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Job Description
POSITION OVERVIEW:
The MSCI Barra Global Client Service team is composed of experienced professionals that provide first tier support for our clients around the world. Currently, the Global Client Service group is present in the following locations: San Francisco, New York, Monterrey, London, Budapest, Manila, Mumbai, Shanghai, Singapore, Sydney and Tokyo.
Team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI Barra and RiskMetrics products.
Responsibilities:
Primarily coordinates with various IT teams, Delivery and Implementation Managers, and Consultants in monitoring, identifying and resolving client issues/requests Monitor alerts , status of servers, jobs execution in Unix/Linux and Windows environment Work with a team of technical analysts and provide support via phone, email and ticket tracking system Provide technical assistance and training to technical analysts Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues Requirements:
Must have a Bachelor's Degree in Computer Science, Engineering, and other related courses, with more than 5 years of experience in an Operations support role Experience in Incident and Escalation Management Excellent communication skills with experience in both internal & external client communications Strong analytical and problem solving decision making skills Experience in batch, server and system monitoring Strong knowledge and working experience in using Unix/Linux System is required Knowledge in at least one programming language Must be willing to work on shifting schedules, holidays and weekends Experience in Banking/Financial industry is an advantage
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