POSITION SUMMARY
The Computer Support Specialist provides technical assistance to computer system users, answers questions or resolve computer problems for clients in person, via telephone or from remote location, may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Requirements

JOB SPECIFIC COMPETENCIES

¨ Answer users' inquiries regarding computer software and hardware operation to resolve problems.

¨ Enter commands and observe system functioning to verify correct operations and detect errors.

¨ Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

¨ Oversee the daily performance of computer systems.

¨ Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

¨ Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

¨ Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

¨ Refer major hardware or software problems or defective products to vendors or technicians for service.

¨ Prepare evaluations of software or hardware, and recommend improvements or upgrades.

¨ Inspect equipment and read order sheets to prepare for delivery to users.

¨ Perform other duties or projects as assigned by manager.

QUALIFICATIONS

Education: Associate's Degree (two year college or technical school)

Experience: 1 to 3 years experience

Certification/Licenses: None Language: Must be fluent in English

Special Skills, Knowledge or Abilities: Knowledge of Windows Office and Windows operating systems and internet. Effective use of system admin tools System Setup.

COMPUTER/SOFTWARE/EQUIPMENTSKILLS

¨ Basic Computer

¨ Microsoft Office

¨ Industry Specific Software [subject to change]

¨ Copy Machine

¨ Fax Machine

¨ Scanner