Lead SaaS Operations Engineer

ZS Associates 583 Reviews – Evanston, IL
Apply on Career Site Posted 442 days ago

Job Description

Evanston, IL, USA ZS Associates, a global leader in sales and marketing effectiveness, seeks a highly motivated Software as a Service (SaaS) Lead Operations Administrator to join our Evanston, Illinois office. The SaaS Lead Operations Admin will manage and be accountable for ensuring high availability, performance, scalability, security and privacy of our SaaS software development, QA, staging and production environments. This will include the specification, purchasing and installation of the infrastructure and/or the utilization of cloud computing services; ongoing administration of servers, databases, applications and Microstrategy; application provisioning, availability, performance monitoring and troubleshooting; and coordination with Level 1-3 Technical support.

Responsibilities:
• Participate as an integral and active member of the operations team with the ability to be hands on when needed
• Manage client provisioning and job scheduling
• Manage infrastructure and application support to meet expected service level agreements
• Develop and oversee delivery of service metrics (performance, availability, etc.)
• Coordinate and communicate with other functional groups throughout ZS and externally to ensure timely communication and incident resolution
• Create documented procedures for verifying issues, root cause determination, escalation, and resolution
• Establish policies, standards, practices and security measures to ensure compliance with accepted industry practices

About ZS Associates
ZS Associates is a global leader in sales and marketing consulting, outsourcing, technology and software. Our singular focus over our 30 years has been to help global companies maximize their sales and marketing organizations’ performance and results. Together, we design and implement strategies that lead to greater market share, more competitive operations and better utilization of today’s latest technologies. With more than 2,500 professionals in 20 offices around the world, our experts use analytics and deep sales and marketing expertise to help companies make smarter decisions quickly and cost effectively. We are particularly known for our strong presence in the pharmaceutical and health care sectors, yet work across a range of industries.

About ZS’ Software Products
ZS software-as-a-service (SaaS) solutions have helped sales executives know – not guess – how to determine the optimal structure of their sales force, how to optimally manage customer accounts, and how to design and operationalize a sales compensation model that will motivate sales people to perform at their highest level, among many other critical issues.

Today, we have hundreds of customers and tens of thousands of end users who rely on our Javelin™ SaaS solutions to make critical decisions and manage operations with higher quality and efficiency.
ZS software encompasses the firm’s deep expertise in sales and marketing, unique knowledge we’ve accumulated over nearly three decades. Based on industry best practices, our applications help clients markedly improve critical sales and marketing operations.
ity of our SaaS applications, by influencing the architecture or design of our products. • Bachelor’s Degree (master’s preferred) in Computer Science or Engineering
• 7+ years of experience managing a 24/7 SaaS environment
• Experience managing SLA’s
• Experience with Microsoft, Cisco, VMware, SAN, and Data Warehouse technologies
• Experience with SaaS application provisioning and job scheduling
• Experience with automation and scripting languages to support monitoring and operations management
• Experience with compliance standards (SSAE 16 Type 2)
• Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends
• Significant experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications
• Ability to communicate clearly and effectively in oral and written form
• Significant supervisory, coaching and hands-on project management skills
• Ability to effectively manage multiple projects at the same time
• Ability to work within a virtual (US and India) team environment and contribute to the overall timely delivery of multiple projects
• Candidates must possess work authorization in their country of intended employment

Technology requirements:
• Experience managing the software and hardware infrastructure as well as the handoffs and interdependencies of software development, QA, staging and production environments
• Certifications in various Microsoft technologies, such as MCSE, MCITP, MCTS
• Certification in Lean Six Sigma
• Certification in ITIL
• Experience with Microstrategy technologies
• Experience with Dell Boomi AtomSphere
• Experience with Microsoft Azure and/or Amazon Web Services Cloud technologies
• CCENT Certification in Cisco technologies

ZS Associates offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement benefits. We are an Equal Opportunity Employer.

Keywords: SaaS, Software, Software Developer, Software Development, Programming, Programmer, Microstrategy, .NET, .net, dotnet, JavaScript, HTML, XML, Oracle, SQL Server, Computer Science
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Company Info

ZS Associates Reviews

3.5
583 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
ZS Associates Managing Director Chris Wright
Chris Wright
230 Ratings
    1. Great company, nice culture, ample opportunities

      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at ZS Associates

      Approves of CEO
      Approves of CEO

      Pros

      Brilliant People, Lot of opportunities

      Cons

      Work-Life balance is a challenge

    2. Consultant

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Consultant in Chicago, IL
      Current Employee - Consultant in Chicago, IL

      I have been working at ZS Associates full-time (more than 5 years)

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

      Aenean vel massa quis mauris vehicula lacinia. Quisque tincidunt scelerisque libero. Maecenas libero. Etiam dictum tincidunt diam. Donec ipsum massa, ullamcorper in, auctor et, scelerisque sed, est. Suspendisse nisl. Sed convallis magna eu sem.

      Cons

      Morbi a metus. Phasellus enim erat, vestibulum vel, aliquam a, posuere eu, velit. Nullam sapien sem, ornare ac, nonummy non, lobortis a, enim. Nunc tincidunt ante vitae massa. Duis ante orci, molestie vitae.

      Advice to Management

      Nullam feugiat, turpis at pulvinar vulputate, erat libero tristique tellus, nec bibendum odio risus sit amet ante.

    3. good place to start career, not to stay

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at ZS Associates

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

      Aenean vel massa quis mauris vehicula lacinia. Quisque tincidunt scelerisque libero. Maecenas libero. Etiam dictum tincidunt diam. Donec ipsum massa, ullamcorper in, auctor et, scelerisque sed, est. Suspendisse nisl. Sed convallis magna eu sem.

      Cons

      Duis sapien nunc, commodo et, interdum suscipit, sollicitudin et, dolor. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.

      Advice to Management

      In sem justo, commodo ut, suscipit at, pharetra vitae, orci.

    4. See more reviews on company profile (583)