Product Manager - OpenTok Developer Experience

TokBox 11 Reviews – San Francisco, CA
Apply Now Posted 30+ days ago

Job Description

Have you never met an A/B test that you couldn't tame? Does teaching someone how to do the impossible get you up in the morning? Is there something about the modern state of client debugging tools that has you pulling your hair out? TokBox is looking for a passionate candidate to drive our OpenTok Developer Experience. The successful candidate will inherit our developer dashboard and existing documentation, tutorials, and reference material, and morph them into a suite of developer onboarding and retention kung-fu. This is a high-visibility role within the company, and a high-impact role to the developer community. We are looking for a product manager who understands that a successful platform can be demoed in minutes, but takes good docs, a strong community, and the right tools to master. Position title will be commensurate with candidate's experience and qualifications. Responsibilities: Convert technical visitors to the website into active OpenTok developers through world-class onboarding, education and tools for developer retention Drive the development of resources such as tutorials, getting started guides, and reference documents to help developers understand and successfully use the OpenTok platform The successful candidate will be responsible for defining and managing developer onboarding and retention as well as driving the development developer tools and education Driving developer onboarding and retention while partnering with the marketing team to convert quality website leads into partners Partner with the engineering team to identify, plan, and implement applications that help developers be they hackers or enterprise development staff more easily, more quickly and more successfully build OpenTok applications Champion developer tools within and across the organization Iterate on the developer dashboard to continue to create the central touch point between app owners and the OpenTok platform Manage content and demos for tutorials, best practices, and sample applications Define and execute a communication strategy between OpenTok and technical developers to notify them about system updates, releases, maintenance, etc Become a passionate evangelist for TokBox products Requirements: Bachelors in Computer Science or equivalent field/business experience required Customer-centric focus and ability to work with technical customers Proven track record of developing onboarding experiences, resulting in measured improvement in conversion rate Technical experience with JavaScript and REST APIs Excellent written and verbal communication skills Ability to quickly test hypotheses using A/B testing methods Experience and ability to thrive and wear multiple hats in a fast-paced, high-energy environment Nice-to-have: Hands-on experience developing websites, small applications, and/or open source projects Experience with iOS or Android development Fluency in presenting to crowds, and teaching in conference settings Location / Reporting Located in San Francisco, CA Reports to the Head of OpenTok Product Management"
 

TokBox Reviews

4.8
Rating Trends
Recommend to a friend
Approve of CEO
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Scott Lomond
3 Ratings
    1. Helpful (1)

      A real diamond in the rough

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in San Francisco, CA
      Current Employee - Anonymous Employee in San Francisco, CA

      I have been working at TokBox full-time (Less than a year)

      Recommends
      Positive Outlook
      Approves of CEO
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      In a landscape of crazy tech boom schemes, TokBox stands out as a uniquely solid sensible technology with useful universal application. This sensibility is reflected in the people, the culture, and the feel of the company. It's great. One of the best work situations I've ever had.

      Cons

      There is no options package to plant your dreams in. There are technology risks (WebRTC is still fledgling) and competitive risks (lots of players in the field).

      Advice to Management

      As we grow, I would love to see us stay true to the basic values that make this group excellent. We should become sharper, and more effective without resorting to the usual revenue-oriented craziness of the startup world. Creating and supporting a good useful product is a very worthy achievement.


    2. Awesome culture

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at TokBox

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

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      Cons

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      Advice to Management

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    3. Great place to learn from a growing business

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in San Francisco, CA
      Current Employee - Anonymous Employee in San Francisco, CA

      I have been working at TokBox full-time (More than a year)

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

      Duis condimentum augue id magna semper rutrum. Nullam justo.

      Cons

      Aliquam id dolor. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos.

      Advice to Management

      Etiam sapien elit, consequat eget, tristique non, venenatis quis, ante.


    4. See more reviews on company profile (11)