Senior Billing System Analyst

Wave Broadband 34 Reviews – Kirkland, WA
Apply on Glassdoor Posted 136 days ago

Job Description

Purpose of Position:

Provide first-class service to our internal customers/users of one or both billing systems and work to improve the solution and the processes surrounding its use. Primary focus will be the focused on current billing systems while participating in a lead role for a future billing system integration.

​​​Responsibilities:

·Perform daily, weekly and monthly billing system tasks such as cycle close activities, statement processing, all forms of payment processing and toll rating for the system.

·Maintain system pricing packages, promotional codes, discount schemes and tax structure for marketing promotions.

·Recommend and implement standardization in work order procedures, field operations, collection dunning schedules and other system processes.

·Work with Reports Analysts, Marketing, and other users to regularly produce reports from billing system.

·Identify opportunities to update the billing system (or its use) to better serve our customers.

·Maintain strong communication channels with all internal customers and partners whose responsibilities are impacted by the billing systems.

·Identify and communicate risks and issues along with reasonable mitigations and/or solutions to address them.

·Support users by troubleshooting problems and correcting errors.

·Lead billing system integration project working directly with project managers.

Required Qualifications:

·Previous experience in Cable or Telecommunications industry with customer care and/or back office operations.

·Previous experience as part of a team that successfully implemented a billing system conversion.

·Detail-oriented and able to make adjustments to prevent mistakes from recurring.

·Professional demeanor and appearance.

·Flexible hours and available to travel to other offices as-needed. Must be willing to work evenings, nights, and/or weekends if necessary.

Desired Qualifications:

·Knowledge of WinCable, ICOMS, or similar billing platforms is highly desired.

·Project Management experience, ability to influence while partnering.

·Experience with E-Commerce web portals.

·Strong technical skills. Candidates should understand database concepts and preferably have experience with Microsoft Excel and/or Access.

·Self-motivated and able to drive tasks to completion without constant support or direction.

·Ability to learn complex systems, process quickly and be able to impart that knowledge to others.

Essential Job Functions:

§Ability to communicate clearly and effectively across a large, multi-location team.

§Excellent math skills.

§Ability to sit for extended periods.

§Ability to frequently use repetitive motions of the wrist, hands and/or fingers.

§Ability to work in a standard office environment; no hazardous or disagreeable work conditions.

§Ability to operate standard office equipment to include: personal computer, telephone, copier, facsimile machine, and calculator.

§Ability to stay focused and remain composed during peak periods & when dealing with challenging situations.

§Demonstrate excellent attendance & punctuality.

Diverse Workforce / EEO:

Wave Division Holdings (WDH) recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. WDH requires a drug test, background check, employment, and education verification as conditions of employment. WDH is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.

​​

Wave Broadband Reviews

2.2
34 Reviews
Rating Trends
Recommend to a friend
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Steve Weed
16 Ratings
    1. Customer Service/ Sales/ Billing

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Wave Broadband full-time

      Pros

      Nice start up job pays $13/hr. Small company wverybody knows everybody. Easy commute. Consistent pay. (every other friday) easy to request for time offs. Very laid back no hard selling. No scripted spiels

      Cons

      Stagnant. No pay increase no matter how long you stay with them. Its a joke that you have to do billing and sales ans customer svc all at the same time and they base your stats on sales. businesss reps are always at the top bec they have same goals as you do in residential customers ofcourse they get a lot more sales bec business customers will usually order like 3 phone lines per call.

      Advice to Management

      None

    2. Service Technician

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Former Employee - Installer/Service Tech in Concord, CA
      Former Employee - Installer/Service Tech in Concord, CA

      I worked at Wave Broadband (More than 8 years)

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      Pros

      Aliquam id dolor. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos.

      Cons

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      Advice to Management

      Nullam feugiat, turpis at pulvinar vulputate, erat libero tristique tellus, nec bibendum odio risus sit amet ante.

    3. Helpful (1)

      NOC Analyst

      • Comp & Benefits
      • Work/Life Balance
      • Senior Management
      • Culture & Values
      • Career Opportunities
      Current Employee - NOC Analyst in Kirkland, WA
      Current Employee - NOC Analyst in Kirkland, WA

      I have been working at Wave Broadband

      Sign In or Sign Up in seconds to unlock everything on Glassdoor.

      Pros

      Proin mattis lacinia justo. Vestibulum facilisis auctor urna. Aliquam in lorem sit amet leo accumsan lacinia. Integer rutrum, orci vestibulum ullamcorper ultricies, lacus quam ultricies odio, vitae.

      Cons

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      Advice to Management

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    4. See more reviews on company profile (34)