About j2 Global:
j2's network provides value-added applications and local presence on a global basis, as well as billing in multiple currencies with multiple payment methods and customer support in more than seven languages. Offering a complete array of unified-messaging and communications services, including faxing and voicemail solutions, Web-initiated conference calling, storage messaging services, and virtual office solutions, j2 also provides a full suite of unified communications services that include fax, Web-based voicemail, conference calling and a comprehensive set of outsourced virtual phone services. The company's core brands include eFax®, eVoice®, Fusemail, CampaignerCRM®, KeepItSafe® and Onebox®.

Our Company:
Fast-paced and dynamic, j2 Global, Inc. is not your typical 9-to-5 work environment. Operating from numerous international offices – including Hollywood, Ottawa, Dublin, and our emerging market in Tokyo – and supporting a plethora of time zones, j2 Global™ truly lives up to its name.

The executive staff has an open door policy, inviting each member of the company – from directors and managers to entry-level positions and interns – to partake in casual conversation. Employees are not just colleagues – they’re business partners, fostering an efficient and effective environment. The inviting and energetic environment creates a world where differing opinions matter and collaboration leads to success. From a small start-up in 1995 to an award-winning company recommended by Forbes, j2 Global, Inc. has grown by establishing an amazing company culture – one that will continue to foster ingenuity and invention.

j2 Global, Inc. is an Equal Opportunity Employer.

Job Summary:
Handle sales enquiries from eFax, eVoice, Onebox and SOHO (Small Office/ Home Office) prospects and current customers, regarding Fax and Voice products. Handle inbound calls generated from marketing promotions and straight-to-site general enquiries via phone, web generated leads and email leads. Nurture prospects; manage pipeline and opportunities until close.


Job Duties:

• Effectively sell to the customer’s needs through the use of rapport building, probing for needs, and recommending a complete package of multiple lines of service, rate plans, features, and add-ons.
• Work to identify and implement new and improved sales presentation to negotiate and overcome sales objections.
• Achieve monthly, quarterly, and annual sales objectives and sales quotas, while ensuring the optimum customer experience and satisfaction.
• Work within set key performance measurements defined by the call center and management team and process sales transactions using internal provisioning systems and follow set processes and procedures.
• Responsible for additional job duties such as meeting outbound call and sales goals as assigned. This would involve follow up with prospects as well as upsells to existing customers.
• Ensure that best practices for key success drivers of results are in place, followed, and continuously reviewed to identify opportunities for improvement to optimize results.
• Work with colleagues, immediate supervisors to ensure that proven sales techniques are followed and enhanced.

• 2 - 5+ years experience in working at a high volume, inbound/ outbound call-center environment.
• Basic PC, MS Office, Windows, e-mail and typing skills are needed to perform daily work functions
• Excellent communication skills, both written and verbal
• Must be able to work efficiently through change and ability to multi-task.
• Flexibility in work (shift) schedule.
• Experienced and comfortable in a fast-paced, high performance team environment.