NICE inContact Employee Benefits and Perks | Glassdoor

NICE inContact Benefits

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Employee Benefit Reviews

Showing 1–10 of 73 comments

Most Commented

  • Health Insurance  (28 comments)

    “They make me pay a fee for wanted to cover my spouse. That is interesting to me.”

  • 401K Plan  (21 comments)

    “Employee match is not competitive and they made it worse. It was raised to 50% match of your contribution up to 10% (with a vesting schedule) until...”

  • Vacation & Paid Time Off  (10 comments)

    “NICE inContact needs to fix PTO/ATO either by rolling time over or removing it and creating a flexible time off program. The current program is a...”

  • Feb 15, 2019
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    The benefits are fine. I jumped around between 4 jobs prior to sticking here for awhile. Healthcare has been average for me, wish the HSA match was a little better. There is a spousal charge *IF* your spouse works *AND* they can get insurance through their current employer *AND* you choose to put them on your NICE inContact insurance plan. It's $75/month in that case, but if your spouse works *and* they chose to use their companies insurance then you get a $50 monthly credit. I've never heard of it before, but thankfully it doesn't impact me.

  • Feb 11, 2019
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    Best: ATO days at 18 per year

  • Jan 18, 2019
    StarStarStarStarStar Current Employee in Sandy, Utah

    Best: swag, fun parties, free food Worst: Health insurance not great

  • Dec 17, 2018
    StarStarStarStarStar Current Project Manager in Sandy, Utah

    Solid benefits packages available. The onsite clinic is really great. Both my 14 year old and 8 year old daughters needed to see an MD but I didn’t want to spend $200 a piece to take to our family doctor or an urgent care, so we brought them to our onsite clinic. They both got plenty of time with the onsite doctor, it was no rush and it was a great experience! There's more to benefits than just good pay and NICE InContact offers many great benefits like this to the employees. This further demonstrates that this is a great place to work!

  • Nov 29, 2018
    StarStarStarStarStar Current Employee in Sandy, Utah

    Very comprehensive benefits package - medical, dental, vision, STD/LTD, voluntary benefits, etc. A new spousal surcharge was just implemented and it is really frustrating. We are being penalized for trying to provide care for our whole family. But overall, the cost of the premiums is fair and the different medical plan options make it nice to be able to choose for my family. New benefits were just announced and I think they are actually really good. Parental/maternity leave is a joke. If we had a better leave, we would be able to recruit more candidates. Especially in Utah.

  • Jan 02, 2019
    StarStarStarStarStar Current Employee in Sandy, Utah

    Rates increase, coverage decrease. New plan went into effect and HR could not even answer all questions asked during open enrollment. Still waiting on answers and the coverage has gone into effect. greater benefits for working in the office. Remote employee's get to pick up the slack when HQ does company outings (Movie, food truck, golf, etc ) :-)

  • Dec 10, 2018
    StarStarStarStarStar Former Employee in Sandy, Utah

    Salary increases are small <3%, women are still among the lowest paid, and overall compensation doesn't align with leadership feedback during performance reviews.

  • Nov 30, 2018
    StarStarStarStarStar Current Anonymous Employee in Salt Lake City, Utah

    We get a pretty decent amount of ATO (not PTO; it doesn't roll over nor are we compensated if we leave without using it.) 16 days to start; 4 more days at 3 years. 401k just got better. The company now matches half a percent for each percent up to 10% which means we get 5% from the company as long as we save 10% ourselves. The worst thing is the healthcare which now has a $75 monthly surcharge added if you want to insure your employed spouse. If your spouse is on his/her own plan, then you get a $50 monthly bonus.

  • Nov 27, 2018
    StarStarStarStarStar Current Employee in Sandy, Utah

    They are now charging a spousal surcharge to even use our healthcare if the spouse is employed.

  • Dec 10, 2018
    StarStarStarStarStar Current Employee in Salt Lake City, Utah

    If your spouse is employed there is now a surcharge of $75 a month to have them covered on the companies health plan.

Benefits Summary


List based on reports from current and former employees. It may not be complete.

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Insurance, Health & Wellness

Financial & Retirement

Family & Parenting

Vacation & Time Off

Perks & Discounts

Professional Support

  • Diversity Program
  • CheckmarkJob Training (13)
  • Professional Development
  • Apprenticeship Program
  • Tuition Assistance

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