Host

Tom Douglas Restaurants 3 reviews Seattle, WA
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Job Description

Tom Douglas Restaurants

At Tom Douglas Restaurants, we share the goal of “creating deliciousness served with graciousness.” That’s part of our mission statement, and it means we strive to make our restaurants the best they can possibly be, with the most delicious food and the best service. For the “deliciousness” part, our kitchens make as much food as possible from scratch including our breads and sandwich buns, pizza dough, fresh pastas, sausages, cured meats, smoked fish and all of our desserts, pastries, and ice creams. Our chefs search out the best ingredients and buy local and organic whenever possible, and all our cooks strive to keep their skill and technique levels sky-high, in order to exceed the customers’ expectations. As for “graciousness,” that means our service goes above and beyond, wowing the customers. Our front of house staff works hard on food and menu knowledge and enjoys sharing that knowledge with the customer. Both front and back of house staff love to show our efforts!

Host

We’re always on the lookout for enthusiastic and charismatic multi-taskers who can handle the pressures of a busy door while exuding graciousness throughout the shift. Our host is the first person that our guests interact with which calls for a well-spoken candidate who displays warmth and confidence in their interactions with guests and coworkers alike.

The ideal candidate will be a self-starter and proactive along with having a keen ability to assist with tasks before being asked.

Summary

Practices strong telephone and guest service etiquette. Accurately records reservations. Warmly and graciously greets and seats guests in the highest professional manner.

Essential Functions

  • Answers incoming telephone calls in a prompt and professional manner.
  • Manages reservations to effectively seat entire dining room.
  • Practices complete guest service by greeting and welcoming guests.
  • Able to properly set tables.
  • Understand mechanics of service and can arrange tables for large parties.
  • Maintains a clean and organized front desk area.
  • Ensures that there are plenty of menus for service period.
  • Appears and acts in a professional manner.
  • Correctly enters all tip records (due back checks) into Aloha POS.
  • Attend mandatory trainings and meetings.
  • Performs additional responsibilities, although not detailed, as requested by a manager at any time.

Knowledge

  • High school diploma and at least 1-2 years in a high volume, fine-dining restaurant
  • Knowledge of the proper etiquette and service standards.
  • Basic math skills
  • Follows all safety and sanitation policies.

Skills and Aptitudes

  • English language and professional communications skills are required.
  • Ability to take direction
  • Ability to work in a team environment
  • Ability to work calmly and effectively under pressure.
  • Must have problem-solving abilities, be self-motivated, and organized.
  • Commitment to gracious service and exceptional food and beverage knowledge.

Working Conditions

  • This position will spend 95% of the time standing and 5 percent of the time sitting.
  • Occasional environmental exposures to cold, heat and water.
  • The individual must be able to transport up to 30 pounds occasionally.

The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.

Tom Douglas Restaurants is an Equal Opportunity Employer. Please contact Human Resources if you need reasonable accommodations in connection with the hiring process. hr@tomdouglas.com

Tom Douglas Restaurants is an E-Verify Employer.

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Company Info

Tom Douglas Reviews

4.4
3 Reviews
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    1. 1 person found this helpful

      Great Company

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Host
      Current Employee - Host

      I have been working at Tom Douglas full-time (more than a year)

      Pros

      The food is wonderful and the managers are great.

      Cons

      You get a weird hodge-podge of customers

      Recommends
      Positive Outlook
    2. jobs

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Tom Douglas (more than a year)

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

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      Cons

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    3. A growing company with small company values

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Tom Douglas

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

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      Cons

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      Advice to ManagementAdvice

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    4. See more reviews on company profile