TITLE: Rapid Response Customer Service / Project Coordinator
DEPARTMENT: Rapid Response
SUPERVISOR: Zachary Frank
Job Summary: This position will support Rapid Response and serve as the main point of contact and communications in between Rapid Response and our customers and sales force.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Point of contact for general inquiries Perform Previous SP search Forward complex or technical questions to product manager or engineers Receive/Send email communications (sales force correspondence) Provide SP/PMI project status (via phone and email) Place orders for sales force Receive new PMI requests Confirm receipt with customers/sales force Obtain any missing or clarify ambiguous information Hand off to Team for scheduling Explain PMI/SP Processes and Forms to sales force Send sales force documentation (forms, photos, images) Works with appropriate parties to settle discrepancies (ie pricing) or to obtain information Follow up with sales force (for feedback, documentation that needs to be submitted) Document New Project Requests (NPR) Forward NPRs to RSMs, record NPRs on unapproved project list Send sales force samples/prototypes
Education and Experience: Bachelors degree preferred. 3+ years previous customer service/customer oriented experience. Prior experience handling confidential records preferred. Ability to make informed decisions regarding project prioritization and timelines while taking variable design and manufacturing capacity into consideration.
Skills: Intrinsically motivated Customer advocate and customer oriented High sense of urgency Ability to multi-task Excellent time management