Exciting Management Opportunities Available at Destination XL Group! General Summary: The primary focus of the DXL Store Management Team is to create and manage a team of customer service and product knowledge experts who are committed to building and sustaining a relationship with our customers by providing an environment that enhances the buying experience. Additional responsibilites include assisting in the overall operation and performance of the store, which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control. Accountable for driving sales and profitability. Essential Duties & Responsibilities: • Help create and maintain a store culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth; demonstrate detailed knowledge of all products and services. • Responsible for achieving individual sales goals ensuring the store meets its sales plan. • Responsible for monitoring and positively affecting profitability in the areas of customer service, sales, inventory/expense control and risk management. • Responsible for hiring staff that support our customer focused culture. • Train, develop and coach associates on selling skills and behaviors and operational procedures; lead by example. • Responsible for effective implementation of all visual merchandising standards and operational direction. • Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion. Help create merchandise presentations and displays that have impact, are customer focused and maximize sales. • Ensure each customer is welcomed into the store in a warm and genuinely sincere manner. • Ensure the appropriate quality time is spent with the customer, asking questions in order to learn about his/her needs, preferences and lifestyle. • Go above and beyond the customer’s initial requests and assist in fulfilling his/her wardrobe needs by recommending complete outfits. Qualifications & Requirements: • 2-3 years of retail experience, with at least 1 year in a supervisory capacity. • High school diploma or equivalent required; college or university degree helpful, but not required. • Excellent interpersonal, creative problem solving, organizational and time management skills. • Demonstrates superior customer service techniques and experience with problem/complaint resolution. • The ability to read, analyze and interpret company policies and procedures and communicate effectively with all levels of the organization. • Strong basic math skills and solid computer skills. • Ability to learn, interpret, apply and retain a variety of instructions and policies and procedures furnished in written, verbal, diagram or schedule form. • Applicants considered for this position will be required to pass a pre-employment assessment and may be required to pass a background check. • The associate must regularly lift up to 10 pounds and occasionally lift and/or move up to 50 pounds. • While performing these duties of this job, the associate may be required to work alone, for long hours (including daytime, evening, weekends and holidays) and on occasion, may be required to work open to close. • Associate must be available to travel to neighboring store locations as needed. • Prior experience working in a commission environment preferred.
I have been working at Destination XL part-time (More than a year)
Been there almost two months as a GSA and genuinely enjoy the work. Some customers are annoying and my manager is a little racist but It's not a bad gig altogether.
Some customers are a little extra and I was not given any kind of training as far as how to sell. It's really just a customer to customer kind of thing.
Advice to Management
Aim a little higher as far as who you hire to run your higher volume stores, and you should pay them more because no one wants that job right now and I can see why.
Destination XL 2015-07-23 21:31 PDT
I worked at Destination XL part-time
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Advice to Management
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Destination XL 2015-07-28 17:05 PDT
I worked at Destination XL part-time (More than a year)
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Advice to Management
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Destination XL 2015-07-23 18:27 PDT
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