NICE inContact Employee Benefits and Perks | Glassdoor

NICE inContact Benefits

3.3
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78 Ratings

Employee Benefit Reviews

Showing 1–10 of 78 comments

Most Commented

  • May 26, 2020
    StarStarStarStarStar Current Lead Consultant in Chicago, Illinois

    Benefit packages are very comprehensive. Employees have no deduction on health plan and this is also available for contract workers.

  • Feb 09, 2020
    StarStarStarStarStar Current Sr. Marketing Campaign Manager in Salt Lake City, Utah

    Solid health insurance, mediocre PTO and holidays.

  • Nov 12, 2019
    StarStarStarStarStar Current HR in Salt Lake City, Utah

    On site clinic at Headquarters.

  • Oct 18, 2019
    StarStarStarStarStar Current Employee in Sandy, Utah

    Company provides short-term and long-term disability at no cost to the employees

  • Jun 13, 2019
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    Good amount of vacation days

  • May 09, 2019
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    Premiums are higher than other places I've worked but I love the ala-carte system. Their benefits manger (Mercer) has thus far refused to recognize my dependents so I'm covered for medical while they are not and I've been here for over a month! There's also a $75 fee if your spouse is offered health coverage through their employer but you opt to cover them under NICE inContact. Supposedly this is to help keep rates down for the rest of us but I can see how those affected by it may get upset. The High Deductible insurance with HSA is actually a really great option here as the company will match HSA contributions up to a certain amount (which I'm sure varies but is currently $1,400/year for married with dependents). 401K match doesn't kick in until the beginning of the quarter after hire which is disappointing and a 1/2 match up to 4% (8% of your pay) is a really strange setup, I'm used to up to 10% of your pay. PTO is a bit on the light side. Other than that this is a great place that has taken quite the ratings hit mostly due to the aforementioned $75 spousal surcharge.

  • Apr 03, 2019
    StarStarStarStarStar Current Employee in Sandy, Utah

    Health insurance, 401K, flexible schedules, competitive time off.

  • Feb 15, 2019
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    The benefits are fine. I jumped around between 4 jobs prior to sticking here for awhile. Healthcare has been average for me, wish the HSA match was a little better. There is a spousal charge *IF* your spouse works *AND* they can get insurance through their current employer *AND* you choose to put them on your NICE inContact insurance plan. It's $75/month in that case, but if your spouse works *and* they chose to use their companies insurance then you get a $50 monthly credit. I've never heard of it before, but thankfully it doesn't impact me.

  • Feb 11, 2019
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    Best: ATO days at 18 per year

  • Jan 18, 2019
    StarStarStarStarStar Current Employee in Sandy, Utah

    Best: swag, fun parties, free food Worst: Health insurance not great

Benefits Summary


List based on reports from current and former employees. It may not be complete.

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Insurance, Health & Wellness

Financial & Retirement

Family & Parenting

Vacation & Time Off

Perks & Discounts

Professional Support

  • Diversity Program
  • CheckmarkJob Training (15)
  • Professional Development
  • Apprenticeship Program
  • Tuition Assistance

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