I once had a person who was to come to work for me and who was highly anticipated.  It was Monday morning, the day he was to arrive on the job. He was being transferred from another facility within the company to the plant where I was the HR Manager. He was to be my #2 person as an HR Administrator and after weeks of discussion with him, I had prepared the team and various employees for his arrival.  We were all set up for a meet-and-greet with the management team at 9:00 a.m.  Coffee and pastries had been ordered, schedules cleared. Nine that morning came and went and there was no Bob. This was in the pre-cell phone and PDA era so there was no way to know where Bob was. Concern turned to anxiety and worry about what had happened. A few hours later I got a call from someone in the relocation department that Bob had decided to take another job, with another company. He had just called the relocation department to make us aware of it by telling them they needed to re-route his household goods that were being shipped to my job location, the location he had just abandoned.  Bob didn’t leave in a huff like Steven Slater, but he certainly left in a “puff” with a cloud that stayed with him. His story is infamous among those who knew him and were involved in this situation. I also suspect that the world is small and viral enough that he has had to explain the situation to others a few times when asked about it.

We all have our moments, but how we leave a job sticks with us and becomes part of our career story. The best ending to any job change is the story of how we worked hard to the last hour, how we left finishing all that could be finished and that everyone was sorry to see us go.

The fewer huffs and the less puffs, the better.

Leaving Your Job In A Huff Or A Puff? Don’t! is a post from: Glassdoor Blog

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1. How To Not Burn A Bridge When You Quit A Job
2. Stuck: Handling a Relocation in this Economy
3. Voluntary Layoffs: Should I Stay Or Should I Go Now?

In terms of employee satisfaction, Southwest ranked the highest low-cost airline and Continental received top score as traditional network leader. But when it comes to customer satisfaction, JD Power reports that JetBlue ranks #1 for low-cost airlines and Alaska takes the lead as the traditional network airline. As we dug deeper into our airline employee reviews and ratings, we found four of the airlines (Alaska, JetBlue, Northwest and Southwest) had Glassdoor ratings that were significantly different than their JD Power ratings.  Although JD Power gave JetBlue and Alaska Airlines perfect scores, workers gave them neutral scores.

To help show why Southwest and Continental rate so highly by employees check out some of these comments:

Continental Airlines

CEO Larry Kellner’s Approval Rating: 77%

“Pros: Best reasons to work for Continental are the Benefits, Work Schedule and People I work with!!

Cons: Schedules change every month and base on senority you may have to work Holidays. However, there is always a way to change your schedule to hold days off. Dealing with Passengers who are not familar with the rules of the airline industry and become confrontational is hard to deal with. Carry on baggage has been an issue during boarding. Also having to deal with cramped seating during a long, full flight.”

“Pros: I see the world and get paid for it. Most of my coworkers are fantastic people and we have a lot of fun working together. I’m a reserve flight attendant which is what every flight attendant will be the first few years so you never know what you’re going to fly. Sometimes it’s exciting and sometimes it can make you crazy.

Cons: Being on reserve and dealing with crew scheduling. Reserve life is like being back in college. There are days you will just sit around and wonder if you’re going on a trip and then there are times when you’re used so much you just sleep on your layover and relax.”

Southwest Airlines

CEO Gary Kelly’s Approval Rating: 89%

“Pros: Southwest is the “Disneyland” of the airline industry. Our corporate structure and business model reflect excellency and efficiency within the industry. We at Southwest are proud to work for a company that cares as much about its employees as our customers. It shows in the way we do business. Our moral is high, due to excellent leadership and the high standards we hold, regardless our position within the company. Management is excellent as well. Communication and a healhty, happy work environment add to our happiness as well as job security. Our benefits are the best; our compensation above average. No wonder we are known as the “LUV” airline!

Cons: I see no downside of working at Southwest. I am grateful to work in a time when so many are unemployed.”

“Pros: This is a company that TRULY puts its Employees first and puts a lot of effort towards maintaining a fun-loving attitude in the workplace. Not only does the company know how to have a good time, but they are extremely supportive in helping you find the department and position which truly suit you best and serve your interests.

Cons: The only downside I can think of is that the salaries might be a little lower than market average, but I believe that is more than offset by the level of job security and the extremely generous benefits packages offered.”

It’s not all too surprising to see why the employees at these two airlines speak so favorably of the company. However, we discovered that working at an airline is not for the faint of heart — it was common for employees to mention the well-known cyclical nature of the industry.

At the end of the day winning a JD Power customer satisfaction award does not automatically equal out to winning employee support.   So for those packing their bags and getting ready to hit the runway, keep in mind that golden rule because you just never know when a happy employee may in turn mean a happier you.

Southwest and Continental Score Highest with Employees is a post from: Glassdoor Blog

Related posts:

1. United Lands Continental Airlines In Merger: What Do Employees Need To Know?
2. Ratings Reveal Which Airlines To Fly Or Avoid This Holiday Season
3. Arizona’s 50 Largest Employers Rated By Employees; Southwest Airlines Flies To The Top