Remote working was great. Time off was pretty standard.
Overall, the benefits package was great when I was there. When I started, they did not have a 401K match, then they introduced it and took it away again and never brought it back. For a company involved with education, you'd expect that they'd have a tuition reimbursement program, but they didn't. There were other great perks like a discount program, free sodas, juices, coffee and tea, a free gym in the building and an employee discount program.
Most of the good reviews for the benefits are for salary employees at corporate HQ. If you are hourly in the call center it is VERY different. The pay, while it may be higher than the area, is inadequate for what they expect you to do. You are frequently expected to juggle multiple client or complex clients with inadequate training or support. PTO caps at 12 days/year and you have to hold on to most of it to make up for the "slow" time cut backs. There are no paid holidays for hourly and no 401(k). There is health insurance but it's very expensive in relation to your pay. If you have to provide health insurance for dependents you will basically have to hand over your whole check. There is a "performance" bonus but it's easy to lose if you get a few bad or arbitrary quality reviews or have any kind of personal issues that cause you to miss work. You get points for any kind of absence, except for bereavement or absences that have to be legally allowed. There is no kind of career path - even if you are promoted or given a "lateral" you can be arbitrarily demoted. There are good reasons to work at Blackboard but benefits are not one of them.
Blackboard's benefit package is on par with other employers. They do offer three Aetna health plan choices (one being a high deductible plan with HSA). The prescription drug program is ok. They went from Aetna to Catamaran RX/Optum RX. The downside to this change is that the employee needs to trust that the dollars applied to the deductible and spending limit amounts are accurate. That data is shared between the PBM and Aetna. When you are on a high deductible plan, it is critical that information in accurate. It can be very difficult working with Catamaran to troubleshoot any issues and have to go through hoops. Catamaran has poor customer service. I'd suggest going back to Aetna or a better managed PBM. Vacation and sick time is combined into PTO. The time off is comparable if not better than my last employer (a much larger company). You are given your PTO time at the beginning of the year with the requirement that it must be used before the year end. It is use it or lose it. They also stopped paying out remaining balances if you quit or are laid off, so use it. This review is based on 2016's benefits. We'll see what 2017 brings...
Bonus and upsell commissions were decent. Selling products or services took awhile to pay out.
The company offered 20 days PTO, and also work-from home options for certain positions. Managers were pretty flexible when employees had health or other issues.
Health Benefits are kind of in the middle - not the best out there not the worst out there. Paid time off is generous.
Average to great benefits. Emergency/back-up child care and elder care. High-deductible health insurance as an option.
Not a ton of perks, but the core benefits though pricey for families are very comprehensive. Good vacation packages and flexibility to work remotely at least part time.
Decent selection of benefits, but none of them are even middle tier quality. Most notable is that the 401k matching is discretionary, decided by management annually and paid only the following March each year. If you leave before then, you receive no match. Also, the match is only 2% maximum and has a 3 year tiered vesting period. By far the worst of any of my previous employers.