vacation time was changed and now you have to accumulate it based on attendance so you may or may not end up with a week off each year.
There is no paid time off and only 3 days of vacation, don't do it to yourself run away from this place as fast as you can
Offered PTO as soon as work begins
Paid Time Off at Sykes is very inconsistent. If you work 40 hours per week during the 'review period' (about 3 months), counting absences but not counting overtime, you can get up to $240 worth of PTO. At the average agent salary, this is about 24 hours or 3 days. This is reduced if your attendance is less than 100%. It's reduced if your pay rate is greater than $10/hr. Once you have your PTO you aren't guaranteed to get the day you want. Guidelines limit how many agents can be off per day, and if others put in for that day ahead of you, you can spend weeks or longer trying to use the PTO that you already have.
you might earn like 2 days.
Employee earners hours per hours worker that is fair.
Paid time off was pretty good - two weeks per year. Downside is that it doesn't go up - you'll never get more than 2 weeks per year even if you work there for ten years.
this was a fantastic option and virtually they will give you unpaid time off unlimitedly. Paid time off is earned over time and I believe salaried employees receive vacation time as well.
The accrual was okay for full time work, but actually getting the time was a nightmare. I missed a couple of family events because the request was still "pending" up until 24 hours before I would have left; management approved the request long after the deadline for hotel and transportation booking had passed. I really think they would have preferred I took the cash payout.
I like the fact that you have the ability to roll over your PTO