24-7 Intouch Employee Benefit: Job Training | Glassdoor

24-7 Intouch Job Training

Updated Jan 26, 2018

72 employees reported this benefit

2.9
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Available to US-based employees (Change location)

Employee Comments

Showing 1–10 of 20
  • Nov 16, 2018
    StarStarStarStarStar Former Customer Service Representative in Tampa, Florida

    You have to pay for their health insurance.

  • Oct 11, 2018
    StarStarStarStarStar Former Customer Service Representative in Mesa, Arizona

    There is not enough time for training. You are given false expectations. Everything is unorganized. I actually had to watch someone just reading a power point, that i ended up making an SOP for and it was rolled out as part of training because there was no notes to give agents. The trainer just talked and talked. you cant learn that way. there was no materials.

  • Jul 09, 2018
    StarStarStarStarStar Former Customer Service Representative in Clearwater, Florida

    Some trainers know their job and others do not, it depends on the LOB and the trainer. You may have to learn on the go as well.

  • Jun 13, 2018
    StarStarStarStarStar Former Team Lead in Aurora, Colorado

    Training wasn’t sufficient, you learn more as you go then the week of training

  • Mar 29, 2018
    StarStarStarStarStar Current Customer Service Representative in Aurora, Colorado

    We did not have a dedicated classroom. They were "ramping for peak" which means it will be made abundantly clear that you are a money making machine. Although they will utilize a guise of "woohoo, isn't this fun?"

  • Oct 08, 2017
    StarStarStarStarStar Current CSR in Mesa, Arizona

    Loved that everyone was friendly and made you seem welcomed. Looked forward to going every day. Learned lots about the company, how to employ great customer service skills and learned about a company and what they offer the public. However was completely unprepared for the amount of technical information that needed to be introduced, then learned then mastered before actually hitting the floor to go live. Was completely stunned by how unprepared we all were. And they do make you feel as if you should know all the stuff, like you must be slow or something for not being ready. They seem surprised when a new agent can barely turn on their computer station much less everything else due to the sheer volume of technical education needed for this job. Its like handing you a 500 page manual-saying read it in a week and come in at the end of the week with it memorized and mastered. Not possible.

  • Oct 05, 2017
    StarStarStarStarStar Former Team Lead in Dallas, Texas

    Not bad; training is 2 weeks and they try to keep coaching you throughout. Just depends if your supervisor actually knows what they're doing.

  • Aug 21, 2017
    StarStarStarStarStar Current Customer Service Representative in Frisco, Texas

    Adequate training for a fairly easy role. Lasted two weeks.

  • Jul 26, 2017
    StarStarStarStarStar Former Customer Service Representative in Altamonte Springs, Florida

    Their job training was okay, but is very inconsistent the more classes that were coming out. The worst part of it was that they only pay minimum wage your first 30 days, including your two weeks of training.

  • Apr 27, 2017
    StarStarStarStarStar Current Case Manager in Tampa, Florida

    Nothing the trainers are amazing!!!


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