72 employees reported this benefit
performance based raises are basically ridiculous .
They do give us bonuses for different aspects of their services.
Monthly bonuses for top performers and managers.
We are given a bonus for "enhancements" (sugar foot scrub, aromatherapy) and have the opportunity for raises based on how many enhancements we perform.
Company only congratulates you on hitting sales goals and staying above a 20% closing percentage. Other than that, you're not notice for any other work you do. Might as well not even exist if you don't get membership sales regarding of your impeccable customer service skills.
Usually around Christmas, our gift card sales skyrocket. Massage Envy recognizes this as another sales opportunity and rewards those with high dollar amount gift card sales with a bonus. They usually have a "pot" of an alloted amount of money to split amongst each sales associate based off their gift card sales, so not everybody gets the same amount. My Christmas bonuses have never exceeded $120.
They do give you extra cash for membership sign ups and commission on retail sales and enhancements, however it could be a little more than they give you.
Part of our performance bonus is really our pay. We have a sit rate (think no one scheduled, or a cancellation that isn't charged) and a work rate. On our checks, our work rate is a "service bonus." If we sell enhancements at a high enough level we get more. Same with being requested. But it's still less than half the fee charged to the client. Contrast with a 50/50 split for independent contractor. Even after self employment taxes, the ME rate is low.
You can get bonuses, very good bonuses. I would recommend keeping track of them though and making sure they are paying you for them... Sometimes, the bonuses don't show up.
You get a "bonus" if you have a 20% percent sign up rate for the month. But it's just making up for the pay differential because you only get base pay when you work on a non-member. If you're up to $20/hr, which is their pay cap that you reach after 2.5 years, you still only get the base of $15/hr when you work on a non-member.