SYKES Employee Benefits and Perks | Glassdoor

SYKES Benefits

250 Ratings

Employee Benefit Reviews

Showing 1–10 of 250 comments

Most Commented

  • Health Insurance  (86 comments)

    “The insurance is the cheapest on the market. Barley covers unless you meet your deductible. Hassle to sign up.”

  • 401K Plan  (30 comments)

    “401K match up to 4% of salary on Traditional and 5% of salary on Roth (take the Roth!). 33% vesting per year by anniversary date (unclear if by...”

  • Vacation & Paid Time Off  (30 comments)

    “If you have religious days you need off, they work with you on that, they do not hesitate to make it happen. They give you most of the days you ask...”

  • Sep 10, 2018
    StarStarStarStarStar Current Director in Tampa, Florida

    Higher than average co-pays & deductibles for health insurance; Vision & dental are similar to other large scale employers

  • Sep 11, 2018
    StarStarStarStarStar Current Quality Assurance in Deland, Florida

    Cheap insurance. Covers some college classes as long as you are with the company 1 year after all classes are complete.

  • Aug 20, 2018
    StarStarStarStarStar Current Tech Support Specialist in Ontario, California

    It's OK. The befits for health and dental are through Blue Cross. But there is no tiered benefits plan. It is a one size fits all. At my previous position with Telus for a tech support rep position there as 3 levels of benefits that you can pick with each tier; dental, medical, optical. small medium and large!!! That being said Sykes Employment Assistance program is great. You need help finding a daycare, a car or help deciding to rent or buy a house then you're going to love Sykes!!!!

  • Sep 04, 2018
    StarStarStarStarStar Current CSR/Training lead in Reelsville, Indiana

    They offer average benefits, nothing special.

  • Aug 20, 2018
    StarStarStarStarStar Current Employee in Greenwood, South Carolina

    Not the best, but it gets the job done.

  • Sep 08, 2018
    StarStarStarStarStar Former Employee in Gulfport, Mississippi

    The benefits look good but good luck with them actually pushing everything through. I went to use multiple benefits and had been paying for three people went to doctor and got told only one of us was cover and had to pay out of pocket for both doctor and glasses.

  • Sep 03, 2018
    StarStarStarStarStar Former Customer Service Representative in Tampa, Florida

    No vacations No PTO Other benefits are just fine as the discounts

  • Aug 13, 2018
    StarStarStarStarStar Former Technical Support Representative in Wise, Virginia

    PTO was hard to come by and the insurance was not good. Incentive plan was not really that great either, but hey it's a call center, what do you expect.

  • Aug 09, 2018
    StarStarStarStarStar Current Agent in Fort Smith, Arkansas

    They give you 80 hours in 6 months that you can miss without getting fired. If you ask off for a day in advance they are pretty good at letting you off for that. Any religious accommodation are also there, very helpful. They have monthly performance based bonuses, if you get the highest one its aroung 175$ A month, and if you get it three,six,nine and then a year in a wrong its more money on top of that bonus. However heres the bad. It is very hard to meet those goals if you are not fast on the computer and have GREAT Customer service even when they are screaming in your ear. You get yelled at a lot, and your customers often want managers because they think you dont know how to do your job. Then the managers take forever to take the calls too. So reflecting bad on call handle time, affecting your stats and your surveys from the customer effecting your bonus. It is a very stressful environment. Just a call center for a bank (In fort smith its a bank at this time) They can change contracts and do not have the same ones in other states

  • Jul 20, 2018
    StarStarStarStarStar Former Customer Service Representative in Greenwood, South Carolina

    They did offer benefits , but the plans were very expensive every pay period and offered by Aflac

Benefits Summary

List based on reports from current and former employees. It may not be complete.

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Insurance, Health & Wellness

Financial & Retirement

Family & Parenting

Vacation & Time Off

Perks & Discounts

Professional Support

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