Account Manager

Tracking Code
196876-936
Job Description

Job Purpose:

The SAVVIS AM assists senior-level Field Sales Executives within the Asia Pacific Sales team. This will allow the achievement of their sales quota and customer retention targets by relieving them from non-selling activities during the sales campaign process. This role will also include cold calling new prospects, insides sales, direct account / prospect development and customer facing sales activity such as generating and closing sales orders.

KEY RESPONSIBILITY AREAS
* Assist SAVVIS Field Sales Executives in the sales campaign process i.e. meeting preparation including scheduling, agenda creation, material assimilation, meeting documentation and action item follow up.
* Assist in building sales quotes and final customer proposal.
* Cold calling of new prospects
* Responding to new leads and potentially follow through of deals from creation to closure
* Assist with pricing, legal and order processing during new sales or renewal process.
* Work with Solution Engineers to prepare solutions, quotations, proposals for final submission to customers
* Work with SCO Liaisons to ensure that orders are entered, approved and booked in a timely fashion. Assist in approval process for pricing, technical assuranc and Risk Assessment Board (RAB).
* Provide prospecting research via Internet and Hoovers to identify right fit for SAVVIS products and gathering C-level contact information.
* Provide customer facing support in concert with the Sales representative, the PM, and the Customer Service Partner (CSP).
* Coordinate with the CSP in service issues and escalations, customer response to service incidents, implementation issues and customer billing/credit issues.
* Complete all SAVVIS sales certification programs.
* Identification of new business and account development

SUCCESS MEASUREMENTS

* Assist the Sales team to achieve monthly/quarterly bookings target.
* Meet individual sales target if provided (The AM will be responsible for his/her own deals - usually will be the less complex deals)
* Adherence of Sales processes and procedures at all times.
* Act as a custodian of company values.
* Successful completion of sales certification programs.
* Ability to present Savvis effectively over the phone or face to face.

RELEVANT EXPERIENCE, KNOWLEDGE & TRAINING REQUIRED TO PERFORM THE ROLE

Essential

Working knowledge of network-based services and software applications.

Strong knowledge of Microsoft desktop applications including Word and Excel.

At least 3 years experience in Account Management, Sales in a Technology company

Desirable

Experience working with as a member of a sales or marketing team or relevant coursework completed as part of undergraduate or graduate curriculum. Direct account and prospect management

Working knowledge of network-based services and software applications.

Relevant experience in cloud computing, colocation or network sales

TO PERFORM THE ROLE SUCCESSFULLY COMMUNICATION AND INTERFACE IS REQUIRED WITH:

Internal External

Sales team

Customers - potential and existing

SCO Liaison

Bid Team

Project Management

Pre-sales Engineers

CSP

Engineering teams

Marketing

COMPETENCIES

Personal Competencies
Professional Competencies

Excellent oral and written communications

Self starter, who is results oriented, entrepreneurial and resourceful.

Attention to detail

Ability to track deals from creation to closure

Understand the full value proposition of Savvis range of solutions - Colocation, Managed Hosting, Network, Cloud Computing

Inter-personal Competencies

Ability to influence at all levels

Job Location
Singapore, Central Singapore, Singapore
Position Type
Full-Time/Regular