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APC 6 reviews– Tustin, CA
APC - 30+ days ago
Divison Schneider Electric
Job Title Technician
Location USA - CA - Tustin
Req. # 28276
Job Responsibilities This role ensures that within a organizational department, it has the correct level of Technical Service experience to ensure all customers are supported.
The purpose of this role is to ensure that the organizational department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity..
This role will supervise other sub - roles where necessary to give advise and support of a Technical nature when required.
This role will report to the Services Manager of the organizational department and advise on any Technical Service or Support Matter.
This role will manage a number of Customer Key Accounts.
This role will carryout service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required.
1. Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
2. Develop innovative solutions to more complex technical problems that arise during start-up. Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
3. Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.
4. Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems.
5. Produce leads for Service Support.
6. Troubleshoot, investigate, and resolve technical problems that arise during start-up.
7. Train customers on the features of the equipment they have purchased.