Business Systems Analyst

The Chamberlain Group 58 reviews Elmhurst, IL
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Job Description

Job Description

Job Title: Business Systems Analyst

Applies to: Lead to Cash

FLSA Classification: Exempt

Reports to: Business Systems Manager

Department: Information Technology

Primary location: Illinois - Elmhurst

Effective date: 2/14/2011

Revision date: n/a

Job Summary and Scope of Responsibility:

The Business Systems Analyst, Lead to Cash, is responsible for the design, delivery, and support of application solutions for Lead to Cash business processes.

The Business Systems Analyst, Lead to Cash will engage business stakeholders to: elicit and define business requirements; design, develop, and implement solutions that meet business needs; collaborate with cross-functional teams to implement integrated solutions; drive deployment of solutions including end user training and communications; support production systems including analyzing and resolving production problems and end user service requests.

The role requires strong technical abilities within application design, configuration, implementation, and support, especially SAP; building and maintaining relationships with business stakeholders; understanding of business processes; ability to work with cross-functional teams; basic project management skills; and strong communication skills. The role will interface with multiple departments including Sales, Marketing, Engineering, Customer Service, Logistics, Manufacturing, and Finance. The role will interface with multiple locations including Corporate Headquarters in Elmhurst, IL; Distribution and Service Centers in Tucson, AZ; Manufacturing in Nogales, MX.

Essential Duties and Responsibilities:

­Implementation, configuration, development, and support of SAP and other applications that support Lead to Cash business processes, including quotes, pricing, customer master, order management, customer service, delivery, and customer invoicing. Activities include:

­Work with business stakeholders to understand business processes and elicit, define, and analyze business requirements.

­Collaborate with functional and technical teams across all modules of SAP and other applications to define and design proposed solutions that meet business requirements and adhere to application design guidelines, strategies, and best practices.

­Create deliverables according to the Software Development Lifecycle such as functional and technical specifications, use cases, test cases, and system documentation.

­Configure, prepare, and test applications to meet designs.

­Facilitate resolution of cross-team business issues.

­Collaborate with business partners on deployment including training, change management, and communications.

­Create documentation and training materials; deliver training and communications; assist in organizational change management.

­Create test cases to cover business processes and system functions; execute tests; analyze and resolve defects.

­Manage own work to deliver according to project schedules; be accountable for delivery.

­Apply project management standards and concepts; prepare work estimates and work schedules; create and update project plans.

­Support production systems; proactively work to analyze and resolve production problems in a timely manner. Resolve end user service requests.

­Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts.

­Occasional travel required to other Chamberlain facilities (up to 20% travel).

Minimum Qualifications

Education:

­Bachelor’s in Information Systems or equivalent required. Masters in Computer Science a strong plus.

Experience:

­Must have a minimum of 5 years experience in Information Technology, preferably applications development or configuration.

­2 years hands-on experience with SAP SD including hands-on configuration.

­At least one full lifecycle implementation of SAP including Blueprint phase. 5 years working with business processes related to Lead to Cash such as quotes, pricing, customer master, order management, customer service, delivery, and customer invoicing.

­Experience in global environments with multi-currency and multi-language solutions is a plus.

­EDI and E-Commerce integration experience a plus. Warehouse and Logistics experience a plus, preferably SAP WMS.

Knowledge, Skills and Abilities:

­Excellent understanding of SAP module integration (SD, MM, PP, LO, FI/CO), and integration to third-party software. Strong SAP configuration skills.

­Strong interpersonal skills including written and oral communications and presentation.

­Strong understanding of SAP systems architecture and technology.

­Proficient with MS Office tools and MS Project.

­Ability to work cross-functionally and to rapidly learn and adapt to new business processes, technologies, and environments. Strong analytical, application design, and problem solving skills.

­Self-driven, organized, goal oriented individual with positive attitude. Basic project management skills. Ability to travel 20% of the time.

Travel: A minimum of 20% of domestic and/or international may be required.

Work Environment

Typical Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a normal office setting or at customer locations, which requires travel. Employee frequently interacts directly with other staff members and customers during the workday.

Equipment Used: This position will be required to use equipment such as, but not limited to: calculator, phone, fax, scanner, copy machine, and personal computer to include email, spreadsheets, word processing, and presentation software.

Essential Physical Tasks: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk, handle or operate objects, tools or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

Typical Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a normal office setting or at customer locations, which requires travel. Employee frequently interacts directly with other staff members and customers during the workday.

Equipment Used: This position will be required to use equipment such as, but not limited to: calculator, phone, fax, scanner, copy machine, and personal computer to include email, spreadsheets, word processing, and presentation software.

Essential Physical Tasks: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk, handle or operate objects, tools or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.​​​


Date:

June 2013

Approved by:

Human Resources

Joy Leahy

Date:

June 2013

Company Info

The Chamberlain Group Reviews

3.0
58 Reviews
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James Roberts
32 Ratings
    1. Marketing

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Marketing Manager in Elmhurst, IL
      Current Employee - Marketing Manager in Elmhurst, IL

      I have been working at The Chamberlain Group full-time (more than a year)

      Pros

      Great leadership who really understand industry.

      Open to change if better way is proven.

      Great salary package.

      Leadership values Marketing

      Cons

      Matrix environment.

      Lack of data infrastructure, but plans in place to improve

      Advice to ManagementAdvice

      Keep focusing on Customer and End User satisfaction.

      Better clarify roles and responsibilities.

      Recommends
      Positive Outlook
      Approves of CEO
    2. 1 person found this helpful

      cooperative people, easy lift

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Former Employee - Software Engineer in Des Plaines, IL
      Former Employee - Software Engineer in Des Plaines, IL

      I worked at The Chamberlain Group

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      Pros

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      Cons

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      Advice to ManagementAdvice

      In sem justo, commodo ut, suscipit at, pharetra vitae, orci.

    3. 1 person found this helpful

      Chamberlain Group

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at The Chamberlain Group

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

      Morbi a metus. Phasellus enim erat, vestibulum vel, aliquam a, posuere eu, velit. Nullam sapien sem, ornare ac, nonummy non, lobortis a, enim. Nunc tincidunt ante vitae massa. Duis ante orci, molestie vitae.

      Cons

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      Advice to ManagementAdvice

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