10 employees reported this benefit
Some were good others could have been better
Most American restaurants do not offer their Wait-staff any benefits, sick days or paid vacations. Considering American restaurants are only required to pay tipped employees between $2 and $4 per hour, you would think they would at least offer benefits. A Server is the face of the restaurant and the one selling the guest the product, but unfortunately aren't treated as such. Most Servers are treated as expendable and unimportant. In some cities, servers in high-end restaurants make up to 100k a year in tips. Even if the tips averaged as high as % 30 , the server is selling $333,333 of their products annually! The average tip is between %12 & %20 ( %20 is the standard) so those figures are very high. In actuality, a Server generating $100k in tips is selling approximately $400,000 of products annually. I live in DC, and in a decent restaurant Servers make about $1000 a week, or $52k a year, in tips. This means that the average annual sales of said Server is $260,000! If someone is selling that much of your product, and their salary is paid by your customers, whether it's veal chops or vacations, you should take care of them. Simple as that. Equally so, if you are a guest in a restaurant, you are benefitting from lower food costs due to the gratuity system. The lower food cost is a consequence of the American gratuity system, which equates to lowers labor costs. In this system YOU are required to pay the server for his service with a tip, not the restaurant, and the tip should reflect your level of satisfaction with the service. Just as you wouldn't only pay a mechanic for the price of the parts, but not for his labor, you don't pay for your meal and not tip the service. If you don't like this system and don't tip, you either tell the Server at the beginning of the meal you don't tip (pay for their services) or you don't go out to eat. An average tip is %18-%20, an acceptable tip is %15, a bad tip is %10 and under. You should only tip your Server %10 and under if you were given bad service. Bad service does NOT mean your level of satisfaction with the menu prices, style of cousine or anything out of your Server's realm of affect. The job of a Server is to help you navigate the menu, answer any questions regarding the menu, direct you to the best possible meal options with your specifications ( I.e you don't like spicy food, you have allergies or dietary restrictions, you're hungry and want something larger in portion size, etc). Timing of courses ( I.e you are on lunch break and require something that doesn't take long to prepare. You are on a date and would like a 3 course meal, enabling you enough time to get to know your guest and enjoy their company). Note: the server does not prepare your food, and he/she can only do their best to communicate with the kitchen so you receive your food in a timely manner. Lastly, your Server's job is to make you feel welcomome; as if you are a hungry or thirsty guest in their home. Full service restaurants are public establishments serving the public with food, drinks and sometimes entertainment. Although you are a guest, and you're more than welcome to as you please during your meal, they are NOT annex office spaces for you to order a water, then work on your laptop for three hours. or anything not related to eating. The dining room in a restaurant is just that, a room for dining; if you are looking for a meeting place, work space or somewhere to get a cup of coffee and spend a few hours catching up with an old friend than the dinning room of a full-service restaurant is not for you. Places like Starbucks, McDonald's or any other coffee house or fast casual restaurant is where you should go. If you just want to sip a glass of wine and chat killing time before a movie, don't have the host seat you in the DINING room. The high top tables or cocktail lounge at the bar is for that. The bottom line is that Servers are assigned sections with 2-8 tables depending on the restaurant. Those tables are where guests eat. No guest should ever feel rushed, but with that said, If you spend an excess amount of time in one of those tables, or you sit at a table but don't order a meal, you are taking money out of the Servers pocket. That space could be occupied hungry new guests willing to buy dinner and tip for the service. If you have ever gone out to eat with a friend, you both get side salads and waters for $20, leave the Server $4, then stay for 3 hours after your meal is finished chatting and you notice your server frowning, it's because your " chat" is costing the Server money. You are occupying space that could otherwise be used for new and hungry guests willing to get a meal then tip for the service. Welcome to a capitalist society folks. Just remember, if you can't afford to tip, you can't afford to go out to eat. I'm Glad we had this chat.
You get a 40% discount of their restaurants and they also offer various discounts from companies that they have deals with, such as wireless phone deals