This is a technical exam
Pls take your time in reading and understanding the questions.
I worked at Stream Global Services full-time (more than a year)Pros
Central location is a good thing, but not too much other things.Cons
Contracts with companies that don't understand call centers.Advice to ManagementAdvice
Work with your employees, don't toss them under the bus because of the contract. Let them know you understand its not correct.Doesn't RecommendNegative OutlookDisapproves of CEO