Sales Manager

EIG 95 Reviews – Phoenix, AZ
Apply Now Posted 30+ days ago

Job Description

"Sales Manager The role: The Sales Manager will oversee the day to day operations of a team of Outbound Sales Representatives. They will motivate, train and evaluate the Sales Representatives and ensure that their responsibilities are performed in a timely and accurate manner with a focus on increasing EIG sales, call activity and other Key Performance Indicators as well as continuous improvement in departmental process. The Sales Manager will report into the Director of Sales. Responsibilities: - Oversee and monitor daily activities of outbound sales reps. - Coach and Counsel associates as appropriate. - Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions. - Recruit, hire and provide coaching and development to team members. - Responsible for ensuring the team's monthly sales goals are met. - Run various reports to monitor operations and productivity of their department. - Motivate the sales team to sell products through effective management of sales incentive programs. - Develop daily, weekly, and monthly goals for team and drives accountability down to sales team. - Handle escalated issues and calls. - Address questions from sales reps. - Identify, diffuse, and report personnel issues to management. - Monitor daily work flow and call logs and makes and/or recommends process improvements as needed. - Working with executive management and communicates effectively to sales team. - Resolve customer complaints regarding sales and service. Requirements - Two to three years telesales experience with a track record of achievement of sales goals and quotas - Effective negotiation and influencing skills - Two to three years of team lead or supervisory experience in an outbound environment - Excellent communication (both verbal and written) and organizational skills - Proficiency in Windows XP, 2000, 98, Word, PowerPoint, Excel - Working knowledge of standard web technologies (servers, domains, email and ftp) - Working knowledge of the web, browsers, and the internet - Experience in motivating, developing, and directing people as they work, identifying the best people for the job - Experience in documenting and improving processes - Excellent analytical and problem solving skills - Demonstrated time management skills. Comfortable in a fast paced, stressful environment - High level of integrity. Benefits include: - Medical, Dental and Vision insurance - 401K - 3 weeks of accrued PTO each year - Training Opportunities - Free Web Hosting Account - Competitive salary and commission strucure "
 

Endurance International Group Reviews

3.2
Rating Trends
Recommend to a friend
Approve of CEO
Endurance International Group CEO Hari Ravichandran
Hari Ravichandran
63 Ratings
    1. This Company Cares!

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Technical Support Tier I
      Current Employee - Technical Support Tier I
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Endurance International Group full-time (Less than a year)

      Pros

      I just moved from the Tempe location due to some family issues. My manager reached out to our site director and within hours he had me connected with management from another location and personally stepped in to make sure I was taken care of. He emailed me throughout the process and even stopped by to check in on me a couple of times (which I wasn't expecting). I was only able to give a week's notice but everyone came together to make sure I would have a position once I left Tempe. I wish I didn't have to move but I'm thankful to have worked for so many people that really cared about my situation. Felt great to be treated like a valued team member and not like I'm some "call center" employee.

      Cons

      We have to use multiple systems to service customers. Sometimes it can be difficult when you're new although you do get used to it over time. I wish our CRM and systems were better connected.

      Advice to Management

      I know we have plans to simply our CRM/tools. We're making progress but investing in this area will make our lives so much easier enabling us to take care of our customers in a much more efficient manner.


    2. Sales

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

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      Pros

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      Cons

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      Advice to Management

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    3. Helpful (1)

      Revolving Door of a Company

      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Technical Support Representative in Tempe, AZ
      Former Employee - Technical Support Representative in Tempe, AZ

      I worked at Endurance International Group full-time (More than a year)

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      Pros

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      Cons

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      Advice to Management

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    4. See more reviews on company profile (95)