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First Marblehead 4 reviews– Rhode Island
First Marblehead - 30+ days ago
The Bank Operations Representative position is responsible for providing support to the operations of UFSB. This individual reports to the Bank Operations Vice President, and is accountable for timely and accurate processing of account and transactional work of the essential functions (noted below) in a manner that is efficient, of high quality, and that is in full compliance with bank regulations. Essential functions include, but are not limited to:
Responsible for the daily return exceptions process including stop payments, NSF, ACH rejects etc. Generates NSF notices and distributes to customer base
Performs wire and ACH transactions as needed
Acts as liaison to Fiserv to research issues, questions or reporting abilities within core system
Acts as liaison to various vendors for facilities management, office supplies management, IT, etc.
Provides administrative backup functionality to various bank systems for internal users
Provides support to BIB process and users of system
Provides support to operational implementation of new products
Performs quarterly testing as assigned, i.e. alarm, sox, ISP, dye packs, etc.
Performs monthly cash auditing functions as assigned
Monitors core processor updates/enhancements and tracks; also aids in performing parameter changes to products and core system
Monitors Reg DD activity for customer base
Monitors supervisor override functions within core system to validate integrity of transactions
Creates metrics reports within IVUE to aid with sales tracking, research, and employee reporting
Aids in developing and continuously improving written policies and procedures governing bank operations
Follows all procedures and policies, including Bank Secrecy Act, Patriot Act, and Customer Identification Program.
Support incoming calls from customer base /responsible for knowing all financial products offered and rates in effect, so they can explain them to customers
Performs other duties as assigned by the Vice President, Bank Operations
A minimum of 5 years of banking operations experience
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Highly accurate and detail-oriented
Working knowledge of Microsoft Office Suite including Word, Excel and Powerpoint
High School diploma or equivalent work experience