Area of Interest: Information Technology Services
Qualifications: Bachelor's degree in Computer Related Field (IS/CS) or equivalent education/training/experience.Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology. Demonstrated familiarity and some hands-on experience in network engineering and/or systems administration with UNIX and/or Windows Server and Cisco networking products. Demonstrated experience in the service and operation of computing hardware and related peripherals. Experience with of broadcast equipment highly desirable.Demonstrated familiarity with Microsoft Windows Server, and Apple OS-X Server Demonstrated familiarity with Fiber Channel Switch Configuration and ManagementDemonstrated knowledge of TCP/IP Networking Concepts (DNS, DHCP, etc.);In depth knowledge of Microsoft Office suite and standard business applications.Demonstrated familiarity with broadcast systems and/or hardware (e.g., file-based work flow)Prior experience in radio and/or television desired with exposure to systems such as VizRT, Harris NEXIO, Telestream Flip Factory or VantageDesirable:Experience with Apple Final Cut Pro or similar Non-linear editing and Video compression codecs and format conversionsExperience in network engineering and/or systems administration with UNIX and/or NT and Cisco networking products. Shell scripting abilities in Perl or Unix preferredA+ certification and willingness to learn Turner/CNN proprietary equipment and applications.Duties: This server/networking professional provides maintenance, installation and support for servers & networks used by the Washington, DC news bureau. May monitor and maintain data, voice, and LAN infrastructure, and act as an auxiliary production support professional for a 24x7x365 news production environment. Demonstrated skill and experience providing technical support in a networked computing environment is required, as well as basic familiarity with broadcast production systems.Duties - Server and Network Administration 40-60%Perform server administration tasks such as adding/deleting users, logins, email accounts, passwords, etc. Perform system performance monitoring and tuning, software configuration, performance and capacity planning, installation of system patches, backup administration, system sizing and client configuration, data archiving, and other maintenance tasks to ensure near-100% availability of production systems. May perform or assist with system-wide software upgrades/deployments for the LAN and/or server infrastructure; procure, install, and configure file servers, audio/video servers, messaging servers, and other development/production equipment necessary for the effective and efficient use of digital information; and participate on systems integration, design, installation, and maintenance projects.Perform periodic back-ups and maintenance of servers and databases to ensure availability and integrity of data and operational systems. Experience with Open Directory Account services and ManagementCollaborate with subject-matter experts (e.g., throughout BEST) for critical and/or complex problems or projects to ensure efficient and effective business support for the client. Hands-on Production Support 40-60%Monitor and adjust broadcast systems to meet accepted broadcast standards using diagnostic tools such as SDI scopes, audio/data analyzers, and other equipment.Provide on-site user support for newsroom systems and desktop PCs, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission. Record critical information in the internal tracking application in order to (a) clearly document the problem, action taken, and end solution for a historical record; (b) monitor and update the status of various customer problems at any given time; (c) provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other Production Support professionals; and (d) capture data to be used by management regarding problem trends, resolution time, costs, or other metricsBased on an understanding of hardware, software, newsroom systems, and peripheral technology, and on an analysis and evaluation of the technical problem, determine a suitable course of action. Implement an acceptable solution that meets the customer's needs in a timely manner. Accurately report and track requests for services through to completion including follow up communication with the customer.Where necessary, solicit the expertise of other resources to accurately and effectively determine and execute the best solution. Test proposed solutions as possible before implementing to ensure compatibility and stability within the Turner environment, and communicate with the customer in a timely manner to ensure understanding of problem status and resolution.Other duties as may be assigned.Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers.Turner Broadcasting System, Inc. and its subsidiaries are E-Verify users.