Account Manager

AVA.ai 33 Reviews – Foster City, CA
Apply on Career Site Posted 30+ days ago

Job Description


AVA.ai llc., an Artificial Intelligence solutions company, is seeking a qualified and enthusiastic Account Manager/Account Maintenance Team Member responsible for maintaining effective communication with new and existing clients, both pro-actively and reactively for assigned accounts. You will be accountable for ensuring the full satisfaction of our clients and growing their business to its fullest potential. Through focused verbal and written communication, and semi-monthly performance reviews with key client personnel. The Account Maintenance Team reports to the Manager of Account Maintenance. You will take a pro-active stance and interface directly with clients.

Primary Responsibilities:
• Participate in Implementation, establishing themselves as the Account Manager.
• Monitor all client activities, ensure all client needs are met and provide follow-up to all parties involved.
• Conduct weekly performance reviews and calls for the initial 6 weeks post install and training.
• Responsible for working with existing customers to extend and expand their business with AVA.
• Helping clients achieve success by reviewing reports, providing recommendations, training, and guiding new clients through the adoption process.
• Coordinate communication between the client, training and other departments as needed to proactively resolve client issues/concerns, including weekly recaps of Action Plans progress.
• Effectively utilize Salesforce.com to manage support tickets, and document all relevant communication with the client.
• Create tickets as needed, and Create and manage Action plan’s to correct problems affecting performance.
• Develop and maintain strong technical expertise in AVA’s products.

Required Qualifications:
• Excellent customer service skills
• Technical skills (Microsoft Office, Google Docs, Salesforce.com, etc.)
• Exceptional verbal & written communication skills
• Aptitude for problem solving, comfort with troubleshooting
• Ability to take the initiative
• Organization, Professionalism, and Time Management
• Strong training and/or presentation skills



Our company culture attracts creative, high energy individuals - leaving the suits at the door. AVA is a fast-growing Internet Technology company based in Foster City, CA and Bellingham WA, with an international presence. AVA engages, connects and nurtures consumer interaction utilizing artificial intelligence perfectly and persistently. Our close knit group values work/life balance, efficiency, simplicity, fun, responsive and friendly customer service. We work in an open environment that allows for maximum communication, idea creation, problem solving and change.

AVA.ai llc. is an equal opportunity employer.

Apply on Career Site
 

Conversica Reviews

4.0
Rating Trends
Recommend to a friend
Approve of CEO
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Mark Bradley
19 Ratings
    1. Great company to work for

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Regional Sales Manager
      Former Employee - Regional Sales Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Conversica full-time (Less than a year)

      Pros

      Progressive software for dealerships assisting them with the biggest issue that exists in a dealership Follow up. The product is great and the people that are there now are great

      Cons

      no true track to move up or forward. Upper Mangement brings in their friends from previous companies as soon as a position opens. If you are well liked by mangement they will leave you alone if not be prepared to be called out and not taken to trade shows . expenses are paid very slowly which is annoying

      Advice to Management

      give your staff opportunity to move up and forward. great staff comes from within not hiring bs "friends" that ruin the awesome culture you guys have created


    2. Amazing product and team

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

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      Pros

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      Cons

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      Advice to Management

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    3. Regional Sales Manager-Automotive

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

      Pellentesque ipsum. Nulla non arcu lacinia neque faucibus fringilla. Nulla non lectus sed nisl molestie malesuada.

      Cons

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      Advice to Management

      Etiam sapien elit, consequat eget, tristique non, venenatis quis, ante.


    4. See more reviews on company profile (33)