Support.com Employee Benefit: Performance Bonus | Glassdoor

Support.com Performance Bonus

Updated Jun 12, 2019

32 employees reported this benefit

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Available to US-based employees (Change location)

Employee Comments

Showing 1–4 of 4
  • Feb 22, 2017
    StarStarStarStarStar Current Remote Support Tech RST in Redwood City, California

    It's actually sort of a joke among employees. You get a $150 bonus if you're in the top tier of agents based on metrics. These metrics are structured in a ridiculous way that forces technical support agents to keep customers (most of them already angry) on the phone WAY longer than they want to be on the phone. I don't even try to hit the target because the paltry $150 is not worth the aggravation.

  • Oct 12, 2016
    StarStarStarStarStar Former Technical Support in Brownsville, Texas

    performance bonus? what? they never even give raises ... forget about bonuses unless you are an executive

  • Apr 29, 2016
    StarStarStarStarStar Current Remote Support Tech RST in Atlanta, Georgia

    Top 5-7% of agents in each "tenant" or customer of the company's receive bonuses of $150 per month. Metrics are constantly being messed up by reasons out of your control. i.e. Long calls, though you will be terminated for ending a call or hanging up. Have an inebriated customer that wants to talk for two hours? You must stay on the line until the customer releases the call on their own. Have a customer that is cursing you up and down or threatening your life? You must allow the customer to end the call on their own accord. Getting stuck on just one of these calls can prevent you from receiving your performance bonus.

  • Sep 26, 2014
    StarStarStarStarStar Current Solutions Engineer in Redwood City, California

    0.01% of the company will see them. no payraise in over 5 years, corporate employees come and go with 6-7 figure salaries.

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