To assist the activities of the Customer Service Supervisor in supervising and coordinating activities of service managers - assistant service managers - checkers - and courtesy clerks in order to offer superior service to customers. Ability to answer questions as they occur for both customers and employees. Model and promote the eight attributes of the superior customer service program. Respond promptly to customer needs - attempt to resolve any customer problems - and promote good public relations. Assist in completing pre-employment screening interviews for store personnel. Communicate to Store Director and Assistant Store Director any information pertaining to the front end. Prepare weekly work schedule for service managers - assistant service managers - checkers - and sackers. Supervise the training of front-end associates in superior service - store policies - security - and job duties. Monitor and measure associate productivity on the front-end. Evaluate overall performance of front-end associates - provide feedback and updates of performance to associates. Order and manage front-end supplies including sacks - ribbons - tape - and uniforms. Enforce all uniform guidelines. Monitor checkout stations to ensure customer flow. Clear voids and void transactions off registers. Ensure that checkers have correct amounts of change at all times - and expedite the process of removing excess cash from registers. Approve checks and refunds. Working knowledge of company policies and guidelines as outlined in the Randalls / Tom Thumb Employee Handbook. Minimum of 6 months checking experience. Courtesy booth experience preferred. Ability to demonstrate specific knowledge of duties performed by front-end employees. Knowledge of store layout. Working in varied temperatures. Independent mobility within the department. Standing and walking for 8 to 10 hours. Manuel dexterity sufficient to handle boxes and supplies. Ability to effectively communicate with customers. Visual acuity sufficient to read product labels - coupons - and prices. Strength to lift - push - or pull objects weighing up to 60 pounds. Occasional crouching and stooping to reach low storage areas and display cases. Ability to work a flexible schedule. Professional appearance and above average communication skills. Perform other duties as required.

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