72 employees reported this benefit
You have to pay for their health insurance.
There is not enough time for training. You are given false expectations. Everything is unorganized. I actually had to watch someone just reading a power point, that i ended up making an SOP for and it was rolled out as part of training because there was no notes to give agents. The trainer just talked and talked. you cant learn that way. there was no materials.
Some trainers know their job and others do not, it depends on the LOB and the trainer. You may have to learn on the go as well.
Training wasn’t sufficient, you learn more as you go then the week of training
We did not have a dedicated classroom. They were "ramping for peak" which means it will be made abundantly clear that you are a money making machine. Although they will utilize a guise of "woohoo, isn't this fun?"
Loved that everyone was friendly and made you seem welcomed. Looked forward to going every day. Learned lots about the company, how to employ great customer service skills and learned about a company and what they offer the public. However was completely unprepared for the amount of technical information that needed to be introduced, then learned then mastered before actually hitting the floor to go live. Was completely stunned by how unprepared we all were. And they do make you feel as if you should know all the stuff, like you must be slow or something for not being ready. They seem surprised when a new agent can barely turn on their computer station much less everything else due to the sheer volume of technical education needed for this job. Its like handing you a 500 page manual-saying read it in a week and come in at the end of the week with it memorized and mastered. Not possible.
Not bad; training is 2 weeks and they try to keep coaching you throughout. Just depends if your supervisor actually knows what they're doing.
Adequate training for a fairly easy role. Lasted two weeks.
Their job training was okay, but is very inconsistent the more classes that were coming out. The worst part of it was that they only pay minimum wage your first 30 days, including your two weeks of training.
Nothing the trainers are amazing!!!