With all the madness that comes with the holiday season, the last thing that any of us who are planning to travel want to deal with is the Scrooges in the airlines industry. In an effort to help you visit family and friends in the jovial spirit you intended, Glassdoor gives insights into what airlines employees recommend.
This Glassdoor report may also be particularly useful given the 2009 JD Power study that shows overall customer satisfaction in 2009 has declined for a third consecutive year, now at a four-year low. The decline is driven by decreased passenger satisfaction with in-flight services, flight crew and costs and fees, compared with 2008.
First, insight into where employees are least satisfied among airline carriers that have also been evaluated by JD Power. United Airlines tops that list — scoring the lowest according JD Power and employee reviews on Glassdoor. The legacy carrier rates 2.0 according to JD Power and just garners a low 1.9 company rating according to employees. American Airlines comes in as the second least favored airline by employees garnering a modest 2.7 company rating on Glassdoor and moderate JD Power rating (3.0). Third lowest rated airline among employees is Air Canada which ...
