GENERAL SUMMARY: The Sales Associate acts as a field representative and brand advocate for Athleta. This role is responsible for engaging and connecting with each customer to provide the right service, thereby generating sales and brand loyalty. The Sales Associate utilizes expert product knowledge to educate, inform, inspire and wardrobe the customer. He/She takes pride in the brand, the product, the store and its team and works to deliver an innovative and compelling shopping experience.
Understands the holistic mindset of the Athleta brand and can bring it to life everyday Consistently treats everyone with respect and contributes to a positive work environment Brings Athleta to life (in this new retail expression), through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor through rapport & empathy Displays a "customer servant" mindset at all times; does not leave the customer with anything to do Ability to do what's right while balancing brand policy guidelines to promote an in-service mindset Looks for ways to create an environment that welcomes innovation and values each employee's unique ideas and contributions Ensures desired brand experience is being fostered in store through individual and team customer interactions Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product Assists customers in finding out-of-stock items via catalog or on line, by using back-order capability, or by finding substitutions for out-of-stock items (understands and leverages Call Center, catalog & website) Leads by example; mentors and positively influences others Reports to a member of the leadership team Takes daily direction from Lead on Duty Collaborates effectively across team Ability to establish & maintain effective relationships with employees and customers Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing Ability to interact cooperatively and work as a team towards a common goal Demonstrates a passion for delivering exceptional service everyday and inspires by example Demonstrates a "can do" attitude, with drive and passion to sell and achieve all goals Ability to receive feedback and to take action when appropriate Skilled problem-solver, makes quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects Ability to communicate effectively Previous experience in retail preferred Ability to lift and carry 30 pounds Ability to maneuver around sales floor and stockroom Open availability and flexibility to work nights, weekends, store openings and closings to meet the needs of the business
