Insurance BPO Analyst
Canon Business Process Services, Inc. is currently seeking an Insurance Specialist to join its growing BPO team. Our current BPO services offer a variety of business activities on behalf of our clients on a regional, national and/or global basis through onsite (at client locations), offsite or offshore locations. An emphasis is placed on automation and technology using a six-sigma methodology with quality staffing to ensure accuracy and compliance in a standardized fashion. The Insurance BPO Specialist is a key role within this evolving department and will support the growth of new and expanding business opportunities within the financial arena. Working with the Sales organization, Operations and other Analysts in a collaborative fashion the Insurance BPO Specialist will be the SME throughout the process.
As part of the team, this position will be responsible for acquiring intelligence about current workflow, map out current state of all phases related to day-to-day payables transactions, designing a solution to meet the organizations need for streamlining/digitizing its document systems in order to meet and surpass their financial expectations and presentation of the findings and solution to the customer. The objective of each client engagement is to transform its current manual methodology to six-sigma based procedures that incorporate OBS labor and technology to improve quality, access and usage of data. Clients will include VP or higher level contacts in Administration, IT, Records, Compliance, Procurement and Finance. Responsibilities
Conducts requirements gathering at prospective and existing sites to understand the clients current business processes Design solutions, services, equipment and staffing configurations for prospects that are seeking a more efficient handling of their claims, policies and financial asset management. This can include but is not limited to initiatives to standardize clients and vendors communications, validation and ultimately enhanced services for quicker response time to queries or claims, better management of funds / assets and a streamlined process on how the information is routed. Support proposals based upon functional and business requirements, develops implementation schedules and guidelines for successful deployments, and provides for support to integrate front-end capture, back-office staffing, and technology into the clients business environments utilizing the best in-house or outside vendor offerings. Collaborates with Sales team to create compelling and detailed proposals that accurately and professionally describe the OBS solution for new or existing clients, contribute to the sales initiatives through team meetings, conference calls, client presentations and client follow-up meetings as necessary. Engineering and Implementation of enterprise-wide document streaming to include integrating several departments at various locations to eliminate delays and communication stop gaps. Many of our Insurance clients have a global presence and this position will have to be comfortable in communicating to various types of positions across time zones to map how the OBS solution can be integrated with existing platforms and applications. Support proformas to outline the services and costs provided for a total business solution and works with the OBS Finance Department to accurately detail all costs for each project in a responsible manner. Creates procedures, guidelines and processes based on document workflow and best practices for the successful implementation of services and equipment at each client site and working with the implementation team or additional subject matter experts to ensure the smooth and concise delivery of services from its design through ongoing management. Collaborates internally with Sales and Operations stakeholders as well as outside partners, associations, and vendors in sales or marketing programs as directed by the BPO Director. Conducts periodic systems audits and site support for clients as needed in collaboration with operations and account management. Support the Implementation and Project Management team on projects at client sites as needed to ensure a support the project management team. Prepares Sales to better approach potential clients with industry trend updates and resources to access for educational purposes. Documents time allocated to administrative, proposal and finalization of contracts (travel, conference calls, vendor interactions, etc) in a consistent and complete manner in designated department tracking tools. Requirements Must have worked in the Insurance industry and specifically installed and managed Claims and/or Policy management applications for a minimum of three (3) years. Particularly of interest would be transitioning a client from a manual process to a fully automated solution. Technical expertise to envelope document management in the Insurance or Financial industry, including the appropriate software and hardware that are needed for digitization. Must have understanding of Insurance workflow, capture and DMS software and the best equipment needed for high-volume, fast-paced environments. College Degree required. A combination of academic and work experience may be substituted. Experience in designing, developing and implementing document capture, storage, retrieval, and workflow based on document imaging applications Experience / knowledge in training staff to understand the new or revised operations and software products Knowledge of one or more of the following software products FileNe