Travel Industry Report Card: Employees Sound Off

Travel Industry Report Card: Employees Sound Off

There are more than 10 million employees in the travel industry and the industry is expected to grow by more than 90,000 jobs in 2010 according to the US Travel Association, an industry trade group. The association also expects a 2.3% increase in leisure travel this summer.

With the industry looking up in terms of hiring and revenue, we wanted to find out what it is like working to support a life of leisure, convenience and relaxation. In this Glassdoor Industry Report Card*, we shed some light on employee opinion around travel companies and their CEOs. Here’s a look into airlines, hotels, car & truck rental companies, online travel agencies, and amusement parks with the highest activity on the site in terms of number of reports shared by employees (min. at least 10 reviews by company).

The highlights:

  • The highest rated companies in the travel industry on Glassdoor are Southwest Airlines (4.6), Hotwire (4.3) and Marriott (3.6).
  • Of the 22 travels companies evaluated, only 23% receive a satisfied or better company rating (3.5+), and 68% have a company rating between 2.5 – 3.4 which means the employees think its ok.
  • The most popular CEOs in the travel industry according to employee reports on the site include Hotwire’s Clem Bason (100% approval), Southwest Airlines Gary Kelly (95% approval), and Four Seasons Hotels’ Issy Sharp (91% approval) – these also happen to be the only three CEOs with an approval rating over 90%.

In a breakdown of the companies by their respective travel categories, we found most often a company with rating of 3.3 or higher has a CEO at its helm with a 65% approval rating or better. Here’s the breakdown from the Glassdoor analysis team:

Airlines: Southwest Airlines is the highest rated company (4.6) according to employees, followed by Delta Airlines and JetBlue who both garner a 3.3 company rating. These three airlines also happen to have the highest rated CEOs: Southwest Airlines Gary Kelly receives a 95% approval rating, JetBlue’s Dave Barger has a 87% approval rating.

Hotels: Marriott keeps up the competition as a highly rated employer (3.6 company rating) among those hotels with at least 10 employee ratings, followed by high-end hotels like the Ritz-Carlton (3.5 company rating) and Four Seasons Hotels (3.4 company rating). But CEOs for the Four Seasons, Marriott and Hyatt have the highest approval ratings among the group, each earning 91%, 89% and 88% approval respectively.

Car & Truck Rental: Avis Budget is the highest rated car and truck rental company (3.1 company rating) out of three most populated companies on Glassdoor. However it’s Enterprise Rent-A-Car’s CEO Andy Taylor who earns the higher approval rating of 65%.

Online Travel Agencies: Hotwire receives the highest ratings across the board when compared to Expedia and Orbitz. Hotwire garners a 4.3 company rating and CEO Clem Bason receives a 100% approval rating.

Amusement/Theme Parks: In a comparison between Disney and Six Flags, Disney has the lead receiving a 3.4 company rating and whose CEO, Al Weiss, earns an 80% approval rating – 35 percentage points higher than Six Flags CEO Mark Shapiro.

Are you already employed in the travel sector but don’t see your employer on this list and want to find out how they stack up? Submit a review for your company, and we’ll continue to provide updates as the community builds. Remember, you’ll not only be sharing with others what’s good about working in your job and what may need improvement at your company, but you’ll also get access to more than one million salary reports, company reviews as well as interview questions and reviews for more than 84,000 companies.

* Based on data reported as of June 14, 2010

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