in return you get access to the thousands posted by our community.

What if I'm a student and do not have any information to post?

If you're a student and do not have a salary, company review, or interview review to post – simply send an email from your school's .edu account to students@glassdoor.com and we'll set up an account for you with full access to everything posted by our community.

What do you mean by "anonymous"?

All posts are anonymous to other users. Your personal information (i.e., user name and email address) is never displayed, and you even have the option to post without providing information that may allow others to identify you. For example, you may post a salary without identifying your employer (and thus it will not appear on the site), and you may post a review without specifying your location or job title.

How do you verify the information is really from employees and job candidates?

Since we're unable to fully verify the identity of an anonymous user, we require each user to certify their employee relationship to the company when they submit their post. We also require all users to verify their account via email before their posts are available to the community. This verification process allows us to put measures in place to identify suspicious users and/or fraudulent posts. And all of these, combined with active community moderation and our commitment to review every post, allow us to have confidence in our information.

Where do you get all this salary information?

Because we require users to post a salary of their own before they get full access to the salaries posted by our community, we're able to collect salary information directly from employees. This allows us to show salaries for a specific job title at a specific company, rather than simply aggregating by job title, industry, or location. In some cases we then also supplement our employee generated content with publicly available salary information posted by the employers themselves.

How are the company ratings and CEO approval ratings calculated?

Our company and CEO approval ratings represent the average of all employee reviews posted for that company. For the company ratings, we display the average of all the "overall rating" responses. And for the CEO approval rating we average all the employee reviews with a rating of 4 or 5 considered to be "approve", ratings of 1 or 2 considered to be "disapprove", and a rating of 3 considered "no opinion."

How do I edit or remove my post?

To edit or remove previous posts, simply sign-in and click My Account. From there you will be able to see all of your previous posts on the Salaries, Reviews, and Interviews pages for your account.

If you would like to edit a post, click the Edit link next to that post, make the necessary changes, and click Save Changes. Once your changes have been saved, your post will be marked as pending and unavailable on the site until a member of the Glassdoor team has reviewed and approved that post. If you would like to remove a post so that it is no longer available on the site, simply click Delete for that particular post.

Why can't I find my post on the site?

To maintain data quality and ensure each post is within our Community Guidelines, we review every post before it appears on the site. This means it may take as long as 24 hours for a member of the Glassdoor team to review and approve your post (and sometimes longer if you posted for a company that we didn't already have in our system).

If you're still not seeing your post after a few days, it may mean that your post was not approved for display on the site. This status will be reflected as "Removed" within My Account for that post. For those unapproved posts, you will be allowed to make changes to ensure it is within our Community Guidelines and/or meets our minimum word count requirements for display on the site. Any changes submitted after editing will then be re-reviewed for approval by a member of the Glassdoor team.

How do I get a post or comment removed?

If you see a post that you feel is inconsistent with our Terms of Use or Community Guidelines (it's not enough to simply disagree, it has to have crossed a line), please let us know by sending an email to content@glassdoor.com. A member of the Glassdoor team will look into the issue and take appropriate action.

Why haven't I received my activation email?

We apologize if you've been waiting for your account activation email. There can be delays or delivery issues with email providers that are outside of our control. In the meantime a member of the Glassdoor team may activate your account for you so that you have full access to reviews and/or salaries. Simply send an email to customercare@glassdoor.com and we'll take it from there.

Will the site work with my browser?

Glassdoor currently supports Internet Explorer 6.x and higher, Firefox 3.x and higher, Google Chrome, and Safari. For all browsers, we require cookies be enabled to create an account and ensure uninterrupted access to the site. If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new browser window or clearing your cache and deleting your cookies.

Employer FAQ's

How should I use this service as an employer?

We recognize that annual surveys are expensive, administratively burdensome, and often mis-timed, leaving both employees and employers struggling to make sense of the results. So we built Glassdoor to generate a constructive, real-time discussion, and we believe the active participation of our community has a lot to offer your organization.

Specifically, we can help you:

• Get free, real-time feedback. Supplement your own annual surveys with a real time look at what your employees and job candidates really think. This can help you quickly identify any issues and build upon your strengths.
• See how you stack up. Glassdoor lets you instantly see how you compare to the competition, both in terms of compensation as well as more subjective measure. This allows you to focus on the differentiators that matter most to your employees and prospective recruits.
• Get recognized for what matters most. If you're among the best on Glassdoor, that means something. We provide unedited and unbiased accounts from employees, much like the "Employees' Choice" of workplace awards. This provides yet another valuable tool to help you recruit and retain top talent.

Can I delete a review or remove my entire company from the site?

No, you cannot delete a review or remove your company from the site. But if you see a post that you feel is inconsistent with our Terms of Use or Community Guidelines (it's not enough to simply disagree, it has to have crossed a line), please let us know by sending an email to content@glassdoor.com. A member of the Glassdoor team will look into the issue and take appropriate action.

Can I respond to a review or comment?

Yes – remember, you're employees too. You can always create an account by posting your own salary or review, or you may request an employer account which allows you to see what employees and job candidates are saying about your company without having to post any content. Your employer account will also give you special credentials which allow you to comment on reviews posted for your company as an official "employer representative."

What can I do to get more reviews for my company?

We're glad you asked. The easiest way to get more reviews for your company is to send an email to your employees (or prospective ones) inviting them to participate by posting their own anonymous salary, company review, or interview review.