Not as attractive as other employers in the valley and could be improved. Starting wages, health insurance, and paid time off could all afford to be adjusted to be more in line with the industry and other local employers.
The new onsite health center including prescription coverage is now free for everyone participating in their non-HSA health insurance plan.
inContact uses ATO instead of PTO. They had a great 401K match, but after NICE purchased them it was taken away. The health insurance is very expensive, especiually for remote workers.
As a new hire here, I'm shocked at the benefit introduction. I have been here now for almost 3 months. Because I started after Oct. 1st, I get 1 day off to last the 3 months until Jan. 1st hits. This isn't an entry level position that I was hired for and again, I'm shocked that InContact would not offer more day 1. Do they really value us as new hires? I write this because after looking back on the last 3 months, and looking ahead at what I will potentially one day receive in promised bonuses and such (again, no bonus for first 90 days. Then after the new quarter starts & ends, I can bonus finally). I just don't believe its worth it. Yes, the culture and environment is nice. But why do we work? To be treated like a less-than?? I watch all of my team members take weeks at a time out of office and day after day, I come into work. Because the company I work for does not believe that someone should have more than a day out of office because I am new. I'm not as valued as the tenured people. I'm currently looking for a new job again because it's just not worth it. If your someone who wants to just work, and watch everyone else be allotted time away, then this is the place for you. Also, you must be prepared to see and watch everyone else bonus while you will receive NOTHING for the first 6-8 months that you work here. SUCKS.
Our Benefits are great, pretty standard for health insurance, but we get so much more than that. Year 1 to 3 you get 3 weeks of vacation and 2 floater holidays, how can you beat that? We are allowed to work from home when needed and we have 401k match.
It changes in Sept and then there is a new deductible. Also new employees come in and then they have a change and you end up with TWO deductibles for the year. Very expensive for family. No prescription coverage until ded. met. A lot of out of pocket costs! Honestly one of the worse benefit packages I've ever had. They should consider a Blue Cross or something else. Also paid for dental and didn't cover anything but cleaning if in network. Optical didn't have anything unless you went to a Wall mart or somewhere less desirable. Vacation time should carry over to the following year if not used. Forced to use or loose. Never saw that before.
The best thing is that HR really pushes the benefits. If you do not utilize them, you are wasting them. The worst part is that if you do not want to partake in a benefit, they enroll you until you tell them not to.
InContact offers a very comprehensive benefits package for a company of its size. At the headquarters in Sandy, UT there a planned health clinic on site.
PTO is great - starting at 17 days and then up to 25 days for individuals with 5 years tenure. Health Insurance costs though on the premiums are average, they offer a high deduct with HSA plan but for families it's only a $60 / match on HSA deposits with still a $120+ premium .. other benefits (paid holidays, 401k, etc are standard)
bad 401K match. Health insurance could be better. Other wise a great place to work. Very good people and pay is good as well. 10% bonus paid out every year to each employee.