CRM Administrator

Casey Trees – Washington, DC
Apply Now Posted 30+ days ago

Job Description

JOB TITLE: CRM Administrator

REPORTS TO: Director of Communications and Development

JOB SUMMARY

Casey Trees, a nonprofit dedicated to restoring, enhancing and protecting the tree canopy of Washington, D.C., seeks a CRM Administrator to manage the Customer Relationship Management (CRM) system and related data and event platforms on a day-to-day basis to support the organization’s fundraising and programming initiatives. The ideal candidate will be process-oriented, pay close attention to details, and have analytical thinking skills.

RESPONSIBILITIES

• Manage the organization’s CRM system and the data in it which is entered by 25+ users
o Ensure data is correct across accounts, contacts, etc.
o Identify and correct errors made by a system user
o Communicate errors made by users in a friendly, helpful manner
o Report improper system usage to senior management
o Gather and analyze key data for migration
o Import and export data as required
• Oversee integration between Salesforce, Luminate Online, and the website and coordinate integration of other services with Salesforce including Outlook, Quickbooks and Google Docs
• Stay abreast of new Salesforce features and determine value to organization; coordinate adoption/implementation as appropriate
• Strategize with departments and teams about the most effective use of the data systems
• Guide new user adoption and take lead in training staff in the appropriate use of the CRM and related data platforms and other analytical tools
• Maintain control of access rights, security settings and user privileges
• Coordinate email marketing operations
• Build custom reports, forms/surveys and dashboards specific to job functions
• Generate process maps for marketing and business workflows
• Serve as point person/liaison to Convio/Blackbaud
• Provide help-desk support for all system users and resolve any CRM related technical issues with assistance from Convio/Blackbaud
• Identify opportunities for growth and understand how to make those changes happen
• Explore future options for vendors as necessary

QUALIFICATIONS

• Bachelor’s degree
• Two to three years experience supporting a CRM platform – preferably Convio/Blackbaud - in a non-profit environment with experience managing donor records, revenue tracking, campaign status, major giving and cultivation tools
• Strong project management, data management and training and support skills
• Ability to develop strong relationships and work with individuals at all levels and abilities
• Strong computer and technical skills
• Effective time management, organization and leadership skills
• People oriented person with a customer-service approach to servicing colleagues
• Interest in fundraising and the mission of the organization
• Good written and oral communication skills
• Resourceful and willingness and desire to learn how to do something on their own; constantly thinking and learning about innovation and process
• Must be willing to grow and change as the organization changes

PREFERRED SKILLS
• Familiarity with Eventbrite, Vocus, Small Act, WealthEngine, Outlook or Basic HTML/CSS
• Training in Salesforce and/or certification
• Understanding of APIs and third-party data integration processes
• Understanding of Salesforce administration best practices; workflows and automation; and customization and application development
• Understanding of fundraising, membership, volunteer and advocacy needs

POSITION DURATION AND COMPENSATION

This position is full-time. Salary range of $47,000 to $50,000 commensurate with experience. Benefits are included. Desired start date is April 1, 2014.

TO APPLY:

Please email the following items to Jared Powell, Director of Communications and Development, at jobs@caseytrees.org:

• Letter of interest
• Resume
• Two writing samples
• Availability including start date.
• Contact information for three references

Enter “CRM Administrator” only into email subject line.
Applications are accepted until the position is filled. No telephone or email inquiries please.
Casey Trees is an Equal Opportunity Employer