"Through a positive, motivating and constructive style, the Studio Manager and Assistant Managers will provide the leadership and vision necessary to ensure that the studio is exceeding our rider�s expectations. They will have a sense of ownership over their studio and will ensure that the SoulCycle brand and culture are always present.
responsibilities

 Provide high-level customer service and exceptional hospitality to SoulCycle clients, handling client issues and concerns in a positive and timely manner.
 Work closely with the Operations Manager on the implementation of standard operational policies and procedures designed to accommodate the rapid growth objectives of our organization.
 Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company goals.
 Maintain the SoulCycle brand�s distinct culture and community
 Supervise the studio�s retail operations and all studio budgets

requirements

 Must have 3-4 years prior managerial and/or leadership experience
 Experience in hospitality, luxury brand retail or health & fitness a plus.
 Superior customer service skills.
 Excellent interpersonal skills and service-oriented outlook.
 Highly organized with the ability to prioritize multiple tasks with tight deadlines.
 Ability to communicate clearly with team members, clients and senior management.
 A personal passion for fitness and/or the SoulCycle brand
 Ability to work flexible/non-traditional hours
"