Client Partner: Information Services

Job Description

Client Partner, Information ServicesApply Now

Technology Areas/Required Skills: Information Services

Total Positions: 1

Years of Experience: 5+ years of product development or IT management experience, including 2+ years in a client services / sales role in technology consulting

Are you passionate about making a difference and having an impact? Do you enjoy being around technology and constantly seeking innovative ways to solve problems? 3Pillar Global is searching for a Client Partner, with expertise in the Information Services vertical, to expand our team of talented professionals. 3Pillar is a catalyst for digital economy, building software products for clients like Cambridge Associates, Carfax, PBS, and many others that enable them to achieve their business growth objectives.

3Pillar is in pursuit of a candidate who has a proven track record of creating and sustaining long-term relationships with clients. Our Client Partners are akin to the traditional Account Executives but offer a more sophisticated level of client relations. The most competitive candidates will display a strong understanding of 3Pillar objectives, strategy and values. You will add your skills and years of experience to an established team of talented consultants working towards the same goal of meeting our client’s needs and forming mutually beneficial relationships inside and outside the office. We value ethical individuals with integrity and who adhere to their value system at the forefront of their decision-making. This individual should maintain a high awareness of industry issues and trends, particularly in regard to accessibility, usability and emerging technologies with a view to incorporating these in future projects and staying ahead of the market.

The Client Partner is the primary client interface for the commercial relationship ensuring both client and 3Pillar objectives are met. The Client Partner will manage a portfolio of accounts varying in size and scope but all aligned within the Information Services vertical.

The Client Partner is responsible, above all, for account growth and client satisfaction. In addition the Client Partner is:

• Responsible for client relationship management to ensure engagements are successful for both the client and 3Pillar.
• Responsible for helping create the client account growth strategy and execution of that strategy.
• Defining and implementing a client satisfaction and retention strategy.
• Managing the commercial relationship, which includes defining an effective pricing strategy and assisting with contract management (including but not limited to helping create/write SOWs and MSAs).
• Tracking engagement financials to include accounts payable, receivable, expense reporting, etc.
• Monitoring resource allocation for client engagements, ensuring both quality and utilization are optimized.
• Supporting the Market & Client Services Team with solution designs and estimation as inputs to proposals.
• Responsible for project and portfolio profitability; as well as tracking and monitoring portfolio metrics.
• Must be knowledgeable in the latest mobile and web development industry trends and be able to speak intelligently on those topics.
• Continue to mature the account management process


• 5+ years of product development or IT management experience, including 2+ years in a client services / sales role in technology consulting for the Information Services industry.
• Strong business management acumen understanding market and industry technology trends particularly in mobile.
• Customer facing team leadership and account relationship strategy experience.
• Proven ability to develop and execute strategic long-range plans across a wide scope within the organization.
• Ability to create and deliver pricing strategy
• Negotiation skills.
• Strong communications skills both written and verbal.
• Ability to translate client needs into solutions that can be delivered by 3Pillar.
• Exhibits strong leadership skills and has the ability to effectively manage multiple accounts in different stages, while proactively seeking new opportunities within client engagements.
• Understanding of product development methodologies (e.g. Agile, Scrum).
• Project management, planning, and organizational skills.
• Experience with leading offshore development teams.
• Business or Technical degree - with an MBA or Masters degree preferred.

• A competitive annual salary based on experience and market demands.
• Company paid medical insurance with the option to purchase a premium plan or HSA option for your entire family.
• Company paid dental and vision insurance for your entire family.
• 401K retirement savings plan with 100% match of the first 3% of employee contributions and 50% of the next 2%.
• Company paid disability and life for you and family.
• Unlimited PTO policy.
• 10 Company paid Holidays.
• Business casual atmosphere.

3Pillar Global Inc. is proud to be an Equal Opportunity Employer.
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